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Customer Service Manager

Location:
Elk Grove Village, Illinois, 60007, United States
Posted:
October 03, 2016

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Scott Sora

*** ******* ******

Elk Grove Village, IL 60007

773-***-****

acwv22@r.postjobfree.com

Assembly and manufacturing manager with 20+ years’ experience with machine assembly, sub-assemblies and associated components for a variety of industrial applications. I possess the ability to motivate, coach, mentor and lead members of my manufacturing team to deliver the highest quality product in an on time manner and achieve overall success. Experience with 5S procedures and implementation.

EXPERIENCE

Laser Experts, Inc. Elk Grove Village, IL 2012- present

Manufacturing/Service Manager

-support of laser cutting machinery, inside sales and service manager

-locating vendors to manufacture parts resulting in cost reduction

-purchasing, vendor approval, special projects manager

-component assembly management

Wabtec Global Services, Inc. Chicago, IL 2011

Product Line Manager

- Managed a product line for the transit, freight and locomotive industries

Spiral-Helix, Inc. Elk Grove Village, IL 1998-2010

Production Management

- Supervised assembly of custom machinery for the sheet metal industry

- Production management of custom machinery and assembly groups

- Capital equipment sales (custom machinery).

- Negotiated sales of capital equipment

- Developed customer training and service programs

-Group leader in the customer service department, inside sales (tracking order progress, customer requests and support, inventory control and purchasing)

- Development of parts/operations manuals for end users

- Implementation of detailed quality control and inspection program

- Sales programs for aftermarket sales and service

- 5S training and implementation

Production Lead Person

- Group leader of 15-20 assembly technicians

- Oversaw electrical, mechanical and pneumatic assembly of custom machinery

- Training in Lean Manufacturing budget control

Senior Technician

- Assembled, welded, and tested custom machinery

- Travelled worldwide to train end users

Dahlstrom Industries, Schiller Pk. IL 1997-1998

Assembly Foreman

- Supervised 25 mechanical and electrical technicians for metal forming equipment

- Implemented production scheduling, assembly techniques and policies

Colborne Corporation, Glenview, IL 1994-1997

Lead Assembly Technician

- Manufacturing of food processing lines

- Extensive electrical and mechanical processes

- Implemented stock standards for budget savings

Chicago Turf & Irrigation (Toro Distributor) Itasca, IL 1988-1994

Senior Assembly Technician

- Assembly, service and training of commercial Toro turf equipment

- Led 12 employees in service department

- Implemented service center for customer repairs

- Managed in house customer service division for repair work

EDUCATION

Harper College, Palatine, IL 2015

General Certificate, Business Administration//Management

Wright Jr. College, Chicago 1995

Certificate Program, Supervisory Management

Coyne American Institute, Chicago 1985

Mechanical Technology Program

AREAS OF EXPERTISE

• ACT database

• MAX database

• QuickBooks management

• Team building and training

• Technical services management

• Production management, 5S training and implementation

• Customer service relations

• Marketing and sales strategies



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