Sign in

Customer Service Manager

Phenix City, Alabama, United States
October 03, 2016

Contact this candidate


Dena Swartz

**** *** ******

Phenix City, Alabama 36869

Mobile : 706-***-****




• Associates Degree [2001] with aggregate of 3.84 from Ivy Tech State College

• Business / Administration [Pursuing] with aggregate of 4.0 from Blair Junior College wwfddc


• Worked as Technical Records Analyst in Carnival Airlines/Pan Am Airways from Apr 1994 to Feb 1996 Role :Interpreted and updated A.D.'s for B727, B737 and A300 Aircrafts, Updated maintenance forecasts, ensured that all A.D.'s were complied with per FAA regulations, Monitored all essential airframe and engine records to comply with FAA Regulations, Maintained any and all certifications from vendors and manufacturers for correct documentation, Expedited and purchased aircraft parts and shawdowed Lead Mechanic for aircraft maintenance

• Worked as Invoice Analyst in Bombardier Aerospace from Feb 1998 to Sep 1998 Role :Updated work orders for incoming Learjet and Challenger Aircrafts, Auditing for errors on flat rated items, discounted rates and Employee time card errors

• Worked as Foreman/Supervisor in Army & Air Force Exchange Service Car Care Center from Aug 2000 to Oct 2006

Role :Accounts Payable, Accounts Receivables, Scheduling for 18 Employees, Customer Service, Scheduling vehicle appointments for service, ordering shop supplies and store supplies and store supplies, Receiving shipments, Shipping shipments, Inventory control, Assisting Technicians on minor automotive repairs, Daily office duties, etc

• Worked as Service Manager in Firestone / Bridgestone from Oct 2004 to Aug 2005 Role :Re-ordering parts & materials for shop use, Cashiering, Customer Service, Inventory Control, Minor Automotive Repairs, Manager of over six Auto Technicians

• Worked as Aircraft Records Technician in UPS Airlines from May 2006 to Feb 2008 Role :Processing of FCD's for A300's, Part tag assessments for LLP & Time controlled items, Scanning, Indexing, Vendor calling for proper certifications, Landing gear researc, Discrepancies understandings of A.D.'s, S.B.'s, E.O.'s, Task Cards, WANS, etc

• Worked as Customer Service Supervisor in U.S.Cavalry from Feb 2008 to Apr 2009 Role :Taking Internet orders, phone orders, mail in orders, Customer service, Assisting customers with items they would like to purchase, filing, typing mail and customer relations

• Worked as Sales Representative/Service Manager in Michel Tires Plus from May 2009 to Feb 2010 Role :Customer Service, Service writing, Daily Paperwork, Deposits, Inventory Control, Ordering Supplies, Shop and Office, Analyzing Technician Recommendations

• Worked as Manager in Murphy USA corporation from Apr 2010 to Jan 2014 Role :Customer service, cashier, Daily Paperwork, Inventory, Shipping and Receiving, Ordering, Scheduling for Employees, Daily deposits, Stocking, Inventory Control and maintenance on all gas pumps and equipment dcvdc



(Dena Swartz )

Contact this candidate