Joseph Campbell
**a Academy Ave, Atkinson, NH ***11
Objective: To obtain a position where I can better assist a guest with a knowledgeable helping hand accompanied by a warm and friendly smile, resulting in a great experience of which will be recommended to others.
Qualifications:
Microsoft MCP Certification
Microsoft MCSA Certification
Detail oriented; Computer literate
Inventory management
Superlative sales ability
Employee training and management
Extensive knowledge of products and their use and applications
Professional Experience
Univex Corp -Service Advisor- Tech Sales, QC and Documents Manager January 2014-Present
Trouble shoot and repair product manufactured
Talked with customer via telephone to understand and diagnose issues
Coordinate and schedule service times and service companies
Write reports and tickets for service and dispatch
Manage 3 departments and supervise and assist employees and management
Create and write parts with Solid works
Live tech support.
Microsoft – Service Advisor July, 2012 – September, 2013
Troubleshoot and repair computers
Correspond with client in regard to their needs/computer needs
Train clients on the use of new computer purchase
Train co-workers and clients on product updates
Prepare Microsoft store in preparation of product release
Community service with Boys and Girls Clubs
PlumChoice, Inc. - Verizon Home Control Lead Specialist
Billerica, MA September, 2011-July, 2012
Sell Home Control Devices
Assist in installation and remote tech support for Home control accounts and devices
Assist agents with training and live in call assistance
Home Control Lab Tech
Live tech support for clients
PlumChoice, Inc. - Verizon Sales Agent
Billerica, MA November, 2010-September, 2011
Handle Customer issues
Work with sales team to meet and exceed goals
Help other agents with questions and procedures.
Make sales
MVG Tech Sales Agent- Plumchoice
Billerica, MA January, 2009- November, 2010
Handle Tech Sales
Worked with techs and other agents
PlumChoice, Inc. - Escalation Agent May 2008 – January, 2009
Handle Customer satisfaction escalations.
Work closely with technicians evaluating technical results and explaining to customer.
Monitor and report any system failure.
NSPSI, Inc. - Security Officer
Lowell, MA January, 2007 – May 2008
Secure facility prepare paperwork use CCTV camera systems work with no supervision
Bank of America -Computer/IT Services Associate
Waltham, MA September, 2005 – November, 2005
Worked with the software program Magellan
Called and faxed Automotive Finance Manager for documents to finish of loan applications.
Called customers to do interviews about their experience with their loan process.
Organized all documents and files for easier finding and use.
Home Depot - Department Supervisor
Tewksbury, Leominster, Reading, MA July, 2002-2004
Promoted to Department Supervisor after consistently outstanding job performance.
Turned unprofitable department into number one in district sales in three months
Executed department ordering
Coordinated department employee training and schedules.
Prepared and presented monthly reports for district meetings
Handled customer service issues daily
Home Depot - Sales Associate, Lumber & Millwork
Tewksbury, MA August, 2000-July, 2002
Transferred after one year from lumber department to millworks as millwork specialist.
Performed phone sales and in-store customer service
Restocked shelves
Taught millwork classes
Education
GED April/2001 Lowell adult education US-Ma-Lowell
Enrolled at Computer Training Camp – courses for A+/Net+ Certification
Affiliations
January, 2001 – January, 2008 U.S.ARMY Military Police Officer
REFERENCES AVAILABLE UPON REQUEST