Joseph Campbell

**a Academy Ave, Atkinson, NH ***11

Objective: To obtain a position where I can better assist a guest with a knowledgeable helping hand accompanied by a warm and friendly smile, resulting in a great experience of which will be recommended to others.

Qualifications:

Microsoft MCP Certification

Microsoft MCSA Certification

Detail oriented; Computer literate

Inventory management

Superlative sales ability

Employee training and management

Extensive knowledge of products and their use and applications

Professional Experience

Univex Corp -Service Advisor- Tech Sales, QC and Documents Manager January 2014-Present

Trouble shoot and repair product manufactured

Talked with customer via telephone to understand and diagnose issues

Coordinate and schedule service times and service companies

Write reports and tickets for service and dispatch

Manage 3 departments and supervise and assist employees and management

Create and write parts with Solid works

Live tech support.

Microsoft – Service Advisor July, 2012 – September, 2013

Troubleshoot and repair computers

Correspond with client in regard to their needs/computer needs

Train clients on the use of new computer purchase

Train co-workers and clients on product updates

Prepare Microsoft store in preparation of product release

Community service with Boys and Girls Clubs

PlumChoice, Inc. - Verizon Home Control Lead Specialist

Billerica, MA September, 2011-July, 2012

Sell Home Control Devices

Assist in installation and remote tech support for Home control accounts and devices

Assist agents with training and live in call assistance

Home Control Lab Tech

Live tech support for clients

PlumChoice, Inc. - Verizon Sales Agent

Billerica, MA November, 2010-September, 2011

Handle Customer issues

Work with sales team to meet and exceed goals

Help other agents with questions and procedures.

Make sales

MVG Tech Sales Agent- Plumchoice

Billerica, MA January, 2009- November, 2010

Handle Tech Sales

Worked with techs and other agents

PlumChoice, Inc. - Escalation Agent May 2008 – January, 2009

Handle Customer satisfaction escalations.

Work closely with technicians evaluating technical results and explaining to customer.

Monitor and report any system failure.

NSPSI, Inc. - Security Officer

Lowell, MA January, 2007 – May 2008

Secure facility prepare paperwork use CCTV camera systems work with no supervision

Bank of America -Computer/IT Services Associate

Waltham, MA September, 2005 – November, 2005

Worked with the software program Magellan

Called and faxed Automotive Finance Manager for documents to finish of loan applications.

Called customers to do interviews about their experience with their loan process.

Organized all documents and files for easier finding and use.

Home Depot - Department Supervisor

Tewksbury, Leominster, Reading, MA July, 2002-2004

Promoted to Department Supervisor after consistently outstanding job performance.

Turned unprofitable department into number one in district sales in three months

Executed department ordering

Coordinated department employee training and schedules.

Prepared and presented monthly reports for district meetings

Handled customer service issues daily

Home Depot - Sales Associate, Lumber & Millwork

Tewksbury, MA August, 2000-July, 2002

Transferred after one year from lumber department to millworks as millwork specialist.

Performed phone sales and in-store customer service

Restocked shelves

Taught millwork classes

Education

GED April/2001 Lowell adult education US-Ma-Lowell

Enrolled at Computer Training Camp – courses for A+/Net+ Certification

Affiliations

January, 2001 – January, 2008 U.S.ARMY Military Police Officer

REFERENCES AVAILABLE UPON REQUEST

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