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Customer Service Quality Assurance

Location:
Glen Mills, Pennsylvania, United States
Posted:
October 03, 2016

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JAMERE COTTMAN

*** ******* ** *******, ** *****

Phone: (610) ***-**** Email: acwv0l@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Analytical mindset that leads to effective problem solving

Excellent time management skills that lead to efficient results

Excellent interpersonal skills with strong leadership ability

WORK EXPERIENCE

COMCAST CORP., ASTON, PA MARCH 2015- PRESENT

Com. Tech III,

Installing products and services in customers home.

Explaining the use and benefits of Xfinity products to customers.

Customer service with focus on the ultimate customer experience.

EVRAZ CLAYMONT STEEL, CLAYMONT, DE September 2008 – NOVEMBER 2013

Quality Inspector, Lead, Shipping

Controlled product movement between the Finishing and Shipping departments to maintain accurate inventory control

Responsible for leading a team of Quality Assurance personnel to ensure material met customer specification

Communicated all quality issues to Rolling Mill management, and assist with troubleshooting solutions

Maintained high customer service standards, with a focus on shipped on time and in full delivery

Developed and issued daily work plans for Finishing area team

Monitored all work in process product, including testing issues, ensuring timely processing.

Trained in inspection and NDT processes

Skilled in all billing / invoicing operations for the Shipping department

Certified ‘A’ rate Loader / Checker responsible for ensuring proper loading of customer material

Certified forklift operator

ACTION MAILING INC, ASTON, PA MARCH 2004 – SEPTEMBER 2008

Laser Operator / Supervisor

Trained and Supervised 18 employees

Operated laser printing machines

Performed quality assurance on all printed material and ensured proper quantities were produced and shipped to customers

Performed office duties including filing and data entry

Vector Marketing, MEDIA, PA JUNE 2003 – March 2004

Senior Advisor

Help customers make reasonable decisions when purchasing Cutco cutlery.

Get leads to increase customer database.

Travel to customers home to give demonstration of product

Attended sales conference in Meadowlands, NJ

EDUCATION

Wilmington University, WILMINGTON, DE

Communications integrated Marketing 2014 – PRESENT

DREXEL UNIVERSITY, PHILADELPHIA, PA 2001 - 2003

Computer Science

SALESIANUM SCHOOL, WILIMINGTON, DE 1997 – 2001

Diploma



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