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Customer Sales

Doha, Doha, Qatar
October 03, 2016

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Curriculum Vitae

Chayma trabelsi

D.O.B: **-*5-1989

Nationality: Tunisian

Civil status: Single

Mobile: +974********

Address: Maddinet khalifa, Qatar



2010 : Bachelor Degree in experimental science in high school Bizerte, Tunisia

2014 : Certificate in computability in INFO-PLUS Bizerte, Tunisia


Planning, Developing, and Organizing Instruction.

Multilingual: Arabic, English and French.

Ability to handle multiple tasks with confidential manner.

Capacity to take initiative and respond quickly and effectively.

Background in Administration, sales and Management.

Confident leader, very good Team player and outcome focused leadership.

Meeting Professional Obligations.

Excellent verbal and written Communication skills.


Organization: Actif Sarl Company of Billing, Tunisia: (2013-2014) Worked as Assistant Manager:

Advanced computer skills on MS Office, accounting software and databases.

Ability to manipulate large amounts of data.

Proven knowledge of accounting principles, practices, standards, laws and regulations.

High attention to detail and accuracy.

Process month and end year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity..

Monitor and analyze accounting data and produce financial reports or statements.

Meet financial accounting objectives.

Organization: Mezzo call center Tunisia (2014) Worked as Téléactrices:

Answer calls and respond to emails.

Handle customer inquiries both telephonically and by email.

Research required information using available resources.

Manage and resolve customer complaints.

Provide customers with product and service information.

Enter new customer information into system.

Update existing customer information.

Process orders, forms and applications.

Identify and escalate priority issues.

Route calls to appropriate resource.

Follow up customer calls where necessary.

Document all call information according to standard operating procedures.

Complete call logs.

Produce call reports.

Organization: Leoni Company for cars manufacturing Tunisia: (2011-2012) Worked as agent of montage:

Collaborates to operations for the deployment of field teams. Plans and organizes their movements: Reservations transportation, changes in insurance coverage, Requests for parking permits and location, Plans the IT needs of the teams.

Replaces the director to means of production, by delegation, at certain stages of planning.

Recommend the director and necessary, the head of production in the choice of the means of production economical and appropriate. Collaborated in the preparation of specifications.

Organization: Azadea Careers Company for fashion Qatar: (2015-current) Worked as sales associate:

Greeting customers who enter the shop.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Stocking shelves with merchandise.

Answering queries from customers.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Balancing cash registers with receipts.

Dealing with customer refunds.

Keeping the store tidy and clean, this includes hovering and mopping.

Responsible dealing with customer complaints.

Working within established guidelines, particularly with brands.

Attaching price tags to merchandise on the shop floor.

Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Receiving and storing the delivery of large amounts of stock

Keeping up to date with special promotions and putting up displays.


Proficient in MS-Office (word, excel outlook, PowerPoint & access)

Have a thorough knowledge about Windows XP, 7, Internet.

Computer Hardware (Assembling) and Networking



Multilingual: Arabic (advanced), English (advanced), French (Good), (advanced) and Deutch (little).


Singing, writing poetries in English & Arabic, ridding bicycle, watching movies and swimming.

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