Customer Service Sales Administration

Ms. Pravina Basva Kotian Sakinaka, Mumbai ******.

Email id: *************@*****.**, Phone: (M) 976-***-****

Professional Objective:

Seeking a challenging position that will effectively utilize acquired expertise and experience, providing opportunities for professional growth.

Summary:

Total 9+ years of work experience.

Energetic and self-motivated with high-performance standards and strong emphasis on goals, deadlines and quality of work.

Strong customer support and client relation skills.

Excellent communication & data management skills.

Work Experience:

1. Transasia Bio-Medicals Ltd.

Designation : Executive – Sales Administration (Distributor Management Division)

Duration : Working since Jan ‘2012

Profile : Job Roles & Responsibilities

New Distributor Appointment

Providing documentation support for new distributor appointment process like follow-up with zones for all necessary documents, approvals from superiors, sending request to accounts dept. for new distributor master creation in EBS & keeping records / filing of the same.

Distributor Performance Monitoring, Sales MIS/Analysis.

Preparing & releasing all India distributors target v/s achievement MIS monthly to immediate superior, each zone, each distributor and make need based communications.

Preparing performance (Growth-De growth) analysis of all India distributors in comparison with previous year's sales performance for review.

Preparing sales comparison MIS (last year v/s current year) report (Quantity wise / Value wise / product wise /major group wise / customer wise).

Incentive calculation for all India distributors on quarterly / annual basis as per company policy.

Preparing Award Categories for Distributors eligible as per target achievement.

Distributor Agreements / Addendums / Annexure

Preparing & releasing Reagent Distribution Agreements/ Addendum/ Annexure to zones/distributors (new & renewals) & follow-up for procuring signed & sealed agreements.

Maintaining status of all collected & pending Distribution Agreements/ Addendum/ Annexure & filing of the same.

Distributor Security Deposit/ Bank Guarantee/Credit Limit

Co-ordinating with accounts for confirmed list of distributor's Security Deposit/ Bank Guarantee /Credit Limit periodically.

Follow-up with zones/distributors for additional Security Deposits & renewal of Bank Guarantee.

Collecting & maintaining records/ filing of additional security deposit cheques / DD recd from distributors & submission to accounts department.

Maintaining distributor's Security Deposit/ Bank Guarantee/ Credit Limit MIS for review.

Distributor Targets

Preparing Hemat & Non Hemat target sheet with month wise break-up for all India existing & new appointed distributors after necessary approvals. Keeping records / filing of the same.

Releasing Target Letters with month wise break ups & criteria to all distributors.

C Form followup, collection, verification & entry in EBS.

Releasing pending C Form quarterly updates & reminders to all distributors.

Follow-up with distributors/CFAs/Zones for collecting pending C Forms.

Updating C Forms in EBS after receipt, submission of original C Forms to accounts dept. & maintaining records/filing photocopies acknowledged by accounts dept.

Co-ordinating with distributors for issuance of correct C Forms if any discrepancy noticed.

Co-ordinating with ERP dept. for necessary updates & modifications in C Form related reports.

Monthly release of pending C Forms invoice details to all zones / CFAs.

Monthly release of C Form MIS (Collected v/s Pending) to superiors.

2. Atlas Documentary Facilitators Co. Pvt. Ltd (a part of HDFC Bank Ltd):

Designation : Executive Customer service

Duration : 10 months ( Aug ‘2010 to June '2011)

Profile : Job Roles & Responsibilities

Handling customer’s queries and complaints.

Giving proper resolutions to customers for their complaints.

Taking customer’s feedback for further betterment in the service area.

Introducing customers on the new products and facilities of the Bank.

Selling bank products to the customers as per their needs and requirements.

Having thorough knowledge of Bank’s existing and upcoming process and products so as to guide customers accordingly.

3. PL Shipping & Logistics Pvt. Ltd.:

Designation : Executive Co-ordinator (Ocean Export)

Duration : 4 years ( Mar ‘2006 to Jan '2010)

Profile : Job Roles & Responsibilities

Handling export nomination shipments.

Corresponding with customers, discharge agents, clients, operations staff etc.

Follow up with customers for new bookings.

Follow up for container pick up, gate in of containers, loading list & Draft B/Ls.

Sending On board confirmation.

Follow up with counterpart regarding delivery status & updating the same to customer/clients.

Arranging vessel Certificates, trans-shipment details /landing certificate.

Co-ordination with counterparts /overseas agents & solving their queries.

Looking after the timely release of H B/L & M B/L.

Taking D/O from Shipping Lines & placing of containers for Dock Stuffing.

Issuing bookings / arranging containers for factory stuffing shipments.

Co-ordination with transporter, Shipping lines, CHA’s & Clients.

Updating daily & weekly status reports to agents.

4. The Bharat Co-Operative Bank (Mumbai) Ltd.:

Designation : Customer Service

Duration : 4 months (Mar '2004 to June '2004)

Profile : Job Roles & Responsibilities

Customer Cheque outward Entries

Cheque Transfer Entries

Providing online service to customers

New Account openings (Savings, Current accounts)

Attending to customer's queries

Academic Qualifications:

CLASS

INSTITUTE

YEAR OF PASSING

PERCENTAGE

S.S.C

SAMATA VIDYA MANDIR

MARCH – 1998

76.53%

H.S.C

SHRI CHINAI COLLEGE OF COMMERCE & ECONOMICS

FEBRUARY – 2000

64.67%

T.Y.B.COM

''

MARCH - 2003

56.57%

Computer Skills:

Computer-Basic, MS OFFICE, FoxPro, C, C++, familiar with windows- 98, 2000.

Proficient in MS Word, Excel, Internet operations like surfing, sending-receiving e-mails through Microsoft outlook.

Personal Details:

Place of Birth : Mumbai

Gender : Female

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, Marathi & Tullu

Place: Mumbai

Date:

Ms. Pravina Basva Kotian

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