Customer Service Data Entry

KEXYA " I { A l~ "IL\RI<IS

*

***** *.***.******* ******** Ln.

Houston, TX 77047-4530

Mobile Phone 713-***-****

**********@*****.***

OBJECTIVE: To obtain a rewarding and successful career in the customer service field in which I can utilize my service experience to help others achieve a goal. EMPLOYMENT

2&14-Current

REIMAX Premier Properties Real Estate Sales Professional Provide customer service and assistance to prospective home buyers and home owners, explain the home selling/buying process, following up throughout the process with vendors, communicating with. lenders and title companies on behalf of the customer, writing contracts, filing paperwork, following up yostclosmg.ro. offer additional services or to handle inquires/concerns. 2012-2016

Houston Methodist Hospital Patient Access Representative Perform pre-registration and pre-service collections tasks in a face-to-face customer service environment from the various entry points of the Health Center, for all ancillary, diagnostic and surgical services, and for confirming and- inputting pertinent demographic and insurance information in the EPIC System. Employ effective communication skills in all interactions and promote and adhere to excellent customer service standards. Maintain competency requirements for computer entry and insurance procedures. 2005-2014

REALM Real Estate Professionals Real Estate Sales Professional Provide customer service and assistance to prospective home buyers and home owners, explain the home sellinglbuying process, following up throughout the process with vendors, communicating with lenders and title companies on behalf of the customer, writing contracts, filing paperwork, following up post closing to offer additional services or to handle inquires/concerns. 2006-2008 Specimen Management Technician

Quest Diagnostics

Process and prepare specimens for testing, presort and cold-tech, imaging/microfilming, centrifugation and aliquoting.Function with accuracy in timely manner while in a bio hazard environment with flexibility. Possess good organization skills and able to learn and understand specimen types related to testes) ordered by client. Learn and understand the compliance regulations related to test ordering which may change on a daily basis. Worked on nightshift, but based on staffing needs working weekends, holidays, and overtime as requested. Worked in a production environment, with emphasis on productivity/quality standards and departmental completion times. 2005-2006 Registrar/Patient Access Representative

HCA Patient Account Services

Welcome patient and family members in a friendly manner, register and admit patients in the emergency room and by direct admits, assisting house supervisor with eligibility for transfer patients, receive and receipt payments from patient for services rendered, verify insurance benefits, work with physician offices and ancillary departments, heavy typing, multi-tasking, data entry, file management, processing data 2002-2005 Claims Analyst

St. Paulffravelers Property and Casualty Insurance Quality customer service in a call center setting, claim reporting, processing, data entry, heavy typing, multi-tasking, ability to handle high call volumes, assisting insured's with existing claims and limited policy information

2000-2002 Health Customer Service Representative

American National Insurance Co.

QUality customer service in a call center setting, assisting with claim processing errors, verification of hi;nefits, explanation of benefits, billing, authorization referrals, HCFAs, UB92s, generating confirmation of policy changes and/or amendments, processing quotes and rate increases, date entry, ability to handle heavy call volume, medical terminology, ICD-9 and CPT coding, heavy typing, faxing, copying/collating, filing

"EDUCATION

1998-2000

Associate of Arts Degree

CoIIege of the Mainland

References available upon request

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