MICHAELLE M. SMITH
**** ******* ******, **** *****, Michigan 48060 810-***-**** ***************@*****.***
Professional Experience
HOME TIDINGS, LLC, PORT HURON, MICHIGAN, UNITED STATES
Owner/Manager, August 2015 - Present
Started my own online business selling various handcrafted wood items such as birdhouses, birdhouse kits, and wooden signs
Responsible for purchasing, marketing, photography, shipping, accounting, and customer service
Develop sales and marketing plans
Analyze market trends and statistics to determine potential growth
Monitoring sales performance regularly
Ability to design strategies and observe performance metrics
Excellent organizational, presentation and negotiation skills
BAKER COLLEGE SYSTEM, FLINT, MICHIGAN, UNITED STATES
Technology Support Specialist, November 2009 – June 2015
Primary Job Duty: Answer user inquiries and solve issues regarding computer applications or hardware operation, sometimes including conducting computer diagnostics, to investigate and resolve users’ issues.
SME: Microsoft Office: Word, Excel, Access, Power Point
SME: Google Communications: Email, Chat, Hangouts, and Circles.
SME: IBM Cognos: query and report writing
Account Management: Create/Modify/Remove employees accounts
Account Management: Password creation, reset, and user assistance
Administrative Management: Blackboard Learning Management System
Independently developed and maintained a fully functional database allowing access to solutions to the variety of questions presented to the department in the most proficient manner possible.
BAKER COLLEGE OF FLINT, FLINT, MI, UNITED STATES
Instructor, November 2012 –August 2015
Department: Business / General Education
Subjects Taught: Technology & Society, Word Processing (Word), Electronic Spreadsheets (Excel)
BAKER COLLEGE SYSTEM, FLINT, MICHIGAN, UNITED STATES
System Support Specialist, February 2010 – June 2012
Assisted the Director of Networks and Security maintain and monitor expenditures
Developed training materials and procedures, and trained users in the proper use of hardware and software.
Education
BAKER COLLEGE CENTER FOR GRADUATE STUDIES, FLINT, MICHIGAN
Master of Business Administration/ Business Intelligence, September 2013
G.P.A.: 3.59
BAKER COLLEGE OF PORT HURON, PORT HURON, MICHIGAN
Bachelor of Computer Information System, June 2009
G.P.A.: 3.76
Honors: Magna Cum Laude
Recognized by Who's Who Among Students in American Universities & Colleges
BAKER COLLEGE OF PORT HURON, PORT HURON, MICHIGAN
Associate of Applied Science / Web Design, December 2005
G.P.A.: 3.91
Honors: Summa Cum Laude
Additional Skills/Experience
Excellent customer service and organizational skills
Excellent written and verbal communication skills
Proficiencies: Windows 7, 8, 10
Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint)
Proficiencies: HTML, CSS, PHP, MySQL
Working Knowledge: Java, JavaScript
Working Knowledge: Mac, Linux