MICHAELLE M. SMITH

**** ******* ******, **** *****, Michigan 48060 810-***-**** acwuu7@r.postjobfree.com

Professional Experience

HOME TIDINGS, LLC, PORT HURON, MICHIGAN, UNITED STATES

Owner/Manager, August 2015 - Present

Started my own online business selling various handcrafted wood items such as birdhouses, birdhouse kits, and wooden signs

Responsible for purchasing, marketing, photography, shipping, accounting, and customer service

Develop sales and marketing plans

Analyze market trends and statistics to determine potential growth

Monitoring sales performance regularly

Ability to design strategies and observe performance metrics

Excellent organizational, presentation and negotiation skills

BAKER COLLEGE SYSTEM, FLINT, MICHIGAN, UNITED STATES

Technology Support Specialist, November 2009 – June 2015

Primary Job Duty: Answer user inquiries and solve issues regarding computer applications or hardware operation, sometimes including conducting computer diagnostics, to investigate and resolve users’ issues.

SME: Microsoft Office: Word, Excel, Access, Power Point

SME: Google Communications: Email, Chat, Hangouts, and Circles.

SME: IBM Cognos: query and report writing

Account Management: Create/Modify/Remove employees accounts

Account Management: Password creation, reset, and user assistance

Administrative Management: Blackboard Learning Management System

Independently developed and maintained a fully functional database allowing access to solutions to the variety of questions presented to the department in the most proficient manner possible.

BAKER COLLEGE OF FLINT, FLINT, MI, UNITED STATES

Instructor, November 2012 –August 2015

Department: Business / General Education

Subjects Taught: Technology & Society, Word Processing (Word), Electronic Spreadsheets (Excel)

BAKER COLLEGE SYSTEM, FLINT, MICHIGAN, UNITED STATES

System Support Specialist, February 2010 – June 2012

Assisted the Director of Networks and Security maintain and monitor expenditures

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Education

BAKER COLLEGE CENTER FOR GRADUATE STUDIES, FLINT, MICHIGAN

Master of Business Administration/ Business Intelligence, September 2013

G.P.A.: 3.59

BAKER COLLEGE OF PORT HURON, PORT HURON, MICHIGAN

Bachelor of Computer Information System, June 2009

G.P.A.: 3.76

Honors: Magna Cum Laude

Recognized by Who's Who Among Students in American Universities & Colleges

BAKER COLLEGE OF PORT HURON, PORT HURON, MICHIGAN

Associate of Applied Science / Web Design, December 2005

G.P.A.: 3.91

Honors: Summa Cum Laude

Additional Skills/Experience

Excellent customer service and organizational skills

Excellent written and verbal communication skills

Proficiencies: Windows 7, 8, 10

Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint)

Proficiencies: HTML, CSS, PHP, MySQL

Working Knowledge: Java, JavaScript

Working Knowledge: Mac, Linux

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