Project Management Manager

**** ********** ****** # *** ******** Hills CA ***67 805-***-****

*****************@*****.*** www.linkedin.com/in/ehenriquez1

EDUARDO ALEXANDER HENRIQUEZ PMP, CSM

PROJECT MANAGER PROGRAM & PORTFOLIO MANAGEMENT INFORMATION TECHNOLOGY

Visionary and goal oriented IT Project Manager with over 15 years of Information Technology experience and track record of success delivering technology solutions

CAREER PROFILE

Result oriented leader with 15+ years of impressive, fast track management career marked by demonstrated ability to achieve cross-functional business objectives. Valued member of Executive Project Management team focusing on delivering win-win outcomes for all participants involved within the team and overall organization (Business, IT, and Support). Project Portfolio/Program Manager with more than 10+ years of hands-on experience in all phases of System Development (Analysis, Development, QA, Implementation, and Training). Thrive on opportunities to drive people, processes and technology.

Core areas of expertise include:

IT Project Management - PM Life Cycle (initiating, planning, execution, monitoring & controlling, and closing), Agile and Waterfall methodologies

Project Governance (PMO Administration), Project Prioritization and Change Management

Program and Portfolio Management

Information Technology (IT) functions: Developer, Administrator, and System Support

Strong Data Analysis Skills

Strong Business Analysis (WBS), process integration and problem solving skills

Proficiency with Microsoft Project, MS Access, Word, Excel, Outlook, PowerPoint, SharePoint, Wrike, Basecamp, Visio, Dreamweaver, Adobe Web Premium CS5, SQL Server and other productivity tools

Proficiency with Report writing software such as: Business Objects - Crystal Reports, Crystal Report Server and IBM - Business Intelligence (BI)

Working knowledge of relational database concepts and client-server applications

Experience managing all phases of implementation for software applications (planning, budget, design, build, test, deploy and transfer to support teams)

Experience working with business partners and vendors to develop solutions to meet business needs

Project Risk identification

Expert on PMI Project Management tools and techniques

International Team Building and Management (India off-shore)

Data Governance

Diplomacy

Team Player

Ability to adapt to changing priorities and requirements, including the ability to multi- task and juggle many competing priorities and deadlines

Highly self-motivated and directed

Bilingual – English / Spanish

CAREER OVERVIEW

IT PROJECT MANAGEMENT OFFICE (PMO) - PROJECT ADMINISTRATOR

January 2014- August 2016 Child Care Resource Center Chatsworth, CA

Perform project and portfolio management functions including business analysis and cross functional team leadership

Liaison with Agency Leadership Team to identify new initiatives related to process improvement, optimization, funding and reporting compliance

Make recommendations to Executive Leadership Team about organizational initiatives regarding the use and implementation of new technologies

Lead agency wide IT Steering Committee to support mission statement and strategic plans for technological initiatives

Serve as subject matter expert for project management methodology (Waterfall and Agile Methods)

Provide mentorship to junior project managers and business analysts

Provided leadership, direction and coordination to project team members ensuring milestones, resources, scope and budgetary constraints are met

Current Projects: Office 365 Pilot Deployment (Word, Excel, Access, One Note, One Drive for Business, Skype for Business 2016), Exchange Server Upgrade 2007 - 2013, SQL Server 2007- 2016 Database Migration, Microsoft Access Database conversion to SQL Server platform, Totara Learning Management (LMS) Software Implementation, Disaster Recovery (BC) Plan Implementation, Project Portfolio Management Software Implementation.

Previous Projects: UltiPro HCM Implementation (Human Resources, Annual Open Enrollment Setup, Payroll, Recruiting, Time Management, Business Intelligence (BI) Reporting), Novatime - Time & Attendance Administrator Support and Implementation, Benetrac System - Support and Implementation, Qcera - File Feeds Implementation, MIP Fund Accounting- Administrator Support and System Implementation, SharePoint 2013 - Software Deployment, SAGE ABRA System – Data Migration, Success Factors - System Implementation, File Feeds Implementation for Kaiser Permanente, Blue Shield of California, Anthem Blue Cross, One America, Mutual of Omaha, and PayPro Administrators. Data Analysis and support for Medical Insurance Plans, Dental Insurance, Vision Insurance, Life and Accidental Death and Dismemberment (AD&D) Insurance, Voluntary Life and AD&D Insurance, Long Term Disability, 403(b) Retirement/Saving Plans.

VICE PRESIDENT OF OPERATIONS – BOARD OF DIRECTORS MEMBER

January 2014-December 2015 PMI California Central Coast Chapter Agoura Hills, CA

Oversee and direct all PMI chapter (2,500+ members) activities to run the ongoing day to day operations of the organization

Responsible for managing PMI chapter infrastructure requirements including onboarding new Board of Director members, information systems, hardware and tools and additional non-financial assets

Responsible for accurate record keeping and ongoing reporting to the Project Management Institute and Chapter Board of Directors

Conduct chapter audits to maintain compliance per Project Management Institute (PMI) regulations

Elected Official member – Chapter volunteer position

HELP DESKTOP SUPPORT- SUPERVISOR

August 2013-December 2014 Child Care Resource Center Chatsworth, CA

Provided enhanced leadership and direction to a team of 10 leading to 45% reduction in turnaround for customer requests

Recommended and implemented software packages to enhance individual and program functionality and effectiveness resulting in a reduced reliance on phone calls and an increased emphasis on electronic communication

Responsible for managing technical support provided to over 700+ users in 20 locations within Los Angeles and San Bernardino areas

Provided on going supervision to Information Analysts supporting internal applications and reporting systems for Federal, State and Local County contracts

Managed external vendor relationships for system implementations and new initiatives

Assisted with budget controls and planning

INFORMATION SERVICES DEPARTMENT- DATA ANALYST / LEAD SYSTEM DEVELOPMENT

January 1999-September 2013 Child Care Resource Center Chatsworth, CA

Responsible for the analysis, technical assistance design and implementation of internal databases created in Microsoft Access

Responsible for the implementation and administration of credit card processing web portal system using Authorize.net

Operated as systems administrator for internal programs including NoHo CARE, ChildPlus.net, Help Desk Support System, Laser Fiche and Crystal Reports Server 2008

Provide analysis and description of business needs, program functions, and project plans to develop or modify web-based solutions, internal databases and other applications

Support, maintain and coordinate existing web page including content from both internally initiated and third-party vendors

EDUCATION

Bachelors of Science Universidad de El Salvador El Salvador

Major: Computer Science

CREDENTIALS

Project Management Professional (PMP), Credential # 1496294 Expiration 6/4/18

Scrum Master, Credential # 333991 Expiration 6/8/18

Project Management Institute (PMI) - Agile Project Management Certification (PMI-ACP), In Progress

ACTVITIES

Vice President of Operations, PMI California Central Coast Chapter 2014- 2015

Director of Operations, PMI California Central Coast Chapter 2012 - 2013

Website Administrator, PMI California Central Coast Chapter 2011 - 2012

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