Customer Service Sales

SHANNICE R. IRVIN

***** ************ **.

Houston, TX 77067

832-***-****/ 713-***-**** alt.

*************@*****.*********:*************@*****.***

mailto:*************@*****.***

Objective: To demonstrate the skills and knowledge that I obtain to learn the business also to excel in the business and grow within the company.

Work Experience:

Xerox State Healthcare, Houston Texas

(August 2014 - May 2016)

* Conducted Prior Authorizations for requested medications also processed Non Formulary medical cases and Quantity Limit medical cases.

* Followed HIPPA procedures to ensure no violation/accidents occurs.

* Made outbound calls to patients, prescribers and pharmacys also received inbound calls from patients and prescribers for prior authorization of requested fills for required/requested medications.

* Call center/Office environment

* Promoted to S.M.E Subject Matter Expert which consisted of checking every employees prior authorization case before submitting to ensure no errors were made which could cause AutoForwards in which could jeopardise the company and the goal for error free cases.

Michael’s Arts and Crafts, Houston Texas

(August 2012 - August 2014)

* Cashiering and customer service front end supervisor.

*Training new employees on cash registers and sales floor.

*Instructing various arts and crafts classes on weekends and during summer months.

* Answering and transferring all calls throughout the store.

* Maintaining order and cleanliness on sales floor and restock returned products.

* Customer engagement for special events new services offered.

* Assisted and conducted storewide inventory annually.

Fiesta Mart,

Houston, TX

(August 2011- September 2012)

* Cashiering on registers at grocery checkout.

* Buddy trainer for new employees on sales floor and front end.

* Managed several different departments within the store. (clothing, front end, etc.)

* Cleaning sales floor to ensure a clean and safe environment for customers and staff.

* Restocking groceries and other household products as shipment came in.

Baker Square Restaurants, Claremont, CA

(November 2007- July 2008)

* Hostess and greeter at entrance for all customers.

* Answered phone calls, processed phone orders and special parties and events.

* Server to diners and restaurant patrons.

* Cashier, cashed out customers’ tabs and meal tickets.

* Cleaned tables and dining area floors at closing of the restaurant.

* Prepared advertisement for “Pie of the Month” and specialty pies.

Mama’s Grill,

Chino, CA

(August 2007- November 2007)

* Waitress attending to dining area and its diners.

*Dishwasher; responsible for clearing tables and setting them up for next guests.

* Maintaining sanitary and safe restaurant for everyone; cleaning general areas.

* Cashier; ringing dine-in and take-out orders.

Education:

Houston Community College (Northeast/Stafford Campus), Houston, TX

* Majoring in General Studies, Teaching Credentials.

Upland High School, Upland, CA

Diploma received, Class of 2008 (3.38 GPA)

Technical Skills:

* Knowledgeable with computers and Microsoft software.

* Cash register operations.

* PowerPoint, Microsoft Word, Web browsing.

* Multi-line phones, store radios and walkie-talkies, printers, copy and fax machines.

Key Contributions:

* Trustworthy, Honest, Reliable

* Fast learner, team player

*Strong Communication skills (verbal and written)

*Impeccable organizational and detailing skills

*Self-motivated, hardworking individual

References available upon request.

Contact this candidate