Customer Service Assistant
Resume:
Dawn R. Webb
**** ******* ***., ****** ****, KS *6102
************@*****.***
Objective
Acquire a position as an Activities Assistant in health care profession. Education
U niversity Of Phoenix 2 015-Present
B achelors of Science and Human Service with Management Phoenix, Az.
Penn Valley Community College 2005-2006
Associates of Arts and Science
Kansas City, Mo.
Donnelly College 2003-2005
Associates of Arts and ScienceKansas City, Mo.
Deer Brooke Healthcare Center 8/15/1993-12/15/1 993 Certified Nursing Assistant
Kansas City, Mo.
Work Experience
Home Health Aide 1997-Present
Private Duty, Kansas City, Kansas
Provide customer service support to a variety of patients and their families. Assist with nutrition and medication needs. Promote a caring and safe environment for patients while assisting with daily living skills. Handle and manage patient monthly budgets and spending. Receive all inbound calls and set appointments for patients with mental health and elderly care needs. Problem solving as needed. Private Duty Caregiver 2004-2013
Private Duty, Kansas City, Ks
Provide help with everyday activities, help with meals, help with scheduling appointments and activities to keep active.
Private Duty Caregiver 2 004-2011
Independent Living Center, Topeka, Ks.
Provide help with everyday activities, help with meals, help with scheduling appointments and activities to keep active.
C.N.A 2 003-2004
Providence Place Healthcare Center, Kansas City, KS Help residents with their daily health activities, feedings, bathing and being interactive with them. C.N.A 2 002-2002
Presbyterian Manor Healthcare Center, Kansas City Ks Help residents with their daily health activities, feedings, bathing and being interactive with them. C.N.A 1993-1997
Deerbrooke Healthcare Center, Kansas City, Mo.
A nursing assistant and help residents with their daily activities. Volunteer Work 2005-Present
Church Volunteer, Outreach Program
● Visit nursing homes and provide hospice work and assistance with ministry.
● Cook and provide food for monthly meetings.
● Provide hospitality services for recently dismembered families.
● Class Aide for religious studies classes; predominantly children Skills
Computer Skills
Answer inbound calls
Detail Oriented
Interpersonal Skills
Team Leader and Worker
Dependable and punctual
File / Scheduling Management
Creative and resourceful
Intuitive
Strong work ethic
Works well under pressure
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References Available Upon Request
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