Customer Service Administrative Assistant

strong in administration and

management

proficient in personnel and human

resources

proven leader Skilled in customer and personnel

service

effective communicator

Nov 2015 Present

Greenville, KY

Mar 2015 Sep 2016

Fort Campbell, KY

QUATRINA E. BILBREW

PROFESSIONAL SUMMARY:

Accomplished and energetic Administrative Assistant with a solid history of achievement in Human Resource. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, effective communication and proficient computer skills.

SKILLS:

EXPERIENCE:

Human Resource NCOIC

Kentucky National Guard

Serves as the Regimental Human Resource Sergeant. Responsible for the timely processing of medical requirements, Officer Evaluation Reports, and Non-Commissioned Officer Evaluation Reports processing, education and benefits assistance, awards processing an personnel actions. Updates and maintains unit rosters, correspondence, processes Soldier documents into data systems, maintains status reports and files. Answers inquires from staff and provides administrative support.

Serves as the Unit Retention NCO. Assists commanders at all level with sustaining the Army's readiness posture and achieving their retention mission. Advises commanders on all matters relating to the Army Retention Program, ensures mission accomplishment and processes reclassification actions. Counsels and reenlists, and extends qualified Soldiers in the Army National Guard to achieve the command's retention mission. Manage a retention program

Administrative Assistant

Kentucky National Guard ( Active Duty Operational Support) Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Maintain scheduling and event calendars.

3431 Queensbury Road, Clarksville, TN 37042

Ph: 270-***-****

*********@*****.***

Jan 2016 Mar 2016

Nashville, TN

Nashville, TN

Schedule and confirm appointments for clients, customers, or supervisors. Order and dispense supplies.

Prepare conference or event materials, such as flyers or invitations. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Make copies of correspondence or other printed material. Learn to operate new office technologies as they are developed and implemented. Customer Service Representative

American Automobile Association (AAA)

Responds to emergency road service requests in a call center environment listening to members and identifying their problem Performing geographical location spotting and data entry Seeking a solution to get the member back on the road EDUCATION:

Bachelor of Arts : Psychology

Argosy University, Nashville

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