Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Columbus, OH
Posted:
September 30, 2016

Contact this candidate

Resume:

Mark Cararo

*** ***** **** **. *******, OH *****

614-***-**** acwurh@r.postjobfree.com

Summary of Qualifications

Accomplished management leader with a consistent, proven track record of maximizing productivity and improving service delivery while simultaneously reducing costs.

Experience overseeing the delivery of services on a daily basis in a deadline-intensive environment.

Consistently promoted to positions of greater responsibility for exceeding performance objectives.

Outstanding leadership, listening, verbal communication and interpersonal skills to build and grow relationships.

Sound judgment and a work history of proactively identifying and resolving problems in real time.

Analytical, with solid time management, attention to detail and organizational skills, including prioritizing tasks.

Proficient with Microsoft Word, Excel and Outlook, as well as QuickBooks.

Areas of Expertise

> Operations Management > Team Building/Leadership > Fleet Management

> Logistics Management > Staffing Training/Development > Profit & Loss

> Distribution Management > Succession Planning > Payroll

> Contract Administration > Interviewing & Hiring > Quality Control

Work Experience

Cararo Distribution, LLC May 2016-Present

Owner

Oversee the delivery of 87,000 newspapers on a weekly basis for The Columbus Dispatch, leading a team of six staff members and 87 independent contractors.

Manage daily operations, including all established budgets and expense accounting.

Administer weekly payroll using QuickBooks software.

Accomplishments:

Successfully created the business from ground up and have met or exceeded performance metrics.

Interviewed candidates for independent contractor opportunities and hired more than 40 personnel.

The Columbus Dispatch – Columbus, OH Mar. 2011-May 2016

Distribution Center Manager (June 2013-May 2016)

District Manager (Nov. 2011-June 2013)

Product Coordinator (Mar. 2011-Nov. 2011)

Operated one of four distribution centers for this newspaper, delivering more than 155,000 papers per week.

Led a team of 30 staff members as well as 180 independent contractors, including interviewing and hiring staff.

Implemented a “STARS Program” that rewarded colleagues for teamwork.

Managed daily profit and loss, including budgets and expense accounting for supplies.

Tracked and reported employee time and mileage for accounting purposes.

Accomplishments:

Mentored and groomed up to 10 associates to positions of greater responsibility.

Decreased customer service placement issues by 50% and subscribers complaints by 20%.

Mark Cararo

720 White Tail Dr. Gahanna, OH 43230

614-***-**** acwurh@r.postjobfree.com

Work Experience (continued)

The Columbus Dispatch – Columbus, OH Mar. 2011-May 2016

Accomplishments:

Lowered turnover of independent contracts by 25% after designing a website to help train new contributors.

Reduced stock on hand by 25% after developing a program to automatically reorder supplies once they dropped below a base line.

Improved distribution center operations 15% over a six-month period.

Increased the accuracy of mileage reported by requiring daily versus weekly submittals.

Auggie’s Auto Carrier’s, Inc. – Gahanna, OH 2005-Oct. 2010

Transportation/Operations Manager

Led the routing and dispatch of 20 semi-trucks, comprised of a mix of company drivers and owner operators, which traveled across more than 35 states.

Safely transported more than 1,400 privately-owned vehicles from Ohio to Florida and back every year.

Managed daily operations, including schedules and employee training, as well as hiring new employees.

Completed DOT safety audits on company trucks, including during monthly and annual inspections.

Collaborated with maintenance personnel to ensure the fleet of trucks was well-maintained.

Oversaw the design of the company website.

Accomplishments:

Decreased DOT audits 50% by improving driver training of compliance logs using DOT-approved third party software.

Secured more than $250,000 sales in annual sales and maintained relationships with corporations, for-auction houses and automotive dealerships.

Lowered empty back haul miles by 15% as a result of calling on third party freight providers.

Tam-Kel, Inc. – Gahanna, OH 1996-2005

Vice President

Managed logistics for a fleet of 10 semi-trucks.

Safely transported more than 200 privately-owned vehicles from Ohio to Florida and back annually.

Built and maintained business relationships with car dealerships as well as two auction houses.

Conducted audits of driver logs and trips to maintain compliance with DOT regulations.

Secured GMAC and Ford Motor Credit lease returns in the tri-state area.

Accomplishments:

Increased net sales from $500,000 to more than $1 million.

Education and Training

Bachelor of Arts (BA), Business Administration, Ohio Dominican College – Columbus, OH

Mark Cararo

720 White Tail Dr. Gahanna, OH 43230

614-***-**** acwurh@r.postjobfree.com

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in joining your organization.

As demonstrated in the accompanying resume, I am an accomplished management leader with a consistent, proven track record of maximizing productivity and improving service delivery while simultaneously reducing costs. I have experience overseeing the delivery of services on a daily basis in a deadline-intensive environment and during my career have been consistently promoted to positions of greater responsibility for exceeding performance objectives. I possess outstanding leadership, listening, verbal communication and interpersonal skills to build and grow relationships. I also offer sound judgment and a work history of proactively identifying and resolving problems in real time. Among my achievements:

Mentored and groomed up to 10 associates to positions of greater responsibility.

Decreased customer service placement issues by 50% and subscribers complaints by 20%.

Lowered turnover of independent contracts by 25% after designing a website to help train new contributors.

Reduced stock on hand by 25% after developing a program to automatically reorder supplies once they dropped below a base line.

Improved distribution center operations 15% over a six-month period.

Decreased DOT audits 50% by improving driver training of compliance logs using DOT-approved third party software.

As your leader, you will find me committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Mark Cararo

614-***-****



Contact this candidate