Customer Service Manager
Resume:
T
arek Garbouj Seasoned Service Professional
Business Development ~ Management ~ Staff Supervision ~Customer Relations
Experienced, multi-faceted professional with a robust work ethic, cross-field experience, and the ability to thrive in both individual/team environments. Communicative leader equipped with multilingual proficiencies (Arabic, French, English, and Italian) as well as outstanding intercultural knowledge. Possesses an impressive skillset including analytical, problem solving, critical thinking, and multitasking. Areas of Expertise include:
Business Ownership
Customer Service
Operations Management
Team Building
Needs Assessment
Financial Operations
Construction
Social Work
Transportation
Problem Resolution
Community Outreach
Translation
Experience & Notable Contributions
MERIDIAN TRANSPORTATION SERVICES, LLC Philadelphia, PA 2013 – Present
A privately-owned transportation company offering limousine services to local clients.
Owner/Operator
Oversee all business operations efforts including staffing, customer relations, finances, and successful daily work flow.
Key Accomplishments:
Known for consistently earning above top ratings in customer service efforts.
Earned qualification for a VIP partnership with Uber in the Philadelphia area.
TAREK CONSTRUCTION, LLC Philadelphia, PA 2010 – Present
A privately-owned organization which offers general construction services to local clients.
Owner/Operator
Manage all business operations efforts including staffing, customer relations, finances, and successful daily work flow.
Key Accomplishments:
Provide top-notch services to clients, particularly remodeling and renovation projects of various kinds.
Remain a General Contractor specializing in basement finishes while simultaneously running the business.
TRANSPORTATION SERVICES Philadelphia, PA 2006 – 2010
A privately-owned transportation organization which offered transportation service to local customers.
Vehicle Transportation Specialist
Assisted multiple customers with their individual transportation needs.
Key Accomplishments:
Exceeded customer expectations and offered quality service no matter what.
Ensured each customer’s safe and timely arrival at their destination(s).
NATIONALITIES SERVICE CENTER Philadelphia, PA 2001-2011
A non-profit serving the needs of immigrants and refugees regarding social, educational, and legal matters.
Social Worker
Aided immigrants and refugees alike with their integration, adjustment, and participation in American society.
Key Accomplishments:
Entrusted with protecting people’s legal rights, strengthening family bonds, and promoting self-efficiency in a new culture and environment.
Strove to eliminate language/cultural barriers by promoting public awareness of beneficial diversity in America.
Previous Employment
INLINGUA INSTITUTE (GLOBAL ARENA) Philadelphia, PA 2001 – 2003
Language Instructor/Translator/Interpreter [French & Arabic]
UNION LEAGUE OF PHILADELPHIA Philadelphia, PA 2001 – 2004
Assistant Manager – Food and Beverage Department
MENZEH 6 ACCOUNTING FIRM Tunis, Tunisia 1999 – 2000
Accountant
Education
Bachelor of Science – Economics & International Relations
UNIVERSITY OF ECONOMIC SCIENCE Al Manar, Tunis, Tunisia
Diploma – English
OXFORD UNIVERSITY at BOURGHUIBA INSTITUTE FOR FOREIGN LANGUAGE Tunis, Tunisia
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