HEIDI J. PALMER

253-***-**** acwupo@r.postjobfree.com

HUMAN RESOURCES MANAGEMENT

Proficient and dynamic Senior Human Resources Management Leader, with over 15 years of experience managing and fostering human resources for multi-billion dollar enterprises. Productively and effectively exceed organizational objectives through proactive talent management, skillful rapport building, and innovative training approaches, resulting in employee retention. Cultivate harmonious employee relations through creative problem solving, effective communications, incentive programs, team building, and strategic planning. Collaborative leader who forms cohesive teams through collaboration and works to build and maintain trust within the organization. Consistently demonstrating proficiency in human resource functions and employment laws. Bearing excellent communication and interpersonal skills with a reputation of high integrity and of forming productive internal and external relationships. With strong work ethic and disciplined sense of responsibility, I am committed to lead the human capital towards achievement of corporate goals. Organizational Development • Employee Development • HR Compliance • Process Improvement Staff Recruiting & Retention • Conflict Resolution • Talent Acquisition & Training Compensation & Benefits • Employee Relations • Performance Management Team Leading & Building • Strategic Planning • Creative Problem Solving Employee Performance Management • Succession Planning PROFESSIONAL EXPERIENCE

JOHN F. THRONE & CO. ALLIANT INSURANCE SERVICES, INC., SEATTLE, WA 09/2014 – Present VP, Human Resources & Administration/Human Resources Business Partner Manage recruiting, interviewing, hiring and onboarding processes. Maintain competitive benefits package and support the advancement of operational objectives. Oversee corporate and individual licensing ensuring regulatory compliance. Serve as a member of the senior management team. Work closely and coach executive team to ensure alignment with the overall mission and strategy.

Key Accomplishments:

Coordinate performance evaluations with employee and direct supervisor including compensation review.

Plan and facilitate corporate and client events.

Provide overall strategic leadership to the company for HR initiatives; recruitment, compensation, benefits, training and employee relations.

Ensure policies, procedures and HR programs are consistently administered, aligned with organizational goals and are in compliance with professional standards, state and federal regulatory requirements and employment laws. PROMINENCE HEALTH PLAN SERVICES, DIVISION OF CHI, FEDERAL WAY, WA. 2011 – 2014

(Formally Soundpath Health Plan Services)

National Director of Human Resources, 04/2013 – 11/2014 Human Resources Manager, 09/2011 – 04/2013

Primary responsibilities include Leadership Development, Employee Engagement, and Change Management. Responsible for the overall workings and administration of Soundpath Health’s Human Resources functions including: payroll administration, recruitment, training, executive coaching, benefits administration, succession planning, and team integration. Accountable for setting standards for recruitment, office requirements and new market launch for over 90+ new hires. Also responsible for both management and oversight of all Human Resource functions – defining company recruitment strategies for multi-state regional and national placements, creating compensation studies to leverage recruitment and retention efforts for national executives and supporting managers with staff development and training. Key Accomplishments:

Led the team in defining company policies and programs regarding hiring, benefits administration, staff evaluations, disciplinary actions, and personnel development.

Effectively participated as a member of the Executive Leadership Team to create strategic goals and corporate objectives surrounding integration, improving infrastructure, and maintaining operational excellence. HEIDI J. PALMER Resume, Page 2

Resume

WATERMARK CREDIT UNION, SEATTLE, WA. 03/2003 – 08/2011 Human Resources Manager, 08/2009 – 08/2011

Key Accomplishments:

Responsible for managing human resources programs including recruiting, payroll, compensation and benefits programs, EEOC and other governmental regulatory compliance (FMLA, ADA, etc.), employee relations, employee survey, and performance management programs for 180 employees.

Greatly encouraged employees to attain goals and exceed expectations.

Effectively provided recommendations to Senior Management in establishing overall human resources objectives, policies, and plans.

Developed and administered the Credit Union’s annual Salary Administration Plan.

Created and administered annual compliance training for the Board of Directors, Supervisory Committee, and Governance Committee. Led/Sponsored the Safety Committee to ensure OSHA compliance for the Credit Union. Human Resources Specialist & Recruiter, 06/2006 – 08/2009 Key Accomplishments:

Performed various human resource functions including maintaining employee records and files, conducting New Employee Orientation, completing salary and benefit industry surveys, and administering FMLA and COBRA.

Maintained an HRIS including the maintenance of employee records, statistical information on employment trends, and paid time off.

Streamlined applicant testing to online remote format, increased cost effective job posting capabilities.

Implemented training workshops for management staff on corrective action, performance evaluations, and stress management.

Lead/Sponsored the Activities Committee with five to seven members to plan miscellaneous Credit Union staff events.

Information Center Manager (Development Assignment), 03/2003 – 06/2006 Information Center Supervisor

Lead Information Center Specialist

Sr. Information Center Specialist

Information Center Specialist

Key Accomplishments:

Analyzed and maintained monthly/daily department metrics to create efficiencies throughout the department.

Designed and implemented regular product trainings designed to keep staff up to date on all credit union changes, new products, and system enhancements.

Opened and maintained member accounts, such as: Checking, Savings, Consumer Loans, and Individual Retirement Accounts.

CITY BANK (NOW HERITAGE BANK), MILL CREEK, WA., 01/2000 – 03/2003 New Accounts Representative/Supervisor

Vault Teller/Supervisor

Drive-up Teller

Responsible for opening, closing, cross-selling customer accounts. Supervised staff on the daily branch operations including: providing overrides, cash orders, and monitoring large currency reporting instruments.

Maintained confidential record keeping and performed daily/monthly branch audits to ensure branch compliance. EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business, Human Resource Management, (In process) Western Governors University, Seattle, WA

Graduate, Associate of Arts, General Studies with a focused interest in English/Literature, 1996 – 2002 Edmonds Community College, Edmonds, WA

Graduate, 1993 – 1997

Kamiak High School, Seattle, WA

Professional in Human Resources Certification (PHR), 2010 – Current Society for Human Resource Management Certified Professional (SHRM-CP), 2015 - Current Attended SHRM Learning System Prep Course (City University), 2009 Member of Society for Human Resource Management (SHRM), 2008 – Current Member of Local SHRM Chapter in South King County, 2011 – Current Member of Credit Union National Association Council HR/TD, 2009 - 2011

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