Customer Service Manager

Sandra A. Szabó

**** *** ***** ***** ***. #*-B High Point, NC 27265

(T) 727-***-**** (E) ********@*****.***

Objective

To obtain a permanent position where I can utilize my 14 plus years of expertise in management, finance, asset management, human resources, customer service, organizational and administrative skills.

Education

English Major, Buffalo State College – Buffalo, New York (1993)

Accomplishments

Managed 14 stores, 60 employees, 4,000 customers with a portfolio of $8 Million.

Maximized retention of employees, reduced turnover & employee complaints by creating a

positive and productive work environment.

Achieved revenue objective by implementing cost-cutting measures, and increased sales by 5% YTD through the company and self-creative sales promotions.

2004 to 2012, profited YTD from 24.1% to 26.0% averaging $1M to $3M by exceeding the

budgeted quota.

Awarded Million Dollar Store YTD for six (6) years and Store of the Store of the Month for

over nine (9) years.

Skills

Account Management

Work in a Team Structure/Team Building

Budgeting

H/R Training & Development

Communicating

Customer Service

Strategic Planning

Efficient in MS Works, Excel, PowerPoint, Office

Types 55 WPM

Professional Experience

The Budd Group, High Point, NC

Janitorial Manager, June/2015 – July 2016

Accountable for the supervision, oversight and management for a staff of 27 employees

ensuring the proper routine cleaning, upkeep and housekeeping for 23 offices and academic

2 to 3 story buildings at High Point University. Essential duties includes providing assignments,

scheduling, and training, of members of the custodial staff. The oversight of all custodial work,

maintaining a high standard of safety, cleanliness, and efficiency, maintaining an inventory and

recommending the selection of suitable custodial supplies. Inspecting the performance of the

custodial staff on a regular basis.

Check n Go, Largo, FL

Store Manager, 7/2014 - 1/2015

Accountable for recruiting new businesses to manage their employees banking needs. Creating

monthly schedules for staff employees, processing inventory procurement. Approving Loans to

individuals and providing excellent customer service.

Aarons, Inc. Clearwater, FL

General Manager 7/2010 – 5/2014

Accomplishments:

1. Management and oversight of the stores rental portfolio of $2 million.

2. Providing effective training and development of all employees’ performance goals through

motivating, evaluating, coaching and counseling in all areas of the daily operations of the store.

3. Setting daily/weekly/monthly goals related the development of the stores sales activities,

approved rental agreements and monitored planned results for sales measured by Total

Revenue and Customer Growth.

4. Identifying, developing and strengthening employees’ commitment to exceptional customer

service, improving their skills in sales and resolving problems and complaints quickly,

effectively to avoid any potential serious problems.

Rent-A-Center Saint Petersburg, FL

Store Manager - promoted to District Manager, 7/1998 - 4/2010

Accomplishment for the 13 stores managed:

1. Setting daily/weekly/monthly goals related the development of the stores sales activities, approved rental agreements and monitored planned results for sales measured by Total Revenue and Customer Growth.

2. Achieved the planned goals end results for profits for the 13 stores by effectively managing and directing all resources and expenses.

3. Setting daily/weekly/monthly goals related to the 13 stores collection activities;

handling difficult accounts that required manager intervention (ie. 15+ days past due).

4. Approving customer commitments, monitoring and training staff on planned results for collection activities and provided leadership to ensure the compliance of all policies and procedures were being performed by staff for the collection process from customers.

5. Trained and managed and achieved significant improvements in the 13 stores productivity, by promoting five (5) employees to store managers and six (6) employees to assistant store managers.

6. Successfully managed the seven (7) store managers by providing them with training on the company’s process in sales, customer service, collections and how to complete the previous and month-to-month projections. Managing and directing the store managers to comply with effectively and efficiently all company programs policies and procedures that were in place.

7. Provided leadership and management to ensure all stores merchandising, cleanliness, and overall appearance presents the best appearance to the customers.

Activities:

Reading,

Running, Hiking

Museums

Contact this candidate