Administrative Assistant Customer Service

Dvonne McNealy

**** ******** ***** *******, ** **034 Cell: 678-***-**** Email: ********@*****.***

Administrative Assistant

Sixteen years of experience providing top-notch support to SVPs, directors and managers

Administrative: Handles administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Maintains the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computer Skills

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, SharePoint

Accounting: SAP and Deltek

Other Systems: Lotus Notes, NECHO, Concur, Ariba, ATA, Kronos (Travel, Expense Report and Timekeeping)

Experience

BB&T – Atlanta, GA

Administrative Assistant III, 2013 to 2016 Administrative Assistant II 2005 to 2010

Provide administrative support to the commercial real estate lending/retirement banking group VP, consultants and sales team. Answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintain client files electronically and paper files. Assist consultants and analysts with production of legal documents and creating client presentations.

Office Management: Overhauled filing system archiving outdated documents, coordinating shipment of files offsite reducing data-retrieval time, preparing mass mailings and handle office supply orders.

Travel Logistics Management: Coordinate annual meetings, handle multiple travel calendars and process expense reports.

Customer Relationship Management: Handle customer inquiries; assist with problem resolution of external and internal clients; process client payments and wire transfers.

AMERICAN RED CROSS – Douglasville, GA

Administrative Assistant II, 2010 to 2013

Provided administrative support to a Senior Director and 9 Regional Directors across the United States including Puerto Rico. Conducted research for preparation of presentations, recorded, transcribed and distributed meeting minutes and reports.

Office Management: Handled office equipment maintenance, ordered supplies and coordinated meetings. Successfully completed administrative assignments for each regional office.

Travel Logistics Management: Assisted with the preparation and set up of quarterly meetings. This included copying and distributing meeting materials.

Customer Relationship Management: Greeted clients and provided information as back up to the receptionist.

Education

Liberty University – Lynchburg, VA – Psychology (currently attending online)

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