Human Resources Customer Service

Objective

Obtain a position which will allow me to utilize my 20 years of experience in financial management, office administration and public relations in addition to my BA in Management and BA in Human Resources.

Professional Experience

City of Little Rock, 500 W. Markham # 130 W, Little Rock, Arkansas 72201 501-***-**** Alicia Jacobs

Benefits Analyst, Human Resources, July 2012 – October 14, 2016

Administer employee benefits programs for City of Little Rock employees (2,000 full-time employees and 18 affiliated outside agencies). Enter benefit deductions into payroll system and into benefit provider websites for enrollments, coverage changes, and deduction adjustments. Process new employee enrollments and terminations data into the payroll system and third party administrator databases. Resolve employee issues with benefit claims, eligibility status, and overall use of plan benefits. Conduct new hire employee benefits enrollment meetings. Process employee termination clearances (COBRA, pension distributions). Conduct annual open enrollment benefit presentations at various City facilities. Process pension Service Purchase requests and retirement monthly payments. Process 401 rollovers and cash outs. Process LTD claims. Reconcile monthly invoices.

Alutiiq, Building 222 Suite 107 Holloman Air Force Base, NM 88330 Customer Service 575-***-**** Jasper Lowe

Personnel Assistant II, DoD Government Contractor, May 2008 – May 2011

Conduct personnel action requests (add dependents to DEERS and MilPDS, issue military dependent ID cards, CAC cards, Retiree ID cards, Civil Service, NAF and all military branches). Verify automated Records Management System (ARMS) personnel records. Prepare and process correspondence, forms, and update personnel data systems, SGLI, DEERS transactions, CACs, transaction register actions, input request and suspenses and receive and distribute RIP products and Officer and SNCO selection folders. Comply with U.S. Air Force Personnel Instructions (AFI) Manuals and Systems. Process Awards and Decorations for military. Passport Acceptance Agent for Official, Diplomatic and No-Fee Passports for deploying military and family members. Completed a government security investigation and met eligibility requirements for access to classified information.

City of Alamogordo 1376 E. Ninth Street Alamogordo, NM 88310 Personnel Dept. 575-***-****

Human Resources Generalist Personnel, September 2007 - May 2008

Perform Human Resources and Risk Management related duties at a professional level. Carried out responsibilities in employee relations, benefits, safety, training, tort claims, workers' compensation, loss control, recruitment, staffing, labor relations, affirmative action, and employment equity programs. Objectively coach employees and management through complex, difficult, and emotional issues; analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals; research and analyze various different type of situations and data quickly and logically. Communicate effectively verbally and in writing; establish and maintain effective working relationships. Maintain confidentiality in daily operations, conduct daily duties in a professional appearance and manner; work with minimal supervision.

Alamogordo Public School District Holloman AFB, NM Holloman Middle School 505-***-****

Principal’s Secretary February 2006 -September 2007

Assist Principal with all aspects of administration to ensure the school operates smoothly and fiscal affairs are in order. Monitor budget to ensure it balances and create POs for all school purchases. Reconcile accounts to ensure they fall within budgeted amounts for all accounts (Operational, Activity, Instructional, Federal Fund, etc.). Enter employee professional leave and request for substitutes into AESOP. Maintain attendance and discipline in STI. Enter textbook orders in I-Star program. Complete annual reports for Violence & Vandalism, attendance, discipline, textbook inventory, etc..

Blue Ridge Unified School District # 32 1200 W. White Mtn Blvd / Admin. Lakeside, AZ 85929 District Office 928-***-****

Benefits Specialist/Payroll/Public Relations, District Office, August 2004 - November 2005

Administered the benefits program for the School District including enrollment and eligibility processing. Calculated and entered payroll deductions. Determined benefits eligibility and conducted orientation for new employees and retirees (explain benefit plans, enrollment options and coverage). Coordinated and administered district-wide annual Open Enrollment and monitored the Flex IRS Section 125 Cafeteria plan. Enrolled/deleted/changed benefit status of employees, retirees, dependents, and terminated workers; assisted employees with information for proper filing of claims and problem resolution; reported all changes to insurance companies. Organized and coordinated annual benefits fairs. Interpreted and explained the benefits and deductions utilized in the school district; prepared all annual notices required by Federal law including Notice of Privacy Act (HIPAA), WHCRA, USERRA, Medicare D notices, etc. Processed death and disability claims to ensure compliance with policy, contractual provisions, and relevant laws and regulations. Coordinated, processed, and resolved Workers' Compensation claims. Enrolled eligible employees in the Arizona State Retirement System and coordinated group meetings for Retirees. Updated and created Classified and Certified job descriptions. Calculated and entered payroll voluntary benefit deductions, balanced employee deductions to deduction registers, and maintained auditable financial record. Served as Secretary for the Navajo County Schools Employee Benefit Trust. Public Relations projects as assigned.

Alamogordo Public School District 1222 Indiana / Administration Alamogordo, NM 88310

Business and Finance Dept. 505-***-****

Benefits Specialist, Business and Finance, November 2002 - November 2003

Administered the benefits program. Input required benefits data into payroll/personnel system for benefits new hire enrollments, terminations and active employee changes. Resolved employee issues with benefit claims, eligibility status, and overall use of plan benefits. Conducted benefit plan open enrollment and change paperwork. Entered benefit deductions into payroll. Reconciled monthly invoices to ensure accuracy of billing vs. actual employee/employer premium deductions. Back-up to Payroll. Maintained District Sick Leave Bank. Coordinated the Section 125 (cafeteria) plan. Notified employees and dependents of COBRA eligibility and maintain COBRA notification logs.

City of Alamogordo 1376 E. Ninth Street Alamogordo, NM 88310 Personnel Dept. 505-***-****

Personnel Assistant, Personnel, June 2000 - November 2002

Assisted public with employment information (vacancies, applications). Updated Job Line (voice recorded employment listing) and posted vacancies online. Tracked and input data into the employee evaluation program. Scheduled interviews and tests. Assisted departments with developing interview questions. Participated on interview panels. Conducted applicant background checks. Monitored budget. Filed tort claims, Notice of Accident forms, E1s, OSHA log, and various other Safety forms. Conducted New Hire Orientation. Maintained personnel files. Submitted media advertisements. Assisted employees with benefit issues regarding Cimarron, Blue Cross Blue Shield health insurance, Delta Dental, Life Insurance, various deferred compensation agencies and other vendors.

Finance, Accounts Receivable, June 98 - June 00

Received all payments for assessments, permits, various City revenues, accounts receivable, cash deposits from other city departments and mail/depositories from utility billing customers; tabulated and verified receipts balance to cash and prepare bank deposits; updated and posted cash receipts to general ledger; prepared and filed cash reports; maintained records and processed notices on returned checks; issued NM State Taxation numbers and accepted business registrations; maintained pertinent files pertaining to annual financial audit; assisted in training of newly hired cashiers; provided excellent customer service.

Housing Authority - Housing Counselor, June 97 - June 98

Administered the Section 8 Housing Rental Assistance Program to low income families; screened applicants for eligibility by accepting/reviewing applications, conducted background checks via Police Dept. Records, etc.; maintained client files; conducted outreaches for applicants /landlords; conducted inspections ; prepared year-end 1099s for landlords; served as back-up to Accounts Payable by printing HAP checks (rent checks) to landlords; conducted in-depth annual surveys; interpreted HUD regulations; acted as a liaison between landlords and tenants.

University of New Mexico - Gallup 200 College Road Gallup, NM 87301 Personnel Dept. 505-***-****

Assistant to Public Relations Director - Public Relations, Jan - May 97

Assisted Public Relations Director in scheduling and planning all UNM-G public events; compiled monthly press release booklets; prepared mass mailings to promote events; facility scheduling of campus; used a computer to create flyers and other correspondence; transcribed meeting minutes; greeted and directed visitors; arranged meetings and conferences; scheduled appointments; supervised mailroom employees; completed payroll sheets for department; numerous miscellaneous duties.

Department Secretary - Arts & Humanities, Feb 1996 - Jan 1997

Administrative Assistant - Office of the Director

Administrative Assistant - Health Careers, Physical Plant

Served as the liaison between Dept. Chair, faculty, students and visitors; assisted faculty by performing a variety of secretarial tasks which included composing letters, memorandums, exams, course syllabi, forms and reports; scheduled meetings and appointments; duplicated and distributed materials, maintained departmental and student records and confidential files and correspondence; ordered supplies; monitored dept. budget; provided information and directions to students and visitors; exercised discretion and judgment in sharing information; performed routine accounting/payroll transactions; instructed student employees; analyzed transcripts; etc. Prepared purchase orders, travel authorizations, vehicle requests, payroll sheets, work orders, hired new student employees; inventoried supplies; miscellaneous administrative duties.

Education

Park University Holloman AFB, NM Bachelors in Human Resources (May 2008); Bachelors in Management (May 2008); 6 courses remaining in Graduate school for MBA (Masters in Business Administration)

University of New Mexico - Gallup, NM (Spring 1997/18 credit hours)

New Mexico State University - Alamogordo, NM Associates Degree (Arts & Sciences) May 1994

Awards received

* NMSU Academic Tuition Scholarship * NMSU Excalibur Scholarship * UNM Director’s Scholarship

* Park University Dean’s List May 2007 * Who’s Who Among Students in American Universities and Colleges 2008

References

Betsy Keller 915-***-**** (cell) or 915-***-**** (office); Human Resources Director for the County of El Paso; Supervisor in Human Resources

Mike Aylstock, 928-***-****; Superintendent, Sedona-Oak Creek Joint Unified School District; Former supervisor in Benefits/Public Relations

Holly Dempsey, 575-***-**** 575-***-****; Park University Academic Director; Former co-worker

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