Management Employee Relations

Ann Membel, M.ED, SPHR, SHRM-SCP

*****@***.*** 303-***-**** (C) https://www.linkedin.com/in/annmembel1234

Career Summary

Sr. HR Business Consultant/Business Partner - Employee Relations, HR Management, Recruitment/Talent Acquisition, Retention, Workforce, Strategic and Succession Planning, Training, Talent Management, Organizational Development, Employee Engagement, Total Rewards, Diversity, Performance Consulting, Compensation, Benefits, Policy Development, Compliance, Post-merger Policy Integration, HR Project Management, Outplacement

Experience

APM Resources Highlands Ranch, CO (2007 – Present)

Sr. HR Business Consultant, on assignment with Xcel Energy, Denver CO, (January 2015 – September 2015) supporting GM, leadership and employees of a 500 employee Energy Supply business unit; including Performance Management (Success Factors), Succession Planning (Success Factors), Compensation, Talent Acquisition (Taleo), Talent Management, Leadership Assessment tools and interpretation, Organizational Development (various vendors and tools)

Adjunct faculty for Regis University’s Masters of Organizational Leadership program (2004 - present), online and classroom formats - Strategic HR Management, Organizational Development/Change, Employment/Labor Relations and Performance Management, Recruitment/Retention, Compensation/Benefits, Diversity, and Employment Law. Developed online curriculum for Employment/Labor Relations, Performance Management, and Strategic HR Management

Clients industry segments included IT, Oil and Gas, Energy, Environmental, and Education

Client consulting projects included strategic, workforce and succession planning, talent acquisition, reductions in force, restructuring, change management, performance management, instructional design, training and facilitation, policy development, employee relations, compensation, job analysis, job family development, job descriptions, salary analysis, broad banding, and outplacement projects

XO Communications Lone Tree, CO (2009 – 2014)

Sr. Human Resources Generalist/HR Business Partner

Sr. HR Generalist for 4 locations, including the Lone Tree Service Delivery Center, Denver, Phoenix, Dallas and Houston Client groups included National Repair Center, Customer Care Organization, Carrier Services, and Business Services, including Activations, Order Entry, Circuit Design, Provisioning, Billing, IT and Sales Offices (Denver, Phoenix, Dallas, Houston and Austin)

Employee Relations and investigations, interface with leadership and Recruiting on candidate selection, workforce management needs, policy and legal due diligence, utilizing Peoplesoft, SuccessFactors and multiple SharePoint tools

Implementation of key HR initiatives, including Compensation, Benefits, Performance Management and HRIM

Leadership & Employee Development, Coaching, Succession Planning and Performance Management

Design teams for Succession Planning, Off-boarding, On-boarding, and Organizational Development projects

Instructor for online leadership courses, including Preventing Harassment, Corrective Action, Change Management and design of Hostile Environment Training for HR professionals

Responsible for regulatory, compliance, governance, audits, and interface with legal counsel

Partner to Senior Management, Directors and VPs of multiple business units, including a new Sales unit

VerizonBusiness (Formerly MCI) Highlands Ranch, CO (1999 – 2007)

HR Business Partner

HR Field Business Partner for geographically dispersed client group of 960 telecommunications provisioning, implementation management, engineers, technicians, customer service representatives, consultative solutions for Employee Relations (including off-shoring issues) and implementation of goals and key strategic HR initiatives, including total rewards, performance management, strategic planning, development planning, compensation (job mapping and equity reviews), succession planning, workforce planning, talent management, AAP/EEO, investigations, training, change management, organizational development, HR plans, policies objectives, change management, Community Service Team Liaison, on boarding and new hire orientations

HR Generalist for a complex matrix site of 3500, with client base of 1000 IT, Networks, Telecom, Software, Finance and Legal - strategic HR direction, business partnering, ER and management development functions

Strategic Business Partner with leadership team, coaching and leading management, and working with management and employees to achieve strategic business objectives

Facilitated Management Core - Performance Management, Managing Corrective Action/Disciplinary Action, Behavioral Event Interviewing, Diversity, Sexual Harassment, Legal Aspects of Business and Positive Employee Relations

Developed management sessions on Feedback, Retaliation, Electronic Systems Abuse, Grief and Loss, FMLA

Sr. HR Generalist for a Business Markets Super Center - employee relations, management development, policy interpretation and benefits implementation for client group of 500+ Service, Sales, Marketing, Finance, IT and Engineering clients; providing strategic direction for center directors and management team

Assisted with OFCCP audit for a site of 3500, conducting data analysis, synthesis and rationale

Corporate-wide Diversity management initiative for a region of 500+ leaders; evaluation of content design to implementation, facilitation & evaluation, highest regional participation compliance (96%)

implementation of compensation planning tool, including rollout of performance assessments, merit planning and stock options processes, and compa ratios for retention analysis

Compliance - EEO, State and Federal compliance, including ADA, FLSA, FMLA, EEOC, unemployment hearings, worker’s compensation

PeopleSoft HRIS and multiple downstream systems, analysis and reporting functions

Other Experience

Director of Learning Solutions, ISIM University - Consulted, conducted gap analysis, and developed corporate universities and integrated learning solutions (IT topics, Sales, Project Management) for corporations using integration of web-based and multi-media technologies – clients included Microsoft, ADP, MCI and Xerox. Developed an IT Specialist program of 16 IT content areas (including Hardware and Operating Systems, Networks, Call Center and Customer Support, IT Management) using Instructional Systems Design (ISD). Large-scale project management; vendor interface, selection and management of virtual team of Instructional Designers and SMEs

Performance Consultant, Centura Health - Performance Consultant for large, multi-hospital, Colorado healthcare organization. Internal business partner to executive leadership, directors, managers, and work teams; developed/facilitated strategic planning to align organization/unit goals, facilitation of multiple process improvement initiatives for business units, Organizational Development, including designing interventions/metrics to achieve strategic business objectives. Developed/facilitated re-design of a 100 position, cross-functional support group, redesigning tasks and reporting structures, impact to recruiting, job descriptions, competencies and compensation – improving cross functional communication, coverage and operating effectiveness across multiple service lines. Developed management sessions: Feedback, Retaliation, Electronic Systems Abuse, Grief/Loss, FMLA Compliance; consulting tool kits on Team Development, Conflict Management, Change Management, Career Development, Outplacement, service delivery model/strategic planning for state-wide Telemedicine program. Regional change management design team member, master plan for corporate-wide re-engineering initiative for health care delivery, communication and evaluation processes

Employee Relations Manager, Training Manager; Hemmeter Enterprises - Employee Relations Manager for multi-site, 24x7 service organization of 700, managing broad spectrum of programs, initiatives, and issues, including policy development, harassment training, turnover analysis, exit interview program, selection and interviewing, corrective action, investigations and reduction of EEO cases. Needs analysis, platform design, content development, facilitation/evaluation, eliminating backlog of regulatory/compliance training, management development, change management, performance metrics. Design and implementation of an integrated benefits platform, developing RFP process, vendor selection, benefits platform design, rollout and open enrollment process. Job analysis, descriptions, performance review cycles, salary increase process

Corporate Senior Technical Recruiter; Woodward-Clyde Consultants

Manufacturing, Recruiting, Training & Organizational Development; Hewlett-Packard Corporation

Education, Certifications and Professional Affiliations

Keene State College, University of New Hampshire, B.Ed, Education

Colorado State University, Fort Collins, M.Ed, HRD and Career Development

ASTD Professional Trainer Series Professional Trainers Certification

SPHR (Senior Professional HR Certification) Human Resources Certification Institute

ASTD - Rocky Mountain Chapter Board of Directors, Corporate Partnerships and Strategic Alliances

Society for Human Resources Management (SHRM), Colorado Human Resources Association (CHRA)

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