SANDRA M. GAINES

*** ********* *****, ******** *******, Virginia 23075 H: 804-***-**** C: 804-***-****

acwuo5@r.postjobfree.com

SUMMARY

Dedicated Property Manager with more than 27 years overseeing a diversified portfolio of

Commercial, Taxed Credit and Section 8 Properties. I'm versed in all aspects of leasing, marketing,

Staffing financial reviews and budgeting. I'm adept in customer relations, sales collections and real

Estate management. I'm a quality-focused Property Manager who genuinely cares about property

conditions, resident satisfaction and fulfilling property owner needs. I'm highly skilled in conflict

resolution and mediation techniques. I'm committed to providing quality service in all facets of

property management.

HIGHLIGHTS

Multi-family property

management

Skilled multi-tasks

Team player

I.R.E.M Certified Property

Manager

Microsoft Office

Knowledge of leasing and

market conditions

Certified VHDA Compliance

Classes

VAMA Certified

Valid Virginia driver's license

Decisive

Fair housing mandates

National Apartment Association

(NAA) member

COS Certified

ACCOMPLISHMENTS

Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives for the companies.

Implemented new rent collection procedures, increasing rental income to

better the profit status of the company. Decreased operating costs by

implementing new cost control procedures. Maintained 100% occupied

property for well over 11 years during my stay at Reflections. Received several award for maintaining outstanding grounds, patios housekeeping, resident reproes to include 100%

Delinquencies on properties. I've constantly received outstanding HUD/VHDA

Audit reviews based on my highly skilled, well maintained, extremely strong compliance resident file to include site inspections of an entire property

Experience

05/2005 to 02/2016 Resident Manager

Ripley Heatwole Company Virginia Beach, Virginia

Manage and maintained the overall daily function of a Resident Manager by

Working with the owners to identify, develop and achieve community goals

and objectives. Compiled and conveyed all operational and financial data t

the regional manager. Wrote clear and concise owner's reports based on

findings from quarterly financial statements. Managed all day-to-day

activities involving tenants, subcontractors and maintenance departments.

Maintained in-depth knowledge of competition through consistent

evaluation of market conditions and trends. Support the Leasing Consultant in

the leasing of apartments and ensure that Fair Housing guidelines are being

followed; verify potential resident applications. Post rental collections, make

bank deposits and oversee the administration of accounting functions for the

community. Conduct a monthly market survey and recommend pricing

changes. Maintain resident lease files and computer records for the

community. Process notices to vacate & manage delinquency/file evictions

as necessary. Perform administrative duties as assigned by Regional Manager.

03/1998 to 04/2005 Resident Manager

Main Street Realty Richmond, Virginia

Worked with the owners to identify, develop and achieve community goals

and objectives. Manage and maintained the daily functions of a Property

Manager. My duties were to Monitored and documented all income, includin

Delinquencies

Conducted apartment tours for potential tenants and

answered any questions. Handled customer complaints personally to verify

they were properly handled. Collected and kept careful records of rental

payments. Managed all day-to-day activities involving tenants,

subcontractors and property management. Wrote clear and concise owner's

reports based on findings from quarterly financial statements. Monitored

common areas for cleanliness and safety. Compiled and conveyed all

operational and financial data to the regional manager.

02/1994 to 02/1998 Leasing & Managers Assistant

The William Byrd Apartment Homes Richmond, Virginia

Newly Renovated Historic Senior Property. Was instrumental in the Lease up

of this entire building. Conducted apartment tours for potential tenants and

answered any questions. Collected and kept careful records of rental

payments. Handled customer complaints personally to verify they were

properly handled. Managed overall tenant relations, including promoting

tenant satisfaction and streamlining services delivery. Monitored common

areas for cleanliness and safety. Updated tenant and unit information to keep

current in housing database. Reviewed completed applications and assessed

household information against file history and program regulations. Notified

property manager when change in existing tenants circumstances might

affect continued eligibility. Conducted annual re-examination appointments

and housekeeping inspections. Once again, this was a property that secured

100% occupancy and 0 delinquencies...

06/1989 to 01/1994 Assisting Property Manager

Winn Management Company Richmond, Virginia

This too was a newly developed Historic Senior Property. My duties were to

fully manage and maintain the daily routine and activities of this property.

Collected and kept careful records of rental payments. Maintained excellent

customer relationships with the residents. Monitored and documented all

income, including delinquencies. Handled resident complaints personally to

verify they were properly handled. Monitor all compliance file to assure they

meet the HUD/VHDA audit standards. Wrote clear and concise owner's reports

based on findings from quarterly financial statements. Compiled and

conveyed all operational and financial data to the Head Manager. Updated

tenant and unit information to keep current in housing database. Reviewed

completed applications and assessed household information against file

history and program regulations. Reviewed completed applications and

assessed household information against file history and program regulations.

Conducted annual re-examination appointments and housekeeping

inspections. Maintained a 100% occupancy and 0 delinquency status for this

property. Managed 2 properties

EDUCATION

12

High School Diplomas: Academic

John F. Kennedy High School Richmond, Virginia, City

Member of Honors, Spanish and Majorette Club

Who's Who among American High School Students?

Vice President of Senior Class

4.1 GPA

Coursework in Business Management and Administration

Coursework in Finance and Accounting Coursework in Real Estate Law, Risk

Management and Fair Housing etc.

1980

Accounting/Management

J. S. Reynolds Community College Richmond, Virginia, City

Coursework in Finance and Accounting Management. 2-years completed

* References: Provide at request of employer

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