Customer Service Manager
Resume:
Charlene Turner
Locust Grove Georgia 30248
********.*********@*****.***
SKILLS & ABILITIES
Impeccable interpersonal communication & organizational skills
Knowledge medical office operations
Highly proficient in Microsoft Office Suite
Proficient facility management Compliance
CAREER EXPERIENCE
PROFESSIONAL HISTORY
AREA AGENCY ON AGING Atlanta, GA
Facilitator 2012-Current
wProject Management
wFacilitator
wOrganized presentation of Stanford University’s CDSM Program
wPresented community based workshops
wManaged Lay Leaders/personnel
wSite acquisition
wMaintain confidentiality of proprietary information
wImplemented safety procedures and adherence
NORFORLK SOUTHERN OSS Atlanta, GA
OSS Clerk 2008-2012
w Maintained Hazardous Material and Rail Sensitive Material paperwork.
w Calculated train car weight, inspected cargo to insure no shift able loads.
w Maintained Conductor, Engineer FRA safety credentials’.
w Worked independently and with team to ensure customer satisfaction.
w Kept accurate records on licenses’.
w Communicated and provided customer service resolved all issues.
w Dispatched via radio re-sequenced hazardous cars in consist to crew.
w Handled all aspects of Safety in regards to crew and materials.
wCreated and maintained billing on all cargo.
DIVERSIIFIED LABORATOIRES Austell, GA
Office Manager 2000-2008
wAP/AR, Collections, recruiting, payroll, marketing/acquisitions of new accounts.
wResponsible for training staff, provided clinical support, laboratory back office liaison, provided clinical support to laboratory staff ensured industry compliance.
wRevised policies and procedures to improve patient care
EDUCATION
GEORGIA PERIMETER 2014-Currently
School of Business
MERCER UNIVERSITY 1998 – 2001
School of Medicine
DROUGHANS COLLEGE 1995 – 1996
Medical Assistant
REFERENCES
Area on Aging
Atlanta Regional Commission
Lynda Conner
Norfolk Southern
Hasan Thompson
Diversified Laboratories
Charles Williamson
PERSONAL
Iris Franklin
Dr Deborah Johnson
Alison Williams
Charlene Turner
493 Glouchester Drive Locust Grove, Georgia 30248
Cell 678-***-**** – ********.*********@*****.***
September 30, 2016
RE: Office Assistant
Dear Hiring Manager,
I am contacting you regarding positions on the Indeed website. This position is very much
in-line with my experience at my previous employers.
My relevant qualifications include Management Facilitator Project Management Customer Service and Safety standards and compliance. Please note my position as Office Manager Diversified Laboratories. In this role I was responsible for training Medical Assistants and axillary staff, Drivers, and Phlebotomist. I also maintained industry compliance accounting and new account acquisitions. I also scheduled appointments answered phones greeted customers maintaining professional standard.
My skill set and honorable work ethic coupled with compassion are attributes I would bring to any professional work environment. Thank you for your consideration.
Sincerely,
Charlene Turner
********.*********@*****.***
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