DAVID J. ROFF

**** * *** **, *******, AZ *****

480-***-**** acwunn@r.postjobfree.com

Organizational Development & Leadership Executive

PROFESSIONAL PROFILE:

High-performing leader with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results.

Skilled strategist who transforms plans into workable solutions and benchmarks performance against key operational targets/goals.

Exceptional communicator and collaborator who ignites motivation, empowerment, and performance. AREAS OF EXPERTISE:

Innovation Management

Strategic Planning and Leadership

Organizational Design and Development

Productivity and Efficiency Improvement

Project Planning/Execution

Scheduling

Policy, Legal, and Regulatory Compliance

Stakeholder Engagement

Information Stewardship

Performance & Total Quality Management

Continuous Improvement of

Processes/Standards

Cross-Functional Team Leadership

Diversity Management

Employee Recognition and Incentives

Financial Plan Development

Ethical Decision-Making

Communication and Collaboration

Talent Acquisition & Management

Training and Leadership Development

Problem Solving

Situational Leadership

Employee Empowerment and Retention

High Computer and Web 2.0 Proficiency

PROFESSIONAL EXPERIENCE:

INDEPENDENT CONTRACTOR: ORGANIZATIONAL DEVELOPMENT AND LEADERSHIP EXECUTIVE, Self-Employed, Phoenix, AZ 2010 to Present o Responsible for providing organizational change management for business readiness plans: Alliance Residential, Equity Residential, CalFinder, Networx Online, and UMOMNew Day Centers toward the satisfaction of their as-is and to-be leadership and organizational development needs. The following professional experiences and accomplishments have occurred throughout this duration:

o Establish and reframe organizational policies, methods, and procedures for the purposes of improved departmental efficiencies, enhanced intra-departmental communication, elevated stakeholder satisfaction, and increased financial performance. o Create talent acquisition and management policies that ensure organizational compliance to employment laws and regulations.

o Revitalize onboarding and ongoing training strategies for increased productivity and employee retention.

o Manage conflicts that arise both for internal and external stakeholders while upholding both the needs of the stakeholders and the values of the organization. o Develop reward, recognition, performance management systems, and communication plans throughout the organization.

o Cultivate feedback loops that support collaboration and empowerment. o Perform stakeholder analysis to identify innovation opportunities and conduct impact assessments of innovations in relation to the balance between stakeholder needs and organizational objectives.

o Information stewardship to ensure data integrity and cloud-based storage for global access of accurate and up to date resources.

o Evaluate departmental performance and negotiate business strategies that support successful achievement of business milestones.

o Conduct training assessments to evaluate business needs and develop training plans that encompass the identified needs of the organization and its stakeholder engagement.

CO-FOUNDER/PRESIDENT/CEO, Per Sempre Homes, Phoenix, AZ, 2010 to Present o Investigate and purchase investment properties.

o Oversee budgetary decisions and financial planning. o Construct graphic models for design-work and construction. o Oversee contractors and assist with implementation work to ensure that quality and scheduling expectations are satisfied.

MANAGER, CUSTOMER SUPPORT, CenturyLink, Carlisle, PA, 2003 to 2010 o Initially recruited as a customer technical support representative, though subsequently promoted to workforce management, followed thereafter by elevation to the role of customer support management.

o Provided situational and charismatic leadership to a variable-sized team of up to 30 direct staff members.

o Selected frequently to participate on cross-functional task forces that drove innovation around the business objectives of stakeholder experience, procedural efficiencies, and cost reduction. o Assisted in the conception, design, strategy, deployment, training plans, and communication plans of the organization’s initial venture into staffing through a telecommuting model, resulting in significant gains in both employee morale and future talent acquisition opportunities while simultaneously reducing operating expenditures.

o Aided in the conception and development of departmental restructuring that streamlined deliverability of a high-quality customer experience, improved employee career path opportunities, and reduced staffing expenses.

o Managed scheduling, time utilization, and workflow management of the organization’s customer contact centers.

o Information stewardship to ensure data integrity and cloud-based storage for global access of accurate and up to date resources.

o Created and deployed employee motivation and incentive strategies that resulted in significant gains in morale, productivity, and profitability.

o Conducted stakeholder analysis to identify future opportunities for the organization and training assessments to identify gaps between as-is and to-be plans. MEMBERSHIP:

VICE PRESIDENT, BOARDOF DIRECTORS, Silva Mountain II Home Owners Association, Phoenix, AZ, 2015 to Present

o Elected office overseeing home owner association business within the community. o Partner with the management company in order to oversee community budget, financial planning, and community upkeep.

o Organize community events to enhance relationships while improving public awareness. EDUCATION:

MA, ORGANIZATIONAL DEVELOPMENT & LEADERSHIP, University of the Rockies, Denver, CO

o Specialization: Innovation & Entrepreneurship

o GPA: 3.98

o Honors: Golden Key International Honor Society, University of the Rockies Chapter

BA, PSYCHOLOGY, Ashford University, San Diego, CA o Minor: Organizational Management

o GPA: 4.0 (Major), 3.97 (Minor)

o Honors: Summa Cum Laude, Alpha Sigma Lambda, Golden Key International Honor Society, Ashford University Chapter

REFERENCES:

Available Upon Request

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