Organizational Change Management, Development, & Leadership
Resume:
DAVID J. ROFF
**** * *** **, *******, AZ *****
480-***-**** ******@*****.***
Organizational Development & Leadership Executive
PROFESSIONAL PROFILE:
High-performing leader with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results.
Skilled strategist who transforms plans into workable solutions and benchmarks performance against key operational targets/goals.
Exceptional communicator and collaborator who ignites motivation, empowerment, and performance. AREAS OF EXPERTISE:
Innovation Management
Strategic Planning and Leadership
Organizational Design and Development
Productivity and Efficiency Improvement
Project Planning/Execution
Scheduling
Policy, Legal, and Regulatory Compliance
Stakeholder Engagement
Information Stewardship
Performance & Total Quality Management
Continuous Improvement of
Processes/Standards
Cross-Functional Team Leadership
Diversity Management
Employee Recognition and Incentives
Financial Plan Development
Ethical Decision-Making
Communication and Collaboration
Talent Acquisition & Management
Training and Leadership Development
Problem Solving
Situational Leadership
Employee Empowerment and Retention
High Computer and Web 2.0 Proficiency
PROFESSIONAL EXPERIENCE:
INDEPENDENT CONTRACTOR: ORGANIZATIONAL DEVELOPMENT AND LEADERSHIP EXECUTIVE, Self-Employed, Phoenix, AZ 2010 to Present o Responsible for providing organizational change management for business readiness plans: Alliance Residential, Equity Residential, CalFinder, Networx Online, and UMOMNew Day Centers toward the satisfaction of their as-is and to-be leadership and organizational development needs. The following professional experiences and accomplishments have occurred throughout this duration:
o Establish and reframe organizational policies, methods, and procedures for the purposes of improved departmental efficiencies, enhanced intra-departmental communication, elevated stakeholder satisfaction, and increased financial performance. o Create talent acquisition and management policies that ensure organizational compliance to employment laws and regulations.
o Revitalize onboarding and ongoing training strategies for increased productivity and employee retention.
o Manage conflicts that arise both for internal and external stakeholders while upholding both the needs of the stakeholders and the values of the organization. o Develop reward, recognition, performance management systems, and communication plans throughout the organization.
o Cultivate feedback loops that support collaboration and empowerment. o Perform stakeholder analysis to identify innovation opportunities and conduct impact assessments of innovations in relation to the balance between stakeholder needs and organizational objectives.
o Information stewardship to ensure data integrity and cloud-based storage for global access of accurate and up to date resources.
o Evaluate departmental performance and negotiate business strategies that support successful achievement of business milestones.
o Conduct training assessments to evaluate business needs and develop training plans that encompass the identified needs of the organization and its stakeholder engagement.
CO-FOUNDER/PRESIDENT/CEO, Per Sempre Homes, Phoenix, AZ, 2010 to Present o Investigate and purchase investment properties.
o Oversee budgetary decisions and financial planning. o Construct graphic models for design-work and construction. o Oversee contractors and assist with implementation work to ensure that quality and scheduling expectations are satisfied.
MANAGER, CUSTOMER SUPPORT, CenturyLink, Carlisle, PA, 2003 to 2010 o Initially recruited as a customer technical support representative, though subsequently promoted to workforce management, followed thereafter by elevation to the role of customer support management.
o Provided situational and charismatic leadership to a variable-sized team of up to 30 direct staff members.
o Selected frequently to participate on cross-functional task forces that drove innovation around the business objectives of stakeholder experience, procedural efficiencies, and cost reduction. o Assisted in the conception, design, strategy, deployment, training plans, and communication plans of the organization’s initial venture into staffing through a telecommuting model, resulting in significant gains in both employee morale and future talent acquisition opportunities while simultaneously reducing operating expenditures.
o Aided in the conception and development of departmental restructuring that streamlined deliverability of a high-quality customer experience, improved employee career path opportunities, and reduced staffing expenses.
o Managed scheduling, time utilization, and workflow management of the organization’s customer contact centers.
o Information stewardship to ensure data integrity and cloud-based storage for global access of accurate and up to date resources.
o Created and deployed employee motivation and incentive strategies that resulted in significant gains in morale, productivity, and profitability.
o Conducted stakeholder analysis to identify future opportunities for the organization and training assessments to identify gaps between as-is and to-be plans. MEMBERSHIP:
VICE PRESIDENT, BOARDOF DIRECTORS, Silva Mountain II Home Owners Association, Phoenix, AZ, 2015 to Present
o Elected office overseeing home owner association business within the community. o Partner with the management company in order to oversee community budget, financial planning, and community upkeep.
o Organize community events to enhance relationships while improving public awareness. EDUCATION:
MA, ORGANIZATIONAL DEVELOPMENT & LEADERSHIP, University of the Rockies, Denver, CO
o Specialization: Innovation & Entrepreneurship
o GPA: 3.98
o Honors: Golden Key International Honor Society, University of the Rockies Chapter
BA, PSYCHOLOGY, Ashford University, San Diego, CA o Minor: Organizational Management
o GPA: 4.0 (Major), 3.97 (Minor)
o Honors: Summa Cum Laude, Alpha Sigma Lambda, Golden Key International Honor Society, Ashford University Chapter
REFERENCES:
Available Upon Request
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