Customer Service Manager

Joanne Carbone

** *************** *** ***. * North Providence RI 02911 401-***-****

Experience

Player’s Club Supervisor 2015 – Present Twin River, Lincoln, RI

Supervise a staff of 50

Administer customer promotions

Resolve customer and employee complaints

Manage cash flow and daily reconciliations

Delegate daily work tasks

Validate representatives’ daily operations and provide update to management

Promoted from representative to supervisor in less than one year

Manager of Order Fulfillment 2007 – 2015 Nantucket Sinks, North Kingstown, RI

Oversee order/backorder fulfillment and scheduling of LTL shipments and customer pickups

Input customer orders in QuickBooks

Manage UPS Worldship system

Supervise warehouse staff to ensure proper warehouse procedures are followed

Responsible for ordering shipping and office supplies

Answer customer calls pertaining to order placement and customer complaints

Manage return process

Gift Shop Clerk 2007 – 2008 Rhode Island Hospital, Providence, RI

Cashing handling

Stock merchandise

Inventory

Customer service

Open and close store

Production Manager 2003 – 2006 C&J Jewelry Company, Providence, RI

Supervised all aspects of production for the Karibou sterling silver line

Organized all outside contracting

Maintained a leadership position over several workers who picked orders and made jewelry

Processed orders so that they were satisfactory to ship

Initiated positive changes in inventory control

Maintained control by using JMAS

Distribution Supervisor 1998 – 2003 Tanya Creations, East Providence, RI

Handled a multi-million dollar account for a local retail franchise

Overlooked a staff of order pickers and shippers

Prioritized and shipped orders in a timely manner

Kept consistent inventory and replenished all merchandise as needed

Maintained and tracked all department information using Microsoft Excel

Stock Clerk 1996 – 1998 Tanya Creations, East Providence, RI

Ordered raw materials to create finished product and fill orders

Kept inventory and prioritized daily work schedule

Worked with minimum supervision and was promoted to Distribution Supervisor

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