CURRICULUM VITAE

QUALIFICATION:

Certified as Alcatel-Lucent certified field expert.

VEEAM certified engineer.

Masters in Mobile Computing from Feb 2008 – July 2009, University of Bedfordshire, Luton, UK

B.Tech in ELECRONICS & COMMUNICATION ENGINEERING from Jun 2003 - Apr 2007, Pavendar Barathidasan College of Engineering, Trichy

Having 7 years of experience as senior system engineer & security.

PROFESSIONAL PROFILE

A dedicated and enthusiastic I.T. professional who enjoys being part of a successful and productive team, whilst at the same time able to work on his own initiative.

JOB DESCRIPTION:

Installed and configured Mcafee EPO with many clients and monitoring the same.

Configured Mcafee HIPS and DLP Software in KOC and VIVA.

Implement and monitor security measures for the protection of computer systems, networks and information

Identify and define system security requirements

Design system security architecture and develop detailed security designs

Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks

Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc

Oversee development and maintenance of computer systems.

Identify departmental needs and make suggestions regarding technical direction.

Set up organization's intranets.

Design and implement system security and data assurance.

Configure and install computer systems for other organizations.

Design and develop software.

Test software applications and systems.

Develop different types of software including business applications, operating systems, network control systems, and middleware.

Apply knowledge of computing systems and software structure.

Analyze users' needs.

Create flowcharts, diagrams, and other documentation.

Create manuals and detailed sets of instructions including algorithms that tell computers what to do.

Convert instructions into computer languages.

EXPERIENCE IN DETAIL:

PRESENT EMPLOYER:

Employer : Heavy Engineering Industries and Ship Building Co

Location :Shuaiba,Kuwait

Designation : System Engineer

Period : September-2014 to October 2015

JOB RESPONSIBILITIES:

Installing and configuring Mcafee EPO and other security related softwares.

Installed and managing print management software in HEISCO using safe com.

Configuring anti virus system

Installing servers and computers .

Configure computers on client place.

Provide software support to customers.

Installing IP telephones

Worked on active directory

Expert in VEEAM and fortenet software.

Successfully Installed and configured ORSYP (UVC) automation software on boubyan bank and gave support to bank staffs to get familiar with the tool.

Identify, understand and plan for organizational and human impacts of planned systems.

Plan a system flow from the ground up.

Interact with internal users and customers to learn and document requirements that are then used to produce business requirements documents.

Write technical requirements from a critical phase.

Interact with designers to understand software limitations.

Help programmers during system development, ex: provide use cases,flowcharts or even database design.

Perform system testing.

Deploy the completed system.

Document requirements or contribute to user manuals.

Whenever a development process is conducted, the system analyst is responsible for designing components and providing that information to the developer.

EMPLOYER : Sutherland Global Services (Dell Computers)

LOCATION : Chennai, India

DESIGNATION : Senior Consultant

PERIOD : March 2012 to Dec 2013

Coordinate with internal and external customers as necessary.

Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.

Assure that the team addresses all relevant issues within the specifications and various standards.

Provide necessary business information to the team members.

Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.

Ensure deliverables are prepared to satisfy the project requirements, cost and schedule.

Help keep the team focused and on track.

Mentor and coach the team members in terms of improving them to meet the program metrics on Top 4 box and focusing upon FCR %.

Achieving sales target on conversion module.

Been a part with training team & provide inputs on updating training agenda.

Always been a part of VTT team in most of the activities i.e.(New hire training, Refreshing training, TNA).

Handle Client escalations.

EMPLOYER : Sutherland Global Services (Mcafee)

LOCATION : Chennai, India

DESIGNATION : Senior Consultant

PERIOD : Jan 2011 to Mar 2012

Program (McAfee –Special Services)

Handling the online chat support and phone support for McAfee-Mac Customer’s.

Supporting Mcafee products like EPO, HIPS, Total Protection to clients

Following the McAfee Knowledge Base Articles as per the program procedures.

Redirecting the customer’s to the relevant department with the proper guidance.

Worked with latest Operating Systems Such as Windows 8.1 and Mac Mountain Lion.

Program (InternetSafety.com)

Troubleshooting and configuring the parental control software Safe eyes.

Resolving the customer’s issues by taking remote access using GoToAssist Tool if necessary.

Escalating the cases to next level support with the support tech permission if issue is not resolved.

Program (Verizon-McAfee)

Troubleshooting and configuring the product Verizon internet security suite powered by McAfee by taking the remote access of the customer’s computer.

Hands on experience in GoToAssist Internet-based remote support tool.

Handling the virus removal support for Verizon customers.

Troubleshooting IP Connectivity Issus such as Checking the ping status, Network adaptor reset and physical connectivity issues.

Verifying the Support tickets which are handled by the other technicians.

EMPLOYER : Amazon.co.uk

LOCATION : UK

DESIGNATION : Team Lead

PERIOD : Apr 2008 to Dec 2009

Coordinate with internal and external customers as necessary

Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

Assure that the team addresses all relevant issues within the specifications and various standards

Provide necessary business information

Serve as meeting manager or chairman

Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel

Ensure deliverables are prepared to satisfy the project requirements, cost and schedule

Help keep the team focused and on track

TECHNICAL SKILLS:

MS Office, HTML, ASP.NET, C, C++

Completed Alcatel certified field expert certification’

PERSONAL DETAILS:

Date of Birth : 22-Sep-1984

Nationality : Indian

Marital Status : Married

Passport Details : G0156563

Date of Issue : 14-11-2006

Date of expire : 13-11-2016

Languages Known : English, Tamil, Hindi & Telugu

Mobile (India) : 009***********

Declaration

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars

Place : Chennai

Date : 22-09-2016 (MUTHUKUMAR.G)

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