Project Manager

Michael J. Shogi, PMP, CSM

** ***** ******, ********, ** 02919

330-***-****, ******@**********.***

Summary

Accomplished, versatile, and certified project manager, with over 15 years of experience in retail, manufacturing, insurance, .Com, telephony, and health care industries

Self-starter and problem-solver, who has managed applications, infrastructure, warehousing, and other projects, of various sizes and complexities, using Waterfall, Agile, and Scrum methodologies

Skill Set:

oProject and portfolio management

oProcess development and improvement

oIT management

oTraining and staff development

oRequirements gathering and business analysis

oTechnical writing and editing

Experience

CVS Health Woonsocket, RI 4/16 – 8/16

Project Manager

Projects (Infrastructure)

oFacilities Maintenance/Construction Projects

Managed IT infrastructure components, comprising telephony, data, cabling, power and security hardware, of 12 – 15 small (< 50 hours) Facilities maintenance/construction projects

“Drove out” IT infrastructure requirements; procured, engaged, and scheduled IT resources using Clarity and Microsoft Project; and managed issues, risks, costs, and changes

Ensured equipment was quoted, ordered, and delivered to sites, by working with technicians, vendors, business, and procurement personnel

Documented procedures for managing projects, and refined Project Request Form template

Note: This short-term contract with CVS (via Xsell Resources) helped facilitate my family’s relocation from OH to RI.

Jo-Ann Stores, LLC Hudson, OH 3/14 – 4/16

Project Manager

Projects (Applications)

oDistributed Order Management: Buy Online Pickup in Store

Drove IT segment of ~$1.1-million, ~8,000-hour project to implement Buy Online Pickup in Store at Jo-Ann

Facilitated collaboration between IBM Sterling (Order Management System vendor), Expicient (Integration Partner), Lyons (User Experience vendor), and Jo-Ann personnel, to ensure expectations were managed, “road blocks” were removed, and issues were raised and addressed in a timely manner

Initiated change management procedure to address potential Expicient cost overruns, and drove the start of QA and IT Security activities, so that project would remain on schedule and under budget

oApplication Maintenance – SAP/BW/ECC/PI Upgrades

Managed project to apply vendor-supplied support and enhancement packs to select components of SAP’s Enterprise Resource Planning (ERP) software, including SAP Business Warehouse (BW), Store Portal, ERP Central “Core” Component (ECC) and Process Integration (PI)

Engaged business and IT personnel from throughout Corporate to assist with installation and testing activities

Created and managed MS Project schedule; tracked and reported testing metrics and status; ensured issues were documented, managed, and resolved; and engaged management to ensure that testing met business expectations

Note: Started working at Jo-Ann Stores, in March 2014, as contractor; hired, in May 2014, as full-time employee

Compuware Corporation Independence, OH 9/13 – 3/14

Project Manager

Project (.Com)

oWebsite Upgrade: Credit First National Association (CFNA)

Drove ~$750,000 project to modernize CFNA’s (credit card branding) website to make it extendable, scalable, mobile-ready, more secure, and easier to support

Partnered with CFNA’s project manager to ensure shared understanding of issues, risks, scope, costs, and schedule (MS Project & Changepoint), so CFNA’s expectations would be understood, managed, and achieved

Instrumental in analyzing, documenting, and presenting cost and schedule changes to executive management, in order to gain client’s acceptance of changes and keep project on schedule and under budget

Progressive Casualty Insurance Company Mayfield Village, OH 5/11 – 9/13

Project Manager

Projects (.Com)

oSpecial Lines (SL) Retail Coverage Packaging in Agency

Managed ~3,000-hour pilot project to present Progressive agents with Retail Package tailored to vehicle type (e.g., “Chrome Lovers Package” for motorcycle), based on such factors as vehicle age, value, and usage

Goal was to roll out to five states on 3/20/13 and to five additional states on 5/1/13. Result was that team rolled out to all ten promised states on 3/20/13 and to five additional states on 5/1/13.

oRewrite Direct and Agency Log Collection Processes

Managed ~3,700-hour project to re-engineer Internet Information Server (IIS) web log collection process for Direct and Agency. Web servers feeding process were sometimes unavailable, requiring manual intervention to restore data needed to diagnose customer issues & monitor performance, during which time data could be lost.

Result was that project team successfully created stable process to collect IIS logs from customer-serving web servers several times per day, as opposed to once per day in batch process.

Additional Responsibilities

oManaged additional online Acquisitions projects to enhance consumers’ purchasing experiences and increase the effectiveness of online advertising.

oFacilitated project meetings, managed scope and change, delivered project presentations, created and managed schedules using Primavera Project Manager, and reported project statuses to business and technical managers

Note: Served as contractor with Progressive, while employed by Precision System Design, Inc.

Jo-Ann Stores Hudson, OH 8/10 – 5/11

Project Manager

Project (Application)

oDesign Your Décor (DYD)

Managed project to create online décor solution, integrating home-decorating fabrics, with window treatments, bedding, and upholstery

Assisted with pilot roll out of solution, via installation and testing of kiosk at a specific pilot store

Additional Responsibilities

oManaged additional projects to roll out hand-held price scanners to Jo-Ann retail stores nationwide and to implement SAP Human Resource Information System (HRIS) at Jo-Ann

Avery Dennison Corporation Mentor, OH 6/09 – 8/10

Project Manager

Projects (Infrastructure)

oInfrastructure Refresh

Successfully organized, tracked, and facilitated communication, with approximately 14 disparate Avery Dennison U.S. sites, for infrastructure refresh, involving power supplies and cabling

oGlobal PC Image Standardization

Responsibilities included planning, communications, resourcing, deployment, reporting, and post-roll out support. Customer base was ~21,000 end points.

oGlobal Service Desk Transition

Worked with IT Client Services Director to transition Service Desk to outsourced vendor

Assisted with scheduling, communications, and Service Desk procedure training for new vendor

Additional Responsibilities

oDeveloped disaster recovery procedures for GUI order entry, fax server, and image management systems

Note: Served as a contractor with Avery Dennison, while employed by Exodus Integrity Services, Inc.

Insurance.com, Inc. Solon, OH 4/08 – 5/09

Project Manager

Projects (.Com)

oWeb Maintenance

Managed multiple Marketing and Business Intelligence Web maintenance projects, of various sizes and complexities, in both Waterfall and Agile/Scrum environments.

Managed projects that involved piloting several proposed online designs with customer groups, in order to determine which design, if any, was most effective and should “go live”.

Additional Responsibilities

oManaged project portfolios for Infrastructure and Business Intelligence Business Units

Progressive Casualty Insurance Company Mayfield Village, OH 7/02 – 4/08

Project Manager Consultant (i.e., Senior Project Manager) 9/07 – 4/08

Responsibilities

oAudited project management practices of critical application projects to help ensure project success, and coordinated preparation and presentation of audit results to senior management

oProvided project management consultation services to project managers of various levels of expertise

oCollaborated with teammates and manager to document project management best practices and procedures for Enterprise Application Services Department

IT Manager (Quality Assurance) 7/06 – 9/07

Responsibilities

oManaged first IT Quality Assurance (QA) Team in Progressive’s Financial Operations Department. Team was responsible for testing Oracle Financials and related application enhancement and maintenance projects.

oHired and evaluated team members, developed QA processes and procedures, and created QA SharePoint site to house QA documentation

oCoordinated Oracle Financials training across Financial Operations Department, which included helping to develop Oracle Financials training materials with selected vendor, and scheduling and evaluating training

Project Manager 7/02 – 7/06

Projects (Warehousing, Operations)

oEnterprise Data Warehouse, Proof of Concept

Managed ~2,300-hour project to create Enterprise Data Warehouse to provide single enterprise-wide view of subject area data. Intention was to allow data marts to more-rapidly access and incorporate data from different operational systems, while removing burden on these systems to provide data feeds to multiple data marts.

oCore Claims Migration

Served as Enterprise Technology Group (ETG - Operations) project manager for project that successfully migrated Progressive’s Core Claims database from CA-IDMS to IBM’s DB2, without disrupting claims-related activities involving approximately 10,000 daily users and 2 million daily transactions

oDirectory Services Framework

Managed ~6,200-hour project to successfully make LDAP hierarchical database (i.e., electronic directory) easier to access and maintain, and insulate applications from changes to infrastructure

Helped to develop functional requirements documentation, provided project status/metrics reporting, facilitated meetings, and created and maintained project plan

oNational Change of Address (NCOA)

Managed project to compare Progressive customer addresses to those on file with U.S. Postal Service and to update addresses accordingly. By complying with U.S. Postal Service Move Update requirements for all outgoing mail, Progressive was able to maintain annual discounted postage rate, saving ~$4.3 million/year

Additional Activities and Responsibilities

oManaged Data Warehousing project portfolio

oDeveloped training materials for, and championed, Progressive’s Software Development Methodology, and drove process improvement initiatives, including risk management documentation and training

oCreated and maintained project schedules, using Primavera Project Manager and Project Workbench

oPartnered with business and technical personnel to document project scope, objectives, and functional requirements; facilitated project meetings; managed scope and change; ensured timely issue resolution; and managed communications of project statuses, progress, and costs to project team members, sponsors, and management

ALLTEL Communications, Inc. Twinsburg, OH 2/98 – 7/02

Project Manager 8/99 – 7/02

Projects (Operations, Application)

oMultiple Exchange Carrier Access Billing (MECAB) 7

Managed ~6,500-hour project to move Meet Point Billing (MPB) functionality from Little Rock, AR, to Twinsburg, OH. MPB allows each carrier providing private line transport service to bill for its portion of service.

oOregon IntraLATA (Local Access and Transport Area) Toll Records

Managed project to modify ALLTEL’s mainframe Customer Account Management System (CAMS) telephone billing system to provide U.S. West with a copy of a customer’s IntraLATA toll records for Oregon on a monthly basis. Also provided U.S. West with historical information back to June 1998

Note: Served as Sr. Technical Writer/Editor February 1998 - August 1999, then promoted to Project Manager. As Tech. Writer, worked collaboratively to document CAMS project management and testing procedures and templates

Tools and Software

Microsoft Project

Changepoint (Compuware)

Primavera Project Manager

Microsoft Office (Word, Excel, PowerPoint, etc.)

Project Workbench

Oracle Financials

SharePoint

PeopleSoft Financials

Clarity

COBOL and Turbo Pascal (Programming Languages)

Certifications

Project Management Professional (PMP): Project Management Institute, Newtown Square, PA, 2006 - Present

Certified Scrum Master (CSM): Scrum Alliance, Inc., Indianapolis, IN, 2009 - Present

Education

Master’s Certificate in Project Management: The George Washington University, Washington, D.C., 2001

Master of Technical and Scientific Communication (MTSC) Degree: Miami University, Oxford, OH, 1997

Bachelor of Arts Degree: English, Professional Writing Concentration, Elizabethtown College, Elizabethtown, PA, 1987

Contact this candidate