Customer Service Office

Shannon Cribbs

Administrative Assistant

La Fayette, GA 30728

**************@*****.*** - 423-***-****

An opportunity to apply proven office/secretarial skills with a company that recognizes the importance of having a professional on its team. Authorized to work in the US for any employer

WORK EXPERIENCE

Re-Imbusement Specialist

National Seating & Mobility, Inc - 2012 to 2014

Responsible for verifying the payments of primary claims and billing of secondary claims for Durable Medical Equipment. Calling on aged A/R/ Other duties as requested by other depart- ments and Management.

Billing Clerk

Chattanooga Center for Woman - 2010 to 2012

Responsible for posting daily deposits from patients and insurance companies, weekly Patient Statements, take patient calls regarding billing questions, take phone credit card payments and process them through terminal, assist Office Manager with monthly balancing, and re-file insurance claims and any other tasks asked of me to perform. Collection Specialist

Fuller Rehabilitation - 2009 to 2010

Responsible for submitting claims for 5 different Medicaid programs on-line, calling on open Invoices to collect payment or re-file claims, take patient calls regarding billing, assist other Collection Specialist when Department Manager out of office and other duties as requested. Receptionist

Front Desk - San Diego, CA - 2007 to 2009

Responsible for answering phones, scheduling appointments, verifying insurance, entering billing into billing program, making patient files, scanning documents, posting payments and Other duties as requested.

Billing Specialist

Fuller Rehabilitation - 2004 to 2006

Responsible for billing maintenance repair claims to Medicare and private insurance companies for Durable Medical Equipment; provided back billing for the billing of new purchases of DME products; provided support to other departments as requested; and worked on reducing the A/R balance and collecting monies owed to the company

Office Manager, APPS

ASAP Parameds - 2001 to 2004

Responsible for the day-to-day operations of running a small, privately owned business. Operated all office equipment found in a modern office, ; kept track of and billed all cases and drug screenings/DOT exams, processed mail, scheduled appointments and performed all other duties as requested. Office Manager

North River Physical Therapy - 2000 to 2001

Responsible for the daily functions of running a small front office. Operated all office equipment, implemented new filing system, kept track of scheduling for 5 therapist, kept tract and ordered office supplies, processed all paperwork required for patient billing, verified insurance coverage, and performed all other office duties as requested

Clerical/Receptionist

Turnbull Bakeries - 2000 to 2000

2000 Held positions of increasing responsibility including 5 years with Collegedale Distributors, 3 years with Turnbull Bakeries, 4 years in insurance billing and customer service, and a variety of temporary assignments through local agencies

EDUCATION

Associate in Office Administration

Chattanooga State Technical Community College - Chattanooga, TN 1999 to 2003

High School Diploma in General

Ooltewah High School - Ooltewah, TN

1979 to 1982

SKILLS

10-Key Calculator, Microsoft Office Suite, Multi-Line Phone System, Customer Service Skills ADDITIONAL INFORMATION

Qualifications

I have over 20 years experience working in an office environment. My office skills include Microsoft Office Suite, 10-key touch calculator, multi-line phone system, and operation of all office equipment in a modern office. I have excellent customer service skills and am able to multi-task.

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