Highly skilled in performing general office tasks including bookkeep

Sandra Huerta

**** ******* **** ***** ● Racine, WI 53404 ● Home: 262-***-**** ● Email: ***********@*****.***

Objective

To find employment where I can put to use skills that I have gained though past employers.

KEY SKILLS

Office Skills:

Bilingual (Fluent English/Spanish, Telephone & Front Desk Reception ● Customer Service ● Filing Database & Records Management ● Executive & Administrative Support

Reports & Spreadsheets ● Complaint Handling ● Data Entry (75 WPM)

Computer Skills:

Word ● Excel ● PowerPoint ● Quickbooks ● Outlook ● Windows Vista/XP

PROFESSIONAL EXPERIENCE

Zimmerman Consulting Inc. ● Racine, WI ● Administrative Asst/Clerical Admin

2000-Present

■ Answer telephones, screens and directs caller to appropriate associate. Will transfer a caller to voice mailbox if associate is unavailable, take and relay messages

■ Answers calls and greets Spanish-speaking participants in Spanish, Interprets in Spanish for fellow co-workers.

■ Greets and directs visitors in our office, ensures clients do not leave the office until appropriate testing has been completed. Demonstrates tact, courtesy and a positive approach to communication and interaction with other employees, and visitors.

■ Complete general clerical administrative and clerical support, mail out referral reminders, copies of monthly reports and other duties as requested.

■ Responsible for billing for all of our several programs as well as contacting clients for payment by both telephone and mail.

■ Responsible for tracking all receivable payments in QuickBooks including SCRAM payments. Responsible for updating all QuickBooks accounts on a daily, weekly and monthly basis. Write receipts and record all payments as well as preparing bank deposits and reconciling back accounts.

■ Perform urinalysis collection when female staff is unavailable. Prepare urinalysis cups with temperature strips and contact Human Services Department if clients do not show up.

■ Receive, sort and forward all incoming mail, coordinate the pick-up for outgoing mail. Prepare letters and documents, fax correspondence to HSD staff, court reports and other agencies as appropriate, including Fine & Commitment Report and the Monthly DOC Report. Translate forms from English to Spanish and provides translating services as needed.

Menards (Racine/Kenosha, WI) ● Cashier/Accounts Payable, 1995-2000

■ Expidicously paid all invoices upon receipt – less than a 1-day turnover.

■ Translated billing materials for all Latino/Spanish speaking creditors.

■ Proficiently executed all duties to an extremely high standard.

Wes – T – Go Truck Stop (Tye, TX) ● Cashier, 1993-1995

Kept all store shelves fully stocked with all available inventory.

Friendly to drivers that were making the long haul.

EDUCATION

LA DIPLOMA 2011

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