Customer Service Executive
Resume:
T.JINISH RAJ
E-MAIL:
************@*****.***
CONTACT NO:
Mobile: +91-955*******
CONTACT ADDRESS:
No: 4/104 pazhandiyamman Kovil St,
Chennai- 600 130.
PERSONAL DATA:
Father’s Name: G. Thanga Raj
Date of Birth : 30/01/1993
Age : 23
Sex : Male
Nationality : Indian
Religion : Christian
Marital Status : Single
Language Known: Tamil, English, Malayalam.
CAREER OBJECTIVE:
To pursue a challenging career in the industry, utilize my skills for the growth of my organization, which in turn provides an environment where ethics and talent resign supreme, leading to personal and professional growth
EXECUTIVE SUMMARY:
Leveraged problem solving, analytical, presentation and writing skills to identify, define, document and verify application requirements and design.
Analyzed existing solutions, identified new feature and function sets and utilized development and engineering expertise to identify and implement viable solutions.
TECHNICAL EXPERTISE:
Operating Systems : MS Windows 98/2000/XP
: MS office
: Internet & Email
EDUCATION:
COURSE
UNIVERSITY / INSTITUTION
YEAR
OF COMPLETION
GRADE
SSLC
Padma Adarsh hr sec school
2008 March
72.2%
HSC
Padma Adarsh hr sec school
2010 March
69.5%
BCA
T.S.Narayanaswami college of arts and science
2013 June
70%
EXPERIENCE:
Have 3 Years Experience in US International Non-Voice process in BPO field.
Worked in Prodapt private solutions as Process Executive.
Handled ‘Address validation and Ping monitoring’ process in SVD project.
And also handled Simple Porting process and gave training and auditing in CSS project.
PROFESSIONAL EXPERIENCE:
Company : Prodapt Solution Private Limited
Current Project : CSS
Role : Process Executive
Products : Customer Service for Broadband TN’s
Client : Windstream
Responsibilities:
Providing new service provider for telephone number to support broadband telecommunications customers.
Deal with wide range of queries related to customer expectation.
Identify and analysis the problems to improve efficiency.
Establish and maintain effective work procedures.
Respond to escalated issues regarding performance and quality.
DECLARATION:
I hereby declare that the details, I have given above are true to the best of my knowledge and belief.
Thanking you.
Date: Signature
Place: (T. JINISH RAJ)
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