Engineer Customer Service

Elvin A. Aliyev

Address : Baki, N. Narimanov, M.Nagiyev st. 20, h 12

Phone : +994-**-***-**-**

E-mail : ******.*****.**@*****.***

PERSONAL DETAILS

Date and place of Birth : Azerbaijan, Baku 22.03.1989 Marital status : Married

Nationality : Azerbaijanian

Driver License : Valid

Military service : Driver-electric

EDUCATION

Azerbaijan Technical University 2006 - 2010

Azerbaijan, Baku

Department: Radio and Communications

Specialty : Radio Electron Systems

Degree : Bachelor

School 66 1995 – 2006

Azerbaijan, Baku

SKILLS & ABILITIES

Summary

Hardworking, creative, reliable, and professional

A considerate team-player with aspirations to succeed

Strong oral communicator, very organized, and quick learner Language

Azeri : Mother tongue

Russian : Fluent

Turkish : Fluent

English : Fluent

Computer skills

Proficient in using Microsoft Office programs such as Visio, Word, Outlook, Excel and Power Point

Experience using both Microsoft- and Mac-based computer platforms Teamwork

Worked with many diverse staff members in various positions to accomplish daily tasks and deliver excellent customer service

Management

• Coached and assisted staff to achieve of the assigned duties and responsibilities.

PROFESSIONAL PROFILE

Experience in Communications Systems Engineering, Monitoring, Operation and Testing for 7 Years

Knowledge of wireless communication standards: GSM, WCDMA (UMTS), A-link, ABIS-Map

Experience with GPRS, SIGTRAN, SS7, ATM, TCP/IP data transport protocols and networks.

Experience to work with BSC server, RNC server; E Node B, Node B, BTS;

Experience with Nokia and Huawei (BSC, RNC, BTS, NODE_B, E NODE_B) network elements

WORK EXPERIENCE

AZERBAIJAN – AZERCONNECT Senior Operation & Maintenance Engineer March 2014 - current BAKCELL LLC & AZERFON LLC

AZERCONNECT LLC (GSM SERVICE PROVIDER)

Based on RAN Sharing (2G,3G and 4G) namely: MOCN ( Multi-Operator Core Network) Activation Project in Azerbaijan; it’s reference and unique project in the World

Performing Implementation Commissioning Integration & Maintenance of 5000 BTS sites, 3000 WBTS, 1000 E Node_B, 20 Nokia BSC’s, 6 Nokia RNC’s, 12 Huawei BSC’s, 5 Huawei RNC’s, 3 Ericsson BSC’s, 1 ZTE RNC. Network performance monitoring & network health statistics for optimization.

Responsible for management, configuration, optimization and fault-free operation of the main RAN systems (BSCs, TRCs, PCUs, RNCs, BTSs, NodeBs, ENodeBs) with their OSS elements and their subordinates.

Maintaining and Troubleshooting BSC, RNC hardware and software problems

Managing BSS transmission (Creation A interface, ABIS, Sigtran and GB interface)

Work and support the team of the RAN systems operations engineers in assignment and completion of the assigned and duties and responsibilities.

To support other network performance and operations engineers within the department with all his knowledge in system administration, network and hardware.

Provide emergency handling and support

To travel if needed across the remote sites for configuration, administration and maintenance of RAN Core equipment.

Assist field technicians and carrier companies during routine test and troubleshooting activities.

To take regular system and database backup of the platforms; To configure and perform automatic on-line backups.

Installation, commissioning and integration in network Base Station Controllers (BSC) and Radio Network controllers (RNC).

Creation and modification of new and existing RAN Core and BTS connections and parameters modification.

Software and Hardware Upgrades of RAN nodes BSCs, TRCs, PCUs, BTSs, RNCs, NodeBs.

To administer platform with creating users with proper access level and provide reports with active users of the platform.

To prepare the RAN systems and internal procedures and documentation. To report the status of finished work, open and solved problems on RAN network elements and systems to the Management.

To integrate products from different vendors, handling of product upgrades, product acceptance testing, onsite services for problem resolution including escalation of problems to various levels.

Radio network administration (adding new BTS & WBTS sites, cells, TRXs under BSC and RNC). Creation neighbors for handovers.

Escalates urgent and pending problems according to the agreed SLAs and process flows to analyze requirements document, finding gaps with respect to relevant industry standards, i.e. specifications, design, development and maintenance of software for RAN network elements, systems and associated OSS applications.

Takes leading participation in all activities for achieving corporate plans and targets. Prepare section processes, procedures, workflows and take active part in preparing inter- section and inter-departmental procedures, processes and workflows.

Assist in determining the resources required for support and O&M for every project, platform and service.

AZERBAIJAN – BAKCELL LLC Radio Access Network Engineer August 2011 – March 2014

Perform 24/7 management, operation, configuration, maintenance, fault clearance of the main RAN elements (BSCs, TRCs, PCUs, RNCs, BTSs, NodeBs) and associated NE system connection, servers, databases and applications.

Managing Daily task of NMC and Network monitoring and surveillance with demonstrating extensive form of problem escalation and supporting the team for trouble shooting . Down load plans, create communication settings, run comparison files and check data in OSS using CM plan manager.

Implementing daily network changes by executing the work orders from planning team and advising for parameters, features changes. Managing BSS auditing network performances BSS Date base parameter analysis, Monitor & Proactively recommendation to increased traffic handling capability. Network performance monitoring & network health statistics for optimization.

Implementation, configuration and testing for implementation of new RAN Core related sites and nodes.

Provide technical support in implementation of new services.

Work together with the RAN operations team primary responsible for the normal and fault- free operation, configuration and maintenance of RAN Core and BTS systems and elements.

Troubleshooting and solving signaling, routing, traffic problems.

Controlling the capacity of the RAN Core elements and databases.

GSM, GPRS, UMTS, HSPDA RAN Core Interconnection topology handling.

To coordinate with vendors for installation and initial system start-up and configuration as well as patch installation

To prepare reports with the resolved and pending RAN Core and BTS network issues on a weekly base.

To take regular system and database backup of the platforms; To configure and perform automatic on-line backups

To administer platform with creating users with proper access level and provide reports with active users of the platform.

To configure, support, install and administrate RAN network elements and systems and relevant OSS network applications;

AZERBAIJAN – BAKCELL LLC Core Monitoring Engineer June 2009 – July 2010

Alarm monitoring in NSS & BSS equipment with in M2000 and RNC Alarms registration

& reporting

Answering requests & problems send by Helpdesk, Network Monitoring Center. Good maintenance knowledge of Huawei and Nokia&Siemens equipment HLR9820, MSOFTX2000, BSC3900, U2000, Netact, NMSC, NBSC, STP, Amdocs.

PROJECTS

MOCN (Multi Operator Core Network) project-All physical connections between transmission, BSC and RNC. During project reconfigured all BTSs and WBTS’s, TRX upgrades, Neighbors re-creation, rehoming.

Convert 1500 ATM and DUAL IUB 3G sites to Pure IP.

Swap sites from Huawei to Nokia

Swap sites from ZTE to Huawei

Swap sites from Ericsson to Nokia

Swap sites from Nokia to Huawei

VENDOR EXPERIENCE BACKGROUND

Nokia Equipment

Huawei Equipment

Ericsson Equipment

ZTE Equipment

ACCOMPLISHMENTS

General IELTS – 6.0

DEVELOR – Service Delivery Mindset – (Develor – Azerbaijan)

Nokia – RAN Parameters II (RU40) – (Nokia – Azerbaijan)

Nokia – 3G RNC Troubleshooting (RU40) – (Nokia – Azerbaijan)

Nokia – RAN Parameters I (RU40) – (Nokia – Azerbaijan)

Nokia – 3G Radio Access System Course (RU40) – (Nokia – Azerbaijan)

Huawei – WCDMA RAN13 Trace and Monitoring Methods – (Huawei – Azerbaijan)

Huawei – WCDMA RAN13 BSC6900 Troubleshooting – (Huawei – Azerbaijan)

Huawei – WCDMA RAN13 NodeB Troubleshooting – (Huawei – Azerbaijan)

Huawei – WCDMA RAN13 Emergency Maintenance – (Huawei – Azerbaijan)

Huawei – WCDMA RAN13 SRAN Advanced Training – (Huawei – Azerbaijan)

Huawei – WCDMA RAN11 NodeB O&M Training – (Huawei – Azerbaijan)

NSN – UMTS Fundamentals – (Nokia – Azerbaijan)

PERFORMANCE Technologies – SEGway System Configuration Course Software 6.1 – x401 STP – (STP – Azerbaijan)

PERSONAL CHARACTERISTICS

Adept at interacting positively with people in unfamiliar surroundings, enabling rapid integration able to mix and feel at ease with people from a variety of commercial and educational backgrounds and origins, enabling a personable, and ultimately more successful approach to work and social skills alike.

Possessing a sociable and personable, tolerant approach towards colleagues, I’m disposed to the exactness of my profession and general attention to detail. I adapt readily to unfamiliar situations, respond quickly to changes and accept responsibility as a hard working tactful professional. I enjoy and participate in teamwork and working with people in varied environments including social aspects and facing and meeting challenges. On the other hand, energetic, honest and reliable character with a high degree of integrity, I’m willing to learn, can be assertive if required and has confidence in public speaking.

Skills gained: communication, team work, problem solving, interpersonal.

Social responsibility, Languages, Computers, Travelling, Drawing, Sports, Music, Innovation and Helping people in addition to studying

Contact this candidate