Customer Service Representative
Resume:
Lauren C. Wilkerson
Fredericksburg, VA 22407
************@****.***
QUALIFICATIONS
Nine years of customer service experience.
Two years of assisting six Executives and Managers.
Remarkable ability to communicate effectively, both orally and in writing.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations or customers.
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Attention to detail, excellent planning, organizing and time management skills.
Proficient in learning new computer programs with basic computer knowledge.
EXPERIENCE
Lemongrass Spa Products 2014-2016
Executive Assistant
Assisted in daily operational support serving as a resourceful liaison between departments. Provided administrative/secretarial help for departments including answering telephones, assisting visitors and resolving a range of administrative problems. Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for managers. Established, maintained, and updated files, databases, records, and other documents. Developed data and performed routine analysis and calculations in the processing of data for recurring internal reports. Sorted and reviewed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries. Trained employees upon request.
Product Development Specialist
Managed and coordinated product development projects. Evaluated and resolved technical feasibility, design optimization, and production issues. Ensured that labeling and marketing/promotional literature matched product specifications. Researched and monitored industry developments and identified potential new product opportunities. Worked with other departments to establish a design, technology, product development, and vendor strategy.
J. Joseph Salon and Spa, Land O Lakes, FL 2013- 2014
Esthetician
Performed skin care analysis, treatments and continued education of product knowledge to develop excellent customer service, a loyal client retention and large retail base.
Verizon Wireless, Tampa, FL 2012-2013
Customer Service Representative
Attracted potential customers by answering product and service questions and suggesting information about other products and services. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommended potential products or services to management by collecting customer information and analyzing customer needs. Prepared product or service reports by collecting and analyzing customer information.
Saddlebrook Resort and Spa, Wesley Chapel, FL 2011-2012
Spa Attendant Coordinator/ Esthetician
Managed the flow of communication by answering phones, greeting visitors, and relaying schedule updates to staff. Coordinated and booked spa services. Responded to inquiries and provided information about the spa. Monitored the access of guests and escorted them to treatment areas. Assisted with the stocking and maintaining of the spa boutique. Performed a variety of facial and spa treatments.
H. Lee Moffitt Cancer & Research Center, Tampa, FL 2009-2010
Patient Service Representative
Checked patients in and out of their appointments. Scheduled follow up and diagnostic testing appointments. Acted as a liaison and facilitated communication between patients and doctors, medical and administrative staff. Full administrative load, including filing, data entry, documentation duties and answering phone calls.
Government Employees Insurance Company, Fredericksburg, VA 2007-2008
Licensed Insurance Agent/ Customer Service Representative
Handled in coming calls about insurance policies, billing, pricing, setting up new policies, canceling existing policies and making changes to accounts. Provided customers with basic knowledge of their insurance and took care of the most common issues customers’ experience.
EDUCATION
Germanna Community College, Fredericksburg, VA 2004-2007
Associates of Arts and Science Degree
Loraine’s Academy, St. Petersburg, FL April 2010- Oct 2010
Facial Specialist and Body Wrapping
VOLUNTEER
Clearwater Marine Aquarium March 2016- May 2016
Sea Turtle Rehabilitation Department
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