Project Manager Customer Service
Resume:
Mohammed Ismail Ameer Ali
Receptionist / Project Coordinator / Secretary cum Document Controller
Doha, Qatar
Contact Number:
Email:
***********@*****.***
Skype ID:
ameeralimim
Nationality:
Sri Lankan.
Date of Birth:
20/03/1977
Passport Number:
N6657096
Visa Status: Transferable Visa with NOC
Civil Status:
Married
Language:
Arabic, English, Tamil
Availability: Immediate
Salary Expectation: Negotiable
Preferred Location
All countries
Personal Skills
Strategic planner
Self-motivated
Ability to adapt to the dynamic environment
Ability to work as a team Player
Hard working
Willingness to learn new things
Personal Profile
I am a well honest, hardworking, professional Receptionist, Project Coordinator and Secretary cum Document Controller having 12 years’ experience in Hotel Industry, Cleaning Project & Administration. My prime objective is to attain a challenging position in the field of Customer Service or Administration. And I have personal commitment to continuously increasing my knowledge.
Academic Qualification
Bachelor of Arts at South Eastern University of Sri Lanka.
Subjects Included:
English Literature
Political Science
Tamil
Sociology
Other Qualifications
oDiploma – in – English
oCompleted Higher National Diploma in English at Sri Lanka Institute of Advanced Technological Institution (SLIATE).
oDiploma in Information Technology at MYOWN Computer Systems (Pvt) Ltd.
oInternational Computer Driving License (ICDL).
Work Experience
Receptionist
Gulf Paradise Hotel, Doha, Qatar (December 2013 – December 2015)
POSITION HELD:
Welcoming guests to the hotel in a polite, friendly and friendly manner.
Making reservation, check in and check out.
Answering telephone inquiries promptly and professionally and transferring calls on.
Dealing with late arrivals and assisting with early check-outs.
Check out departing guests using the hotel’s accounting system.
Taking payment from guests in the form of cash or credit cards.
Being a point of contact for guests should they have any queries.
Arranging for brief tours of the hotels rooms and facilities.
Dealing with resolving customer complaints.
Keeping up to date on all hotel products, services, pricing and promotional offer.
Completing night auditing procedures with accuracy and attention to detail.
Project Coordinator (Cleaning Project)
Islamic Relief (INGO), Sri Lanka (January 2005 to January 2008)
POSITION HELD:
To have the overall responsibility for the practical organization of the day to day cleaning operation
In consultation with the Project Manager, to identify the number of cleaning staff required to maintain a clean the environment.
To monitor stocks of cleaning equipment and materials in order that orders can be placed on a timely basis.
To maintain a flexible daily cleaning schedule of all internal areas.
Ensure that identified key areas.
Check on a daily basis that all areas of the place are cleaned to a satisfactory standard and daily cleaning logs are completed for each work section.
Undertake any additional cleaning duties as directed, by the Project Manager.
Maintain cleaning staff attendance logs and timesheets for submission to the Finance Officer.
To be responsible for the day to day personnel management of the cleaning staff, and consulting with the Project Manager on any necessary formal procedures.
Produce on a weekly basis, official order forms for equipment, uniform and materials for signature by the Project Manager.
Investigate and maintain a working knowledge of developments in cleaning equipment and materials and to identify means by which the cleaning operation might be developed.
Develop and carry out induction procedures with all new staff.
Identify formal and informal training needs for all cleaning staff.
Provide information to the Project Manager for the Training Log
To ensure that all Health & Safety procedures are followed
Secretary cum Document Controller
International Trade Links (Foreign Employment), Sri Lanka(March 2002 to April 2004)
POSITION HELD:
Maintaining a tracking facility to enable documents to be updated easily.
Maintaining affective filing and archiving system for paper electronic documents.
Scanning in all relevant new documents.
Checking dispatch documents are accurate.
Presentation and filing of documents and drawings.
Responsible for maintaining hard copy information.
Issuing and distributing controlled copies of information.
Managing and maintaining a Meridian Document Control System.
Provide advice on procedures of issue and methods in accessing the system and ensuring all documents are as up to date as possible within electronic filing systems
Computer Skills
Software Applications:
MS word
MS Excel
MS PowerPoint etc.
References
Mr. M.T.A. Azhar
Assistant Registrar,
Faculty of Allied Health Sciences,
University of Peradeniya
Sri Lanka
Mobile: +94-716******
E – mail:************@*****.***
Mr. AH. Mohammed Jezeer.
District Manager,
UN – Habitat,
Sri Lanka,
Mobile : +94-772******
ahmjezeer@ yahoo.co. uk
I hereby certify that the details furnished above are true and accurate to the best of my knowledge.
M I Ameer Ali Date: 30 September 2016
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