Administrative Assistant Customer Service

**** ****** ***** ********@*****.***

Houston, Texas 77051 281-***-****

Looking forward to work in a professionally competent environment where my organizational and communication skills can be fully utilized to assist executives in daily tasks

Microsoft Office Neocase Microsoft Outlook

Microsoft Word Microsoft Excel WordPerfect

Power Point QuickBooks Access

Windows 7 Data Entry Alpha 60wpm

Team Player Well Organized Numeric 9,240KSPH

Faxing Invoicing Make sound decisions

Meet deadlines Switchboard Great listener

Multi-task Proficient Excellent customer service

AP/AR Effective under pressure Positive, Professional attitude SAP Contracts Credit card processing

Filing / Proofing Handle shipments Acrobat Adobe

People Link Travel Arrangements Schedule Conference Calls National Institute of Technology – Medical Assistant Houston, TX Completion Date: 10/2000

G.P.A. 3.8

On-the-job Training - NYL Care (QuickBooks, Power Point, Access) Houston, TX Completion Date: 04/2000

On-the-job Training – NYL Care (Claims Examiner Introductory Class) Houston, TX Completion Date: 07/1999

G.P.A. 4.0

Baker Hughes September 2014 – February 2015

HR – System Analyst

Provides effective technical software support using SAP, PeopleLink, SharePoint and Neocase, Workforce Software-EmpCenter for International Rotators. Diagnoses moderately complex hardware, software, and network problems. Maintains and updates daily reports. Sets up new international hires and input daily bonus rates. Analyze Rotator Pay issues and maintain Rotator Satisfaction. Supports a diverse team towards common company objectives. Serves as a liaison for several company departments and Rotators. Recommends system modifications to reduce user problems. Writes and Reviews Standard Operating Procedures in accordance with Company Policy, System Testing for new Project Deployments. Trains International Rotators, Managers and Teammates on System functions, Conducts interviews for potential candidates Sunset Glass Tinting March 2005 – August 2014

Executive Secretary

Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquires. Perform general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work. Delegate responsibilities to employees to meet company’s expectations, Process incoming and outgoing mail. Maintain a positive and professional attitude, Handle sensitive / Confidential data, Assist colleagues in other departments as needed, Follow-up consultations with clients, Afrion Crawford

Objective

Professional Skills

Education

Employment

History

Gather, organize and interpret data. Excellent written and oral communication, Research general information via internet

City of Houston October 2002 – October 2003

S.N.A.P. Coordinator

Assist in the development of short and long term plans for programs, monitor progress, assure adherence and evaluate performance. Assist in design of performance objectives and implement and monitor programming to meet desired outcomes. Develop yearly outreach plan according to program needs and capacity. Assist with the development of public relations and communications strategies to support program goals and increase community awareness NYL Care March 1993 – March 2002

Claims Examiner

Ensure proper guidelines were followed during claim phases, Review claims to determine if costs were Reasonable. Check applications for completeness and accuracy, Consult policy files to verify information reported in a claim. Inspect property damage to determine extent of damages, Consult hospital records. Record data and statements in report, Evaluate all information to determine how claim should be handled. LinkedIn

Administrative Assistant Office Professionals

Global Executive Assistants

Greater Houston Partnership

Houston Professionals

Executive / Personal Assistants

Effective Executive Secretary Network

Employment

History

(cont’d)

Affiliations

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