Customer Service Representative

Livier Christina Ramirez

**** ******** ***. ***** **** CA. 90280

**************@*****.*** 323-***-****

CUSTOMER SERVICE REPRESENTATIVE

Motivated Customer Service with 12 years experience of call center for highly amount of calls over 100

Call per day. I have attained numerous customer satisfaction report. Superior leadership abilities, motivating. Excellent communication skills. Proven ability to maintain calm in a fast –paced environment .

Core competencies include

Customer satisfaction Bilingual

Internal Systems & process controls Policy & Prodedure Adherence

Escalation Issue and Resolution Project Management & Ownership

Professional Experience

Mindlance 08/01/2016- September 20,2016

Temporary Assignment.

Worked with Insurance for elderly, issue Id cards,change providers. Check co payments and bennifits for members. Arrange transportation. health,start claims.

Injury Solutions-Beverly Hills CA

Assistant Supervisor/Customer Service 04/01/2008-Present

Incoming-outgoing call center, taking over 100 calls per day. Follow up with Lawyers on

Contracts taken and appointments with clients. Supervise in the morning for 4 hours and during lunch time.Run daily reports. Satisfaction Surveys at 98%.

Western Dental-Orange CA

Customer service/sales 04/04/2007-03/20/2008

Incoming out going call center processed 90 calls daily. Checking insurance co-payments and

Coverage for customers. Cross selling to Ortho for family. Checking appointments with dental offices.

Helping Customers resolve Issues with insurance.

Big Pacific-Anheim CA

Customer Service/Front Desk 11/2004-03/2007

Sold Turkish natural stone in charge of Lowes stores throughout the US.

Shipping and tracing packages. Checking Stock and Prices.

Using Peachtree to process invoices. Helping with the front desk to process orders.

Answering phones. Handled returns Rma’s to manufactured. Excellent communication skills

And survey 98%.

Susan’s Cleaning Services-Culver City CA

Office Assistant May-2002- October-2004

Process contracts for employees and contractors. Issue letters.

Translate Spanish to English. Negociate prices process mail, and all documents

Answer all phone lines

GTE/Verizon

Customer Service/Sales 03/2001- 03/2002

Answer incoming –outgoing calls over 100 daily. Upgrade services.

Explain bill, adding addional services. Had customer satisfaction surveys 98%.

Pacific care/Secure Horizons

Customer Service 03/2000-03/2001

Call Center for health insurance answer 100 call daily, issued Id cards. Checked coverage on insurance

Generic medications name . co payments questions. Changed Doctors.

Start claims .

Hamilton/Avnet

Customer Service/Corporate Product Manager 03/1978-05/1999

Handled inventory. Issue delivery dates issued credit and rebills. Handled

Customer returns Prepare documents. Excellent Customer Relations with branches and customers

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Education

Academy Pacific Business college- Hollywood CA

Santa Monica College -CA

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