Customer Service Operator

Antoinette Waring

Ambitious, ** years experience

Houston, TX 77051

**********.******@*****.*** - 713-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

PBX Operator

Houston Methodist Hospital TMC - Houston, TX - 2013 to Present Responsibilities

Answer high volume of phone calls from doctors, nurses, patients and other hospitals. Process and announce overhead pages code blues, stemi,fires and other emergency codes as needed. Professional and timely processing if all calls coming into switchboard.

Accomplishments

Maintain and or bypass call processing times.

Skills Used

Demonstrate and Exhibit Core Values and I Care Values 911 Telecommunications Operator

City of Houston - Houston, TX - March 2013 to January 2014 Responsibilities

Answer high volume 911 emergency and non-emergency calls from the public, interdepartmental calls from police, fire, and ambulance services, and other public safety agencies. Monitor four computer screens while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate advice or referral, or initiate police and/ or emergency medical services to the caller.

Operate computer aided dispatch, two wsy radio, and other sophisticated communications equipment system. Accomplishments

I provided great customer service and care to each individual I spoke with evaluated their individual needs and provided them with the assistance needed.

Skills Used

Typing, answer very high volume calls, active listening skills, attention to detail. Senior Court Clerk

Harris County District Clerk's Office - Houston, TX - June 2007 to January 2013 Responsible for the daily operation of the court in compliance with the Texas Rules of Court and all policy and procedure guidelines set forth by the District clerk. Supports the District clerk's office by fostering teamwork and customer service among all levels of staff.

PBX Operator/Answering Service Operator

Kelsey-Seybold Healthcare Systems - Houston, TX - 2005 to 2007 Manage healthcare system's PBX phone system, accurately and in a timely manner. Highly detailed in accessing appropriate department extensions, personnel and using the facilities directory to ensure prompt and proper transfer of calls. Strong customer relations skills, utilized profession judgment with handling customer complaints and schedule inquiries. Strong knowledge of the PBX phone systems and Guest relations operations. Proficiently scheduled patient appointment utilizing the healthcare systems software. Extraordinary skills in trouble shooting patient complaints, confirming appointment times while demonstrating strong customer relations skills. Detailed in computer operations: including Windows 2000. IDX and web browsing programs. Dispatcher / Senior Clerk / Administrative Clerk

City of Houston - Houston, TX - 1992 to 2005

Provide the City of Houston over twelve years of service. Duties range from Administrative support to Emergency crisis care dispatching.

Supported Police Captain and Lieu Officers with clerical correspondences, purchase request, travels and scheduling. Prepared and analyzed monthly finance statements of department accounts, maintained personnel files and coordinate HPD community events.

Supervised a team of 911 dispatchers, assist with new personnel training and with coordinating and implementing departmental policies and procedures. Provide the city of Houston with Emergency Crisis services by dispatching Houston Police and Emergency rescue units to area of request.

EDUCATION

Associates in Paralegal Studies

Center for Advanced Legal Studies - Houston, TX

2009 to Present

Houston Community College - Houston, TX

2004

ADDITIONAL INFORMATION

Qualifications

Analytical, detail oriented, self motivated professional with proven success in improving department efficiency through effective business strategy. Extraordinary skills in exercising independent judgment, with the ability to make decisions relative to the efficient operations of an office. Excellent organization skills, highly detailed, maintain professional attitude while reacting positive to changes in the work environment. Strong knowledge of all computer software and programs. Proficient in MS Word, email, web browsing programs and windows operations. Pursuing a Degree in Paralegal Studies.

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