Compliance, Regulatory, Case Management, Social Worker, Supervisor

Gena Glasco MS, LBSW 940-***-****

**** ******** ** *******, ** 76210 ****@**********.***

Professional Profile

Case Management

Regulatory Compliance

Team Leader/Coordinator

Educator/Trainer

Clinical Liaison

Quality Communicator

Work History

Corporate Director Case Management, Concord Healthcare Group

January 2016 – Present

Provide oversight and direction enterprise wide for HMO, PPO, MMP (all insurance) cases.

Act as liaison between facility and insurance provider to best facilitate case management needs.

Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.

Ensure that each facility prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Social Services Program Manager/Regulatory Compliance, Stonegate Senior Living

April 2006 – January 2016

Act as a support, liaison and subject matter expert for 32 properties

Manage all areas of regulatory compliance including mock surveys, annual surveys and complaint surveys

Manage all aspects of social services departments and quality of life for 30 properties

Develop all systems, policies and procedures for regulatory compliance, social services and quality assurance

Develop, implement and educate all corporate level clinical and operations team on mock survey process using ABAQIS software

DADS Surveyor/Team Coordinator, Texas Department of Aging & Disability Services

September 2001 – April 2006

Acted as Team Leader on surveys for LTC, AL and Adult Day Care

Participated in enforcement decisions and sanctions including providing expert testimony for trials

Participated in FOSS surveys achieving outstanding scores in every area

Conducted annual surveys, follow-up surveys, and complaint surveys

Acted as a provider resource with education and public speaking events

Director Geriatric Psychiatric Unit, Falls Community Hospital

November 1998 – September 2001

Managed and directed all aspects of psychiatric unit for inpatient and outpatient services for a 40 bed geri-psych hospital unit

Provided expert knowledge for day to day operations including budget, census growth as well as all clinical aspects of unit

Qualifications

Licensed Social Worker

Certified Case Manager Candidate (Exam Scheduled 12/2016)

SMQT Certified (Surveyor)

Certified Assisted Living Manager

Education

MS, Educational Psychology

BS, Psychology

Tarleton State University

Angelo State University

1999

1996

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