Registered Nurse Customer Service
Resume:
ANDRADE, KATHLEEN ANNE C.
Registered Nurse with honor
** **** ******** ******, **** Bantay, Quezon City, 1105
Contact No. +639*********
Email address: acwu9q@r.postjobfree.com
License #0635840
INDUSTRY EXPOSURE
BPO Industry
Healthcare
STRENGTHS
Excellent customer service skills especially in selecting the best frame for eye glasses prescription
Almost a year of experience as Technical Support Representative
2 years of internship experience in Nursing Industry
Proficiency in various computer applications and other software which requires intense meticulousness and well-versed in MS Office applications.
Able to remain calm and efficient under pressure
Can perform multi- tasking duties with less supervision
Highly motivated and can easily adapt to work environment
Possess very strong leadership and interpersonal skill to work with a team
Ability to organize and work with higher level of management
Strong communication skills
Eager to learn new things
Observe proper work discipline.
PERSONAL INFORMATION
Birth date : 16th of December 1988
Birth place : Manila, Philippines
Nationality : Filipino
Religion : Born Again Christian
Dialect : English & Tagalog (written & oral)
Passport No. : EB9259195 valid until 27 September 2018
HONORS/CERTIFICATIONS RECEIVED
Registered Nurse, License #0635840
1st Honorable Mention, Batch 2010, JP Sioson General Hospital and Colleges Inc.
First Aid Training Philippine National Red Cross
Basic Life Support Philippine National Red Cross
Intro To: Physical assessment, Blood and Blood Products and IV Manipulation and Insertion
Philippines Nurses Association
IV Training License and certification (Martinez Memorial Hospital) ANSAP
EDUCATIONAL BACKGROUND
College : JP Sioson General Hospital and Colleges Incorporated
Manila, Philippines
Qualification : Bachelors Degree
Faculty : Bachelor of Science in Nursing
Period of Study: June 2007 March 2010
College : Our Lady of Fatima University
Manila, Philippines
Qualification : Bachelors Degree
Faculty : Bachelor of Science in Nursing
Period of Study: June 2005 March 2007
WORK EXPERIENCES
Convergys Philippines Services
August 15, 2011 April 15, 2012
Technical Support Representative
Duties & Responsibilities:
Monitor workplace performance and participate in improvement processes
Take in calls promptly by handling them promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers
Troubleshoot blackberry handsets
Take in payments
Lifting the bar on their account
Coordinating of calls to designated departments
De-escalation of calls when customers are already irate
Provide quality service of Orange-UK account (Telecommunication Network)
Healthway Medical Center - Philippines
June 13 June 17, 2011
Reliever Nurse
Duties & Responsibilities:
Take patients vital signs.
Assist patients in their consultations.
Assist Doctor s needs.
Assist phone calls for approval of HMO card holder patients.
Administer medications.
Give first aid treatments to emergency situations.
Dispensing Patient s consultation fees and procedures
iNurse Review Center
August 2010 May 2011
Review Program Manager
Duties & Responsibilities:
Facilitates simulated board exam.
Assists Lecturer during review.
Make new set of test questions
Deliberate students readiness to take the Nurse Licensure Exam.
Make a one-on-one coaching to those failing students.
Presents a graphical stats of each and every student s grades.
SOFTWARE PROFICIENCY
Microsoft Office (Word, Excel, Powerpoint)
SEMINAR AND TRAINING ATTENDED
Student Nurse-ER, Medical-Surgical Ward, Operating-Recovery Room,, Pediatric Ward, OB-DR, (June 2008- March 2010)
REFERENCES
Rochelle San Jose
Senior Receptionist, Asian Eye Institute
Lynnie Cu, O.D.
Head, Asian Eye Institute Trinoma Branch
Mervin Ian Taule, O.D.
Immediate Supervisor, Asian Eye Institute Trinoma Branch
I hereby attest that all information contained herein is true and correct.
__ Andrade, Kathleen Anne C.
Applicant s Name and Signature
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