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Registered Nurse Customer Service

Location:
Philippines
Posted:
October 01, 2016

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Resume:

ANDRADE, KATHLEEN ANNE C.

Registered Nurse with honor

** **** ******** ******, **** Bantay, Quezon City, 1105

Contact No. +639*********

Email address: acwu9q@r.postjobfree.com

License #0635840

INDUSTRY EXPOSURE

BPO Industry

Healthcare

STRENGTHS

Excellent customer service skills especially in selecting the best frame for eye glasses prescription

Almost a year of experience as Technical Support Representative

2 years of internship experience in Nursing Industry

Proficiency in various computer applications and other software which requires intense meticulousness and well-versed in MS Office applications.

Able to remain calm and efficient under pressure

Can perform multi- tasking duties with less supervision

Highly motivated and can easily adapt to work environment

Possess very strong leadership and interpersonal skill to work with a team

Ability to organize and work with higher level of management

Strong communication skills

Eager to learn new things

Observe proper work discipline.

PERSONAL INFORMATION

Birth date : 16th of December 1988

Birth place : Manila, Philippines

Nationality : Filipino

Religion : Born Again Christian

Dialect : English & Tagalog (written & oral)

Passport No. : EB9259195 valid until 27 September 2018

HONORS/CERTIFICATIONS RECEIVED

Registered Nurse, License #0635840

1st Honorable Mention, Batch 2010, JP Sioson General Hospital and Colleges Inc.

First Aid Training Philippine National Red Cross

Basic Life Support Philippine National Red Cross

Intro To: Physical assessment, Blood and Blood Products and IV Manipulation and Insertion

Philippines Nurses Association

IV Training License and certification (Martinez Memorial Hospital) ANSAP

EDUCATIONAL BACKGROUND

College : JP Sioson General Hospital and Colleges Incorporated

Manila, Philippines

Qualification : Bachelors Degree

Faculty : Bachelor of Science in Nursing

Period of Study: June 2007 March 2010

College : Our Lady of Fatima University

Manila, Philippines

Qualification : Bachelors Degree

Faculty : Bachelor of Science in Nursing

Period of Study: June 2005 March 2007

WORK EXPERIENCES

Convergys Philippines Services

August 15, 2011 April 15, 2012

Technical Support Representative

Duties & Responsibilities:

Monitor workplace performance and participate in improvement processes

Take in calls promptly by handling them promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers

Troubleshoot blackberry handsets

Take in payments

Lifting the bar on their account

Coordinating of calls to designated departments

De-escalation of calls when customers are already irate

Provide quality service of Orange-UK account (Telecommunication Network)

Healthway Medical Center - Philippines

June 13 June 17, 2011

Reliever Nurse

Duties & Responsibilities:

Take patients vital signs.

Assist patients in their consultations.

Assist Doctor s needs.

Assist phone calls for approval of HMO card holder patients.

Administer medications.

Give first aid treatments to emergency situations.

Dispensing Patient s consultation fees and procedures

iNurse Review Center

August 2010 May 2011

Review Program Manager

Duties & Responsibilities:

Facilitates simulated board exam.

Assists Lecturer during review.

Make new set of test questions

Deliberate students readiness to take the Nurse Licensure Exam.

Make a one-on-one coaching to those failing students.

Presents a graphical stats of each and every student s grades.

SOFTWARE PROFICIENCY

Microsoft Office (Word, Excel, Powerpoint)

SEMINAR AND TRAINING ATTENDED

Student Nurse-ER, Medical-Surgical Ward, Operating-Recovery Room,, Pediatric Ward, OB-DR, (June 2008- March 2010)

REFERENCES

Rochelle San Jose

Senior Receptionist, Asian Eye Institute

+63-922-***-****

Lynnie Cu, O.D.

Head, Asian Eye Institute Trinoma Branch

+63-917-***-****

Mervin Ian Taule, O.D.

Immediate Supervisor, Asian Eye Institute Trinoma Branch

+63-922-****-***

I hereby attest that all information contained herein is true and correct.

__ Andrade, Kathleen Anne C.

Applicant s Name and Signature



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