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Registered Nurse, Inbound/Outbound/Back office agent/Nurse Associate

Quezon City, National Capital Region, Philippines
October 01, 2016

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A highly- dedicated and enthusiastic Registered Nurse aiming to gain further Professional experience and a challenging position in the healthcare industry.


Registered Nurse by the Philippine Regulation Commission

A highly competitive, honest and hardworking person who can work with least supervision with hands-on experience and object oriented.

A team builder, motivator, with strong interpersonal communication, planning and leadership skills putting through a progressive and quality work output as an ultimate goal

Well-versed in oral and written English

Fast-learner and dedicated in delivering team success

Proficient in the basic use of computer such as Microsoft word, Excel, Power Point, and etc.

Able to work on own initiative or in support of other healthcare professionals, while ensuring that at all times patient care procedures and practices are adhered to.

A patient-oriented and caring professional with excellent patience and remarkable organizing skills.

Proved loyalty and knowledge of medical ethics.

Proved record of reliability and responsibility.

Possess special sensitivity to meeting different needs in varied situations.

Resourceful, quick learner, proactive, very spontaneous and have initiative.

Flexible and adapt quickly to new working environments.

Work independently and as part of a team.


Related Learning Experience

Nurse Associate: EXL Service Philippines

April 4, 2016 to October 5, 2016

Responsible for the review and evaluation of clinical information and documentation.

Reviews documentation and interprets data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues.

Nurse should use the appropriate systems to search and verify available program offers prior to completing an Outreach call.

Nurse is responsible to fully explain the Health program and answer all questions related to the program levels.

Independently coordinates the clinical resolution with internal/external clinician support as required.

Provides excellent customer service orientation

Provides expected quality through well-versed oral and written English to using the native language of the costumer service as all transactions are recorded.

Provides exceptional resolution to every queries or need of the client.

Deals with healthcare professionals such as Providers with high degree of healthcare intelligence, skills and attitude.

Liaise with clients and communicate ideas with a wide range of people.

Freelance Marketing Manager: Fil-Global Healthcare Limited

February 16, 2016 to Present

Conducts Skype Orientation for Potential applicants Overseas and handles walk-in applicants if there’s any

Assists customers with their queries and problems by Social Media applications

Identifies, develops, and evaluates marketing strategies based on knowledge of establishment objectives, market characteristics, and markup factors

Manages and coordinates all marketing advertising and promotional staff and activities

Brainstorm new and creative growth strategies.

Utilizes strong analytical ability to evaluate end to end customer experience across multiple channels and customer touch points.

Staff Nurse: Congressman Natalio P. Castillo Memorial Hospital

November 5, 2012- January 31, 2016

Administer vaccines, injections, intravenous fluid therapy and first aid.

Provide medications and injections as prescribed by the doctor.

Monitor and record vital signs like BP, Temperature, Pulse, and etc.

Monitor and report symptoms and changes in patient's condition

Provide frequent patient evaluations including monitoring vital signs and perform essential procedures.

Monitor, analyze and record urine and stool output.

Collect specimens including sputum, stool, urine and send it for medical analysis to laboratory.

Assist doctors during treatment.

Educate patient and family about the disease and prognosis of the patient.

Utilized critical thinking and time management skills while providing proficient nursing care

Evaluated patient's pain status and facilitated effective pain management techniques

Performed frequent patient and family teaching about patient's plan of care and post- discharge care.

Administered PO, IM, inhalation, topical, and IV medications per facility regulations.

Performed complete and frequent patient assessments, recognizing changes in conditions, adjusting care, initiating interventions and advocating for the patient when needed.

Participated in Education program services conducted by the hospital .

Provide general nursing care to all patients.

Clinical Practice:

Provides direct patient care utilizing the nursing process within established hospital, divisional and unit specific policies and procedures, standards, protocols.

Demonstrates knowledge and clinical assessment skills appropriate to clinical area.

Takes direct and appropriate action in urgent and emergency situations.

Documents all assessments, interventions and other pertinent information in the patient’s health care record in a timely and ongoing manner.

Promotes continuity of patient care through oral and written communication.

Demonstrates effective communication and collaboration skills when interacting with patients/families, other health care team members and staff of other departments.

Complies with hospital infection control and safety protocols.


Addresses issues using a problem solving framework. Initiates the nursing or medical/administrative chain of command if unable to resolve issues satisfactorily.

Liaisons with other health care team members and departments to provide continuity of patient care and unit activities.

Education & Research:

Works with all health care team members in activities designed for the improvement of patient care outcomes.

Acts as a preceptor and/or resource for new employees, trainees and other staff.

Assumes responsibility for own professional growth identifying those areas of clinical knowledge and skills that need further development.

Uses research/current references in the provision of evidence-based care.


Anticipates and acts to maintain a safe environment.

Assesses own care, that provided by others, patient care systems, and continuously seeks ways to improve.

Complies with and participates in Quality Management Processes and activities.


Serves as a professional role model, teacher and resource person.

Develops and utilizes professional collegial networking.

Demonstrates respect, compassion and cultural sensitivity to patients/families other hospital employees, students and faculty.

Assumes responsibility for own actions, decisions and behaviors.

Demonstrates initiative in the performance of duties.



Tagbilaran City, Bohol

Degree: Bachelor of Science in Nursing

Date Graduated: March 2012


Poblacion, Loon, Bohol

Graduated: March 2008

Honors: Fourth Honorable Mention & Leadership Awardee


Moto Sur, Loon, Bohol


Graduated: March 2004

Honors: Third Honorable Mention


Remolador Street, Tagbilaran City



Date of Birth : December 6, 1991

Birthplace : Basac, Loon, Bohol

Citizenship : Filipino

Height : 5’5”

Civil Status : Single

Religion : Roman Catholic


Mr. Bertch Ian N. Ranis

Managing Director

Fil-Global Healthcare Limited

4/F Unit 2C, One E-Com Center Building, Ocean Drive, Mall of Asia Complex

Pasay City Philippines

Marketing Director

JVB Travel and Tours

5/F Regus Office, Pacific Drive, Five E-Com Center Building, Pacific Drive Extension, Mall of Asia Complex

Pasay City, Philippines

Contact No. +639*********

Mr. Joseph V. Basa

Finance Director

Fil-Global Healthcare Limited

4/F Unit 2C, One E-Com Center Building, Ocean Drive, Mall of Asia Complex

Pasay City Philippines

Managing Director

JVB Travel and Tours

5/F Regus Office, Pacific Drive, Five E-Com Center Building, Pacific Drive Extension, Mall of Asia Complex

Pasay City, Philippines

Contact No.+639*********

Mr. Martin John Ranis

Business Strategy and Training Manager

Fil-Global Healthcare Limited

4/F Unit 2C, One E-Com Center Building, Ocean Drive, Mall of Asia Complex

Pasay City Philippines

Contact No. +639*********

Contact this candidate