Resume

Sheri Laing

Smyrna, TN *****

acwu7r@r.postjobfree.com 219-***-****

An experienced professional is a vital asset to any organization, and I am pleased to be able to offer my credentials to express my interest in and qualifications for the position your organization wishes to fill. As you will see, I possess many qualities that will improve performance, service and efficiency in your organization.

My history includes significant success in managing the numerous, often competing requirements within a busy library or office, etc. setting along with a natural talent for multitasking. My ability to manage complex administrative issues, resolve customers’ problems and respond to their inquiries, and coordinate across internal departments to ensure seamless workflow also adds to my value. Also among my skills are tact, diplomacy, and sensitivity among multicultural and diverse patrons. My supervisors have placed the utmost confidence in my abilities and performance.

Among the qualities you will note in my résumé:

Proficiency with automated circulation systems and the computer-based functions essential to managing operations in a library or office).

Outstanding strengths in managing priorities, customer inquiries, and associated administrative tasks, contributing to smooth operations.

With my employment, your organization will gain a professional with these qualities and more. Confident that my résumé will convince you that my skills and strengths would greatly benefit your organization, I look forward to a personal interview to discuss how they can best meet your needs.

Sincerely,

Sheri Laing

Sheri Laing

Enclosure

Sheri Laing

Smyrna, TN 37167

acwu7r@r.postjobfree.com 219-***-****

Skill Summary

Word

Excel

PowerPoint

Outlook

Typing: 60 wpm

Multi-line telephone systems

Polaris Library software

Educational Background

Bachelors of Science, Education-Hyles Anderson College-1988-Crown Point, IN

Professional Experience

Vanderbilt Medical Center- Office Assistant IV, Nashville, TN 2016 – 2016

Created Purchase Orders

Filing and Data Entry

Created Check Requests

Answered Telephones

ITT Technical Institute-Admission Representative, Nashville, TN 2015 – 2016

Called prospective students

Set up appointments for those students to tour the campus

Applied those students to the institute

Followed up with those students once they had applied to the institute

Lake County Public Library-Library Clerk, Merrillville, IN 1999 – 2015

Manage wide range of library functions,

Including patron registration, circulating materials via automated circulation system

Collecting fines / fees and administrative functions such as responding to inquiries, providing information, and supporting patron requests for assistance.

Catalog and notify patrons of overdue / damaged materials; send damaged goods to technical services for repair. I process reserve requests.

Troubleshoot and resolve or refer problems as appropriate to maximize patron satisfaction within library guidelines.

Unpack / process dispatch bins. Ensure attractive, clean environment; manage documentation and correspondence.

Open / close library as assigned; perform basic equipment maintenance.

Coordinate with 10 branches and ship materials as requested; search databases.

Serve as substitute at branch libraries, ensuring seamless service.

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