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Customer Service Manager

Location:
San Diego, California, United States
Salary:
50000 yr
Posted:
October 01, 2016

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MICHAEL J. KROEPLIN

**** ****** ****** • San Diego, California 92115

619-***-**** • acwu4o@r.postjobfree.com

Professional Experience

CA Quality Partnerships, LLC, San Diego, California October 2012 – Present CEO, General Manager

Assists in acquiring federally mandated biotech contracts for analysis and research validity. I validate Quality assurance analysis pertinent to pharmaceuticals both in the United States and internationally. I am responsible for upholding corporate responsibilities pursuant to current federal and state tax liability requirements. I facilitate the general office duties for the company.

21 Fun Casino Party, San Diego / San Francisco January 2004 – Present Operations Manager/ Southern California

Ran the daily operations of the business as well as but not limited to, table games education, management, sales contact, book keeping, managing parties, hiring / terminating employees, periodical employee assessments, and general office management. Currently accepts only celebrity event schedules and only as casino event general manager.

Casino Royale West, San Diego, California October 2007 – August 2010 CEO, Training Director

Proficient in general office management, contract sales, casino table games dealer and casino management instruction. I served as coordinator for multi-company suppliers and event entertainment compliant to the organizational processes for standard casinos.

Sycuan Casino and Resort, El Cajon, California July 2007 – August 2008 Table games / Supervisor

I assisted with table game dealer standard operations procedures including loss prevention, facilitation during in- game play and upholding the integrity of the casino games. Managed dealers and new managers in a multi-pit atmosphere (35 or more individuals) and organized table games events such as the party pit. Managed break schedules for dealers and managers while keeping track of game play by customers. Kept track federally mandated high limit transactions and paper work pursuant to federal tax codes. I assessed dealers and served as a team leader.

Royal Caribbean Cruise Lines, Miami, Florida November 1999 – August 2001 Stage Staff/ Entertainer

Stage Staff for production shows, Singer, Celebrity purser and Actor. Grand Victoria Casino Resort, Rising Sun, IN October 1998 to November 1999 Casino Host

I initiated contact with guests that were identified as being high rollers and identified those that had potential. I created an atmosphere conducive to entertaining game play. I issued complementary services such as food rewards, spa and hotel stays, and other amenities that the casino provided. I was part of the marketing team and helped with events such as concerts, casino events and Casino reward events just to name a few. I was familiar with client tracking technology at the time and gave superior customer service. Argosy Casino and Resort, Lawrenceburg, Indiana March 1997– September 1998 Table Games Supervisor

Trained potential dealers and assisted management in identifying proper games management and guest services techniques to dealers. Managed dealers on the floor and stepped in as a dealer when necessary as well as extensive high limit money handing skills with emphasis on rack management profit and loss. I was a dealer of all table games.

Majestic Star Casino Resort, Gary, IN 1995 to 1997 Table games supervisor

Trained potential dealers and assisted management in identifying proper games management and guest services techniques to dealers. Managed dealers on the floor and stepped in as a dealer when necessary I was multi-pit manager of the party pit section as pit boss creating extensive customer service allowing for a party atmosphere. I was a dealer of all table games.

Isleta Gaming Palace, Albuquerque, NM 1994 to 1995 Box Person / Table games dealer

Primarily I supervised the craps game. However on occasion I stepped in as dealer on stick and both bases. I dealt both roulette and blackjack.

Miss Marquette Riverboat Casino, Marquette, IA 1991 to 1994 Poker dealer/ Table games dealer

Trained and dealt poker for 1 year then learned all table games on the main floor. I sat box and was forced to learn Craps the hard way by being thrown in on a live game receiving instruction from the box person. I specialized in Roulette, Black Jack, Big 6, Craps and the party games of the time. Education

University of Phoenix, San Diego, California May 2014 – Present Doctor of EDD in Leadership, curriculum, and Instruction University of Phoenix, San Diego, California May 2012 – October 2013 Master of MAED in Adult Education and Training

3.94 GPA, Focus on educational and motivational psychology Thesis: PPSD and Alternative drug therapies

Graduated with Honors

University of Phoenix, San Diego, California February 2009 – January 2012 Bachelor of Science in Psychology

Additional Information

• Skills: Proficient in all Microsoft Office products, CITI Good research practices certification, Federal GLP

(good laboratory practices) certification training, proficient in all general office equipment, excellent presentation, written, and guest service skills, proficient in Microsoft Suite, Touch pad Technology, proficient in manual and computerized casino management programs/guest services software

• Languages: English-native language and basic knowledge of French; speaking and reading. Affiliations

Pi Lambda Theta

National Psychology Club

AKC Breeders Association

Southern California Standard Schnauzer Club

Standard Schnauzer Club of America

Welsh Cardigan Corgi Club of Southern California

Volunteer Work

Imperial Court de San Diego Charities/events (501c3) Transgender Family services Events

LGBTQ events

Scott Carlson Thanksgiving Fund raising event

Production manager/performer for Charity events

Mentoring



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