Customer Service Microsoft Office

***** ********* ***** 225-***-**** Houston, TX ***77 * ***************@*****.*** 281-***-****

Overview:

TDLR Certified HVAC Technician seeking a position in an environment that is results oriented and outcomes driven where excellent customer service is the primary focus.

Skills:

Additional Skills:

Strong skills in time management, prioritizing tasks and meeting deadlines

Organized, detail oriented and great attention to detail with the ability to follow through with tasks

Experienced in computerized data entry using various software applications (Microsoft Office, Excel, PowerPoint, Access, Windows, Operating systems etc..)

Extensive experience with internal and external customer service relations and customer service

Exceptional communication, organizational, and problem resolution skills

Experience:

United Parcel Service, Stafford, TX Package Handler/Driver (05/2011-01/2014)

Delivered parcels on assigned routes for scheduled mail distribution to homes and businesses

Processed parcels and express envelops for daily distribution driving carrier trucks

Followed procedures for opening and closing shipping systems

Re-directed mail / parcels with inappropriate addresses

Maintained a good working relationship in a team environment

Covered routes on foot, by company van or occasionally by local transport

Collected money for postage due and COD (cash-on-delivery)

Dealt with customer queries about parcel regulations and services as well as complaints

Obeyed traffic laws and follow established traffic and transportation procedures.

Turned in receipts and money received from deliveries

Read maps and followed written or verbal geographic directions

Verified the contents of inventory loads against shipping papers

Loaded and unloaded trucks, vans, or automobiles

Education:

Fortis College, Houston, TX HVAC Technician (2015-2016)

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