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Manager Customer Service

Medina, Ohio, 44256, United States
October 01, 2016

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Susan L. Davis

*** * ******* ******, ******, OH *4256



Obtain a position in a data driven environment, with responsibility to create actionable business information in an organization where I can make a considerable contribution and continue to learn and grow as a professional. Pursue a certification in Data Science.


Experienced Analytics Professional primarily focused in the financial services industries. Utilizing my degree in business with a major in Mathematical Statistics from the Ohio State University, I have worked in the actuarial field, in a highly visible Regulatory Compliance role, as an Office Manager at a non-profit and as Mortgage processing officer. I have a passion for data, making sense of that information and delivering actionable results.


Strong Analytical Skills

Extensive Project Planning/Execution

Solid Team Management Experience

Software Expertise

Broad Knowledge of Business Needs

Effective Communication Skills


Embraces New Challenges

Contagious Enthusiasm

Excellent Listener

A Work Ethic of “Let’s Get the Job Done”

Articulates Information Effectively / Understandably

MO “We can do better”


Current: Discount Drug Mart Headquarters: Data Entry in MIS Department of pricing, POs, new retail items, and upcoming sales. Utilizing AS400 architecture.

Director and Manager of CRA Research, Banc One Corporation (now Chase), Columbus

Developed Metrics to measure CRA performance across multiple markets

Assistant Manager, Mortgage Officer, Chase Manhattan Mortgage Corporation, Columbus

Improved Operation turnaround by 25% with automation and creativity

Received Super Star Award for outstanding Customer Service (80/13,000 employees)

Data Center Manager, Weekley’s Mailing Service, Berea

Data Readiness Specialist, Harley Davidson Dealer Systems, Valley View

Converting data from dealer legacy system to HD Dealer System

Software support for HD Dealerships

Project Manager/Office Manager, American Association for Employment in Education, Columbus

Oversee office operations

Presentations to Board

Actuarial Assistant, Central Reserve Life Insurance Co, Berea

Susan L. Davis

515 W Liberty Street, Medina, OH 44256



The Ohio State University

Bachelor of Science

College of Administrative Sciences(Now known as the Fisher College of Business)

Major - Mathematical Statistics

Ashland University

MBA – 10/12 classes, 3.0/4.0


Excel, Word, Power Point, Access, some SQL, MS Project, Visio, QuickBooks Pro, retail AS400, a variety of in-house, proprietary software


Volunteer for many church activities – County Fair, Breakfasts & Dinners

Completed H&R Block Personal Tax Training in 2002, IRS Preparer Status granted (96%)

Co-Owner of Retail Outlet at the North Market in Columbus, 1995-1998

More than 100 hours of Project Management Training and MBA level Class

Approximately 250 hours of volunteer work for the Columbus Museum of Art

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