Customer Service Representative

NAOMI BROOKS

*** *.****** ** *** ***, Trenton, NJ 08618 C: 609-***-**** acwu1u@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic Customer Service Representative with strong time management skills who thrives in a fast-paced,

dynamic environment.

SKILLS

Exceptional communication skills Strong client relations

Creative problem solver Skilled in call center operations

MS Windows proficient Adheres to customer service procedures

WORK HISTORY

Assembly Operator, 01/2014 to Current

Ingersoll Rand – Hamilton, NJ

Bores holes for final assembly, using boring machine.

Test tension devices for resistance.

Positions parts in specified opening and screws or bolts them in place, using hand tools.

Customer Service Representative, 04/2011 to 07/2013

The Hibbert Group – Princeton, NJ

Gathered and verified all required customer information for tracking purposes.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Defused volatile customer situations calmly and courteously.

Customer Service, 10/2006 to 09/2010

Educational Testing Services via Adecco – Hamilton, NJ

Referred unresolved customer grievances to designated departments for further investigation.

Met or exceeded service and quality standards every review period.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Customer Service Representative, 11/2003 to 09/2006

Educational Testing Services via Express Personnel – Lawrenceville, NJ

Managed high call volume with tact and professionalism.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Effectively managed a high-volume of inbound and outbound customer calls.

EDUCATION

High School Diploma: 1994

Trenton Central High School - Trenton, NJ

ACCOMPLISHMENTS

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Scored in top 10% of employees in successful resolution of issues.

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