Customer Service Sales

Jaskaran Anand

Account Specialist - Citibank in Mississauga

Brampton, ON

*************@*****.*** - 647-***-****

To gain experience of working as an Accountant in an organization which provides excellent growth and development opportunities to utilize my accounting skills and knowledge, which will add value both to the organization and myself.

Willing to relocate: Anywhere

WORK EXPERIENCE

Account Specialist

Citibank in Mississauga - Mississauga, ON - January 2016 to Present Key responsibilities include

Providing tracking of all incoming and outgoing work completed by the Canada Paper/Payments Department

Handling and tracking the inventory of all non phone processing functions from address changes, statement requests, sales charge back request, sales disputes, interest adjustment/write offs, payments reporting/ processing and credit balance refunds etc. received from either internal departments or mailed/faxed internal customer requests

High attention to detail with the ability to multi-task in a fast-paced environment

Strong customer service, investigation and analysis skills

Knowledge of IBS, FDR, BEST, G360 application

Proven problem-solving skills with results orientation, while ensuring adherence to AML procedures and standards.

Account Specialist

Citibank in Mississauga - Mississauga, ON - June 2015 to December 2015 Key responsibilities include

Researching validity of credit balance request, reporting and escalating suspicious account activity, keying and quality reviewing required keying related adjustments

Support through workflow directions of the Account Maintenance and Payment Processing Department i.e. Address Changes, Statement re-mail request, Process account closure requests, etc.

Processing approved promo requests on customers' account including adjusting interest and reversing late fees, monetary account adjustments such as interest reversal

Perform various account investigations and prepare reports for the manager review

Provide feedback and input in Citi Source procedures for new updates as needed

Responsible for applying functional knowledge to practical situations. Assurance Associate

Ernst & Young(EY) in Gurgaon - Gurgaon, Haryana - December 2014 to February 2015 Key responsibilities include

Analyzing company financial records for compliance with regulations, securities laws, and other financial regulations

Validation and testing of revenue, cost of sales, bond charges, debt covenants, goodwill impairment, internal management controls

Verifying the information presented on the balance sheet, P&L statement, cash flow statement and other financial exhibits through various techniques and methodologies to ensure the financial data is accurate and free from material misstatement

Prepare reconciliations and analysis for various expense and asset accounts

Review of SEC and local regulatory legal filings such as 10K, 10Q, 8-K, before company filing to ensure proper representation of company financial data and other relevant information

Became a key point of contact for the on-shore team, leading interactions between GSS and on-shore contacts, and following up proactively to build relationship. Retail Sales Associate

Cellular Point in Scarborough - Toronto, ON - March 2013 to September 2014 Key responsibilities include

Helping existing as well as new customers in the purchase and selection of services and products.

Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality

Responsible for opening, closing and operating the retail facility

Handle cash transaction and credit checks and generate weekly sales/audit reports

Responsible for order and organizing retail store stock

Responsible for training and motivating the co-workers to achieve the given sales target. Customer Service Specialist

Wal-Mart in Brampton - Toronto, ON - July 2012 to December 2012 Key Responsibilities Included

Helping the customers in the purchase and selection of products they want according to their needs

Ensure that all displays are secured properly

Follow proper procedure for handling claims

Follow all safety and emergency rules and regulations. EDUCATION

Post Graduate Certificate in CPA

Seneca College

2014

Bachelor of Commerce in Commerce

University of Delhi

2012

Represented college and school

Good academic record throughout school and college ADDITIONAL INFORMATION

KEY STRENGTHS

• Well versed with accounting skills such as daily transactions, balance sheet, ratio analysis, making financial statements, reconciliation of statements, cash flow statements.

• Proficient in Microsoft Suite of Office Products (i.e. Word, Excel, PowerPoint) as well as other basic tools.

• Working knowledge of Accounting Software TALLY 9, Simply Accounting Software 2013 and QuickBooks

• Strong interpersonal skills and ability to work well in a team environment

• Excellent time management, planning, and organizing skills

• Ability to develop and present new ideas and conceptualize new approaches and solutions

• Well organized and responsible in all work performed on both professional and personal front

• Excellent verbal and written communication skills

• Proven analytical skills and problem solving skills

• Fluent in English, Hindi and Punjabi.

Contact this candidate