Administrative Assistant
Resume:
Michelle Keizerweerd
Edgard, LA *****
Email: *********@*****.***
Phone: 985-***-**** Cell: 504-***-****
Summary of Qualifications:
Currently I hold nineteen years of customer service and management experience within the telecommunications, wireless industry and entertainment. I possess a diverse professional background. I am a detailed oriented multi-task, possessing strong troubleshooting and problem solving proficiency. I have an excellent work ethic and a commitment to getting the job done. Considered a gifted communicator who works effectively with colleagues at all levels and self-motivated to succeed, I am also a committed team player with extensive interpersonal attributes. Undoubtedly, I would be a great asset to your organization.
Over 19 years of successful experience in customer service management
Expert in customer retention, sales, staffing, benefits, payroll, work force operations, and process improvement
Proven ability to streamline operations, improve customer service, and increase productivity by:
Building cost efficient operations (monitoring, reporting, HR, performance management, etc.
Demonstrated ability to prioritize and complete multiple projects under tight deadlines
Effective leader, communicator, problem solver, and team builder dedicated to achieving goals
COMPUTER SKILLS
Proficient in MS Access, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Project, Taleo, Peopleclick, Peoplesoft, Norton/McAfee Anti-Virus Software, Symposium, Nexus, Predictive Dialer, E-Talk Advisor, IEX Total View, Auto Quality, Kronos, Mytime, AVAYA and Nortel
EDUCATION & TRAINING
Business Administration, Southern University of New Orleans, New Orleans, LA,
Registered Nurse (RN), Louisiana State University Medical, New Orleans, LA
Additional Training Includes: Managing Human Resources, Human Resource Laws, Peoplesoft, Code of Business Ethics, Managing Human Performance, Managing Records, Effective Communication, Best Pay Practices, Targeted Selection Certification, Project Managing, Auto Quality Administration, Taleo, Mytime, Kronos, Total View, Leader as a Coach, Nortel, Force Management, Managing Customer Service, Selling our Services, Family Medical Leave Act, Effective Negotiation Skills, Collection Laws, Safety Laws and Procedures, Stress Management, Effective Listening Skills, Violence in the Workplace, Sexual Harassment, Employee Assistance Program Training, and FLSA Training
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