Jason E. Falasco

*** ***** ****

Manahawkin, NJ *8050

862-***-****

acwtxz@r.postjobfree.com

Results focused customer facing representative dealing with all client levels, committed to learning new assignments and a dedicated team player in striving for results.

Work Experience

Mars Company January 2016 – April 2016

HRIS Administrator

Provided support for HR systems including researching and resolving problems, unexpected results or process flaws

Recommend solutions or alternate methods to meet requirements and Provides critical information and ad-hoc analysis as requested by clients.

Use Workday and SAP to create, edit and maintain employee data and company reports

Consult employee regarding issues or concerns; create records and follow up

Use SAP to create new employee records and maintain

Answer inquiries regarding payroll and/or benefits concerns; Forward specific inquiries to appropriate party

Develop user procedures, guidelines and documentation. Train on new processes/functionality. Train new system users.

Collaborate with functional and technical staff to coordinate application of upgrade or fix.

Use project management skills in managing projects. May provide overall project management for a given HR initiative.

Assist in development of standard reports for ongoing customer needs.

Office Team (Covanta Energy Corp. Contractor Assignment) December 2014 – August 2015

Benefits Analyst

Input all 401(k) loans into Workday and monitor with T. Rowe Price to ensure changes are processed

Audit and process all benefits invoices

Run Workday reports

Handle the 401(k) reconciliation spreadsheet

Track eligibility file transmissions from Workday

Assist with post Open Enrollment activities

Assist with CRD - entering metrics, tracking questions

Workday data audits/corrections

Survey participation and some light market studies

Bank Reconciliation – Jan to current 2014, research analysis assistance

Data entry (SCF/NH for FE6) into Workday

New Hire reporting (Mthly)

Newark Tax compilation/submission (Qrtly)

Assistance with Facility yearend payout prep

Stafford Communications (Novartis Contractor Assignment) June 2013 – Aug. 2014

North America HR Service Center Representative

Client support for incoming calls within Novartis’ Shared Service Center (high volume call center)

Manage and resolve all client issues, problems and implement best solution to ensure resolution of complaint

Created new position descriptions and maintained online databases

Work with staffing, benefits and payroll to implement changes and ensure smooth workflow

Escalate requests that require additional research and attention

Take ownership of the escalation process and follow up until the resolution is complete

Add and make changes and corrections to employees’ personal records in SAP

Help mentor new associates of call etiquette and process

Trained new associates and coworkers in eTime, My Pay and additional internal systems.

Recognized for above average metrics for incoming call and resolution during high call volume

Provided opportunities to research volume of inquiries, create and manage call center information database for team use

Asked by management to provide input during launch of two big system changes to enhance our production and centralize all 30,000+ North American Novartis associates

The Money Store Jan. 2012 – Mar. 2013

Mortgage Loan Originator

Customer lead for intake calls in providing mortgage services to new clients

Pre-qualified customers to figure out the maximum mortgage they qualified for

Evaluated customers’ home financing needs and explained the available financing options to provide assistance with the customer’s selection of the loan program to best meet their needs

Customer lead for outbound cold calling for selling mortgage services to new clients

Preparing all documents in mortgage database for processing all transactions

Co-partnered with loan processor to clear conditions and close loans for all customers

Provided management with optimization suggestions in order to speed up loan process, improve customer satisfaction and improve the overall flow of the loan process

P-Value Communications Dec. 2009 – Nov. 2010

Reservations Specialist & Meeting Recruiter

Lead customer representative to recruit health care professionals to new product launch meetings for Pharmaceutical clients

Prepared travel arrangement and hotel logistics for all healthcare professionals attending meetings

Tracked all meeting attendees for each meeting and updated requests and provided support to meeting planner

Created and customized meeting materials and provided management with key status updates to agenda

Conduct post-event evaluations to determine how future events could be improved.

Evaluated selected service providers according to customer’s requirements

Reviewed event invoices for accuracy and addressed any discrepancies identified

Education

BBA, Kean University, Union, NJ December, 2011

ABA, Union County College, Cranford, NJ June, 2009

-Golf Team 2009

Skills

eEtime, SAP, Quest, Workday, ADP, PeopleSoft, PMP, Windows, MS Office

2-3 years FMLA, FLSA, SDI experience

Registered National NMLS Mortgage Loan Originator

Licensed as a NMLS MLO in individual states - New Jersey, California and Oregon.

References furnished upon request

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