Customer Service High School

Location:

Posted:

September 29, 2016

Nancy Matos

**********@*******.***

KEY QUALIFICATIONS

• Seven years in the hospitality industry

• Hands on experience in training staff in hospitality services

• Proficient in resolving problems efficiently

ACCOMPLISMENTS

• Promoted from housekeeper to supervisor within a year of work

WORK EXPERIENCE

2009 - 2016 Club Sevilla Resort - Kissimmee, FL

Housekeeping Supervisor

Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness

Investigated complaints regarding housekeeping service and equipment, and took corrective action

Obtained list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Reported needed repairs to the maintenance staff

Oversaw housekeeping staff to maintain cleanliness of individual rooms and other areas

Maintain linen carts and supplies as necessary

2007 - 2009 School District of Osceola County School - Kissimmee, FL

Cashier/Food Service Attendant

Knowledge of cold prep, proper knife handling and maintaining sanitation

Processed all cash transactions

Proficient in using standard industrial custodial and kitchen cleaning equipment

Provided prompt customer service to guests and staff

Maintained integrity of all financial controls and responsibilities

Made sure that all stations were properly cleaned at end of each shift

2003 - 2005 Private Household - Boynton Beach

Babysitter

Strong multitasking ability for handling several children at one time

Exceptional maturity and patience in handling difficult situations and children

Designed creative games and activities to keep children engaged

Prepared meals to ensure children ate healthy meals and on time

Maintained a safe and healthy environment for children in all respects

Transported child to and from lessons and school activities as needed

Oversaw completion of child's school homework

Ensured clean and neat household appearance in mother's absence

EDUCATION

1980 High School - Eugenio Maria de Hostos - Mayaguez, PR