Manager Quality Assurance

Tom Garner

Chambersburg, PA ***** 717-***-****

***********@*******.*** www.linkedin.com/in/tomgarnerjr

Quality Assurance Manager

Strong Analytical and Problem Solving Skills Used to Ensure Assigned Tasks are Performed Correctly and Within Designated Time Limits

Collaborative problem solver who uses process improvement, project management, quality management system auditing, and training strengths to optimize operation performance. Energize, focus, and align manufacturing processes, resulting in sustainable acceleration of processes, reduction in waste, and improvement in product quality.

Six Sigma experience and personal focus on efficiency, business objectives, and desire to exceed expectations translates to streamlined processes and improved productivity.

Expert at tracking corrective actions, identifying root causes, and working cross-functionally to resolve process issues and product quality.

Experience

GQM Consulting Nov 2015 – present

Principle Consultant

Conduct internal and external ISO 9001 and 14001 audits to ensure our clients exceed customer expectations. Develop internal auditor training to meet customer requirements and drive continuous improvements throughout the organization. Provide consulting services to help customers understand and develop their management systems.

JLG INDUSTRIES INC, Hagerstown, MD 1996 – 2015

Oshkosh Company

Manager, Quality Management System 2013 – 2015

Served as ISO9001 Management Rep.for the entire corporation. Managed internal audit program (ISO). Evaluated effectiveness of all JLG locations respective quality system. Ensured that internal quality audit program continually addressed all significant aspects of audit process, planning and execution, reporting, and corrective action pursuit, and follow-up.

Used VOC to develop QMS SharePoint site which allowed users to access documentation quicker or easier, less than 3 clicks.

Trained over 50 ISO internal auditors which brought greater QMS awareness to all facility functions, using audits results decreased machine defects per unit (DPU) from 3.5 to .8 DPU.

Developed training module, handbook, single point lesson, documented procedures for 5 key quality processes. Defect Boards, Defective Material, FPQA, Hotsheets, QAT, helping reduce DPU.

Manager, Quality Assurance 2011 – 2012

Monitored customer inputs and follow through on Corrective Actions, managed Corrective Action Teams, and Corrective Action Review Board. Worked closely with suppliers in applying Quality Assurance programs, policies, and processes to improve product quality initiate.

Developed out of the box process to identify and resolve early defects, allowing early defects to be corrected on manufacturing floor.

Decreased Corrective Action Request closure time from 90 days to 30 days, reducing time to closure with less defects reaching customer.

Developed Continuous Improvement Champions program, training team members in Continuous Improvement tools and bringing more awareness and skill to processes such as, corrective action, Lean manufacturing tools, and Quality Management Systems.

Warranty Manager, Recovery 2010 – 2011

Implemented supplier score-carding system for recovery and attractiveness of warranty agreements. Worked closely with suppliers in applying Quality Assurance programs, policies, and processes that aided in improvement of product quality. Initiate, manage, and document Warranty Rebate Agreements with suppliers.

Developed SQA website, allowing suppliers to see warranty claims directly from customer.

Increased supplier recovery from $56K annually to $1.5M annually by developing website that automatically sent emails to all suppliers when warranty claims were submitted by customers. Allowed suppliers to view warranty claims submitted against parts and accept/reject claims based on customer comments.

Manager, Warranty Operations 2006 – 2010

Managed warranty process that included requesting RGA from suppliers, Warranty Defective Material Return process, and supplier evaluations. Managed claim administration processes. Processed over 60K claims in 2008.

Launched web based claim system, allowing customers to upload claims directly from personal system as opposed to entering each claim manually.

ISO Audit Coordinator 1996 – 2006

Conducted internal ISO audits, new product audits, process audits. Sat on Corrective Action team and acted as Champion for any ISO corrective actions.

First JLG team member to obtain AQS certification in quality auditing, showing dedication to internal audit program and increased value to audits performed using professional tools obtained.

Education

Bachelor of Arts (BA), Business Management, Wilson College, Chambersburg, PA

Associate of Arts (AA), Business Management, Wilson College, Chambersburg, PA

Skills

Six Sigma Tools

Internal Process Auditing

Team Facilitator

Computer Skills: Windows, Microsoft Word, Access, Excel, Visio Professional, Lotus Notes

Certifications

ASQ ISO9001 Certified Lead Auditor, June 2001

RAB QMS Certified Lead Auditor, April 2015

Six Sigma Green Belt, August 2005

RAB 14001 Certified Lead Auditor, January 2014

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