CHRISTIAN G. FLORES

**** * ****** **** *** ****, Allen, TX 75013

Cell: 325-***-****

acwtt0@r.postjobfree.com

SUMMARY

Dedicated customer service manager with 20+ years of experience in check cashing / pay day lending

settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and

turnaround of underperforming operations.

Respected builder and leader of customer-focused teams ; instill a shared, enthusiastic commitment to

customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all

safety, security, quality and store operations policies.

HIGHLIGHTS

Customer Service Management Front End Supervision

Financial Service Industry Experience Team Building and Training

Multi-Unit Management Operational Goals Management

ACCOMPLISHMENTS

Exemplified second-to-none customer service delivery at Check N Cash by receiving Employee of the

Month accolades from 1999 to 2003.

Achieved District Manager of the Month for the Dallas Fort Worth Division for Ace Cash Express in

October 2009 and March 2010.

Awarded Presidents Club at Ace Cash Express for instrumental role in driving record-high sales

increases, propelling 13 stores in West Texas District to improved ranking from #87 nationwide to #28 by

2011.

Increased 6.4% of Revenue and 10.5% CTP as a percentage over plan in Ace Cash Express' Fiscal Year of

2012 while ranking in the Upper Third of the Company.

Offered new store location for TMX Finance in Corinth, TX two months after completing new hire training.

Reach a Quarter of Million in Total Accounts at TMX Finance within 6 months of Corinth location and

improved New Loan business 100% in August 2014 while reducing Charged Off Accounts by 75%.

Offered new district in Arlington, Grand Prairie & Bedford after completing new hire training at Valet

Waste while creating a positive work environment to enhance productivity as well as recruited for other

surrounding Districts.

Created New FaceBook, Twitter, Instagram & YouTube Pages for Canfin Enterprise / Radio Abilene's Star

106.3 FM KKHR as well as worked with JeMully Media to revamp Company's website to attract a new

audience.

Joined Abilene's Hispanic Chamber Of Commerce and serviced on Hispanic Business Councils marketing

team in 2016 while working for Canfin Enterprises' Radio Abilene.

EXPERIENCE

CANFIN ENTERPRISES / RADIO ABILENE

Abilene, TX

Operations Manager 1/2016 to 8/2016

Worked current sales, collections and unlocked new business opportunities within Community. Motivated and Encouraged

team to boost monthly sales quotas while enhancing their strengths and assisting with any areas of concern that required

improvement. Set new image for Brand thru programming, social media marketing, and community involvement. Invested

time to understand all aspects of Radio from Production, Recording, and Airing with respect to programming needs and

decisions. Utilized Social Networks to attract listeners and clients. Expanded on the profitability of sales through existing and

new businesses. Served as liaison with local webmaster to update company website so that it was both user friendly and

inviting. Explored potential on air programs to target and maintain 18 - 35 year old market to build a larger listening audience.

Created sponsorship packages for new clients within Abilene for three radio stations: KKHR Latin Hits, KWKC News Talk

Radio & KZQQ Fox Sports.

VALET WASTE

Arlington, TX

District Manager 9/2015 to 1/2016

Serviced 14 Apartment and Town Home Communities in Arlington, Grand Prairie and Bedford. Recruited and trained valet

workers while placing emphasis on Safety in the field. Scheduled and Lead a team of productive individuals to maintain

consistent service with respect to the homes of partnering communities. Visited with property managers and their respective

staff daily while conducting monthly compliance audits. Created online geo-fenced borders at each property for the new valet

waste operating program with use of iPad. Delegated opportunities within District to produce cost efficient results. Monitored

night valets to ensure that proper guidelines were being applied during each shift.

TMX FINANCE

Lewisville, TX

General Manager 7/2013 to 8/2015

Built rapport with customers and merchants within the Lake Cities: Corinth, Hickory Creek & Lake Dallas in order to

maximize title loan opportunities and referrals. Appraised vehicles correctly by assigning accurate cash loan value to reduce

future charge off. Train team members within District to ensure proper knowledge of lending business as well as meeting

Company expectations. Regularly consulting with clients with regards to their financial obligations at Title Max Stores in

order to ensure on time payments with back-end collections. Scheduled and delegated daily responsibilities with Store

Manager, Assistant Manager and Customer Service Associate. Partnered with local auto recovery businesses to assist with

repossessions and coordinated with local auto auction locations on sales of recovered vehicles.

ACE CASH EXPRESS

Abilene, TX

District Manager 3/2007 to 6/2013

Promoted to District manager position to recruit, train and supervise 30+ customer service representatives and store managers.

Fostered an environment in which customers enjoyed high levels of service to increase productivity at each location.

Motivated employees daily to deliver top performance in the sales of pre-paid debit cards, pay day and title loans, auto

insurance policies, check cashing items, and Money Gram wire transfers. Managed front-end operations within District to

ensure accurate and efficient transactions as well as conducted monthly cash, loan and security audits to prevent losses to the

organization. Partnered with local tax preparation offices annually to increase check cashing revenue at each location in each

city. Participated in Company's annual March Of Dimes drive to contribute to the non-profits overall campaign to raise funds

in each city.

CHECK N CASH

Abilene, TX

Center Manager 7/1996 to 3/2007

Advanced to increasingly responsible position, culminating in management role with oversight for customer service industry.

Directed 6 employees in the up-selling of check cashing items, Western Union wire transfers, and local utility payments.

Maintained high standards in all services as well as following payday lending regulatory guidelines. Worked with local law

enforcement and District Attorney's office with identifying and preventing fraudulent check cashing attempts at each store

location. Volunteered within community organizations at Boys and Girls Club, Big Brothers Big Sisters, March Of Dimes and

American Cancer Society.

EDUCATION

McMurry University, Abilene, TX, USA 6/1990 to 8/1992

Served on the National Honor Theater Society's Alpha Psi Omega and the Hispanic Interest Student Association.

Participated in several Theater Arts productions: Lanford Wilson's "The Rimers Of Eldridge" as the town hermit's,

Skelly Mannor (1990), Horton Foote's "The Chase" as the escape convict, Bubba Reeves (1991), and William

Shakespeare's "Macbeth" as the assassin, Seyton (1992). Served as sound engineer for Robert Harling's "Steel

Magnolias" (1990) and as an extra in Jerry Herman's "Hello Dolly" (1990).

Worked, built and took down sets for Steel Magnolias, The Rimers of Eldridge, The Increased Difficulty of

Concentration, Arms and The Man, The Chase, Sweeney Todd, and Macbeth. Contributed art work for flyers, posters

and post cards for various productions including: The Rimers Of Eldridge, The Chase, Macbeth, The Increased

Difficulty of Concentration, and Arms and The Man.

Contributed art work cover for the literary magazine "The Galleon" (Volume 66: 1990 - 1991).

Anson High School, Anson, TX, USA 9/1985 to 5/1990

Competed in University Interscholastic League's Poetry And Prose in 1989. Received Honorable Mention for U.I.L.'s

One Act Play: Edna St Vincent Millay's "Aria De Capo" (1990). Performed in theater arts production of: I.E. Clark's

"The Saga Of Sagebrush Sal" as the ruthless, Jake The Snake (1989) and Shubert Findrich's "Ducktails & Bobbysox"

as biker leader, Wheels (1990).

Designed the 1989 cover for the Annual Yearbook of "The Tiger". Created Pep Rally football flyers for the 1988

1989 sports season.

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