Manager Oracle

Anatoly (Tony) Kidder

Torrance, CA

Mobile: 215-***-****

Summary:

Over 18 years of IT Experience with CRM application developments, Analysis, Design and Testing with 6+ years of expertise with SalesForce.COM (SFDC), Force.com, Apex, Visual Force, Eclipse.

10 years of Oracle CRM, Oracle OnDemand (OOD), MS CRM, SAP CRM, Kana Enterprise CRM application developments.

6 years of Integration applications with IBM Tivoli Directory Integrator (TDI), Informatica Cloud, Scribe Integration Software, Documentum, Genesys CTI Gplus Adapter, Oracle CCA, Visual Basic, JavaScript

6 years of development with databases systems with MS SQL Server, Oracle Sybase SQL

10 years of development platforms: MS Visual Studio, Oracle SQL, MS Access, MS Office XP, COM, Oracle VB/eScript, PL/SQL, Sybase, VBScript/VBA, Rapid SQL, Actuate Reports, ActiveX, ASP, Crystal Reports, IBM Cognos Reporting & Analytics

Citizen of USA

Education & Certification and Training:

Temple University, Philadelphia, PA - Bachelor of Business Administration – 1992

SalesForce.com Certified Force.com Developer (Dev 401)

SalesForce.com Certified Training in Administration Essentials and Implementation Essentials

Capability Maturity Model® Integration CMMI v1.1 Carnegie Mellon University - 2005

Oracle University, Chicago, Il: Integration with Oracle 7.7 Application course – 2004

IBM Global Services, NY: Essentials of Visual Modeling with UML, Rational Rose - 2004

Oracle University, Boston, Ma: Certificate of Accomplishment of Core Consultant Course – 2001

BDP International Inc., ISO 9000 certified by British Standard Institute – 1993

Certificate of Achievement of completion of Microsoft Certified Mastering Visual Basic. 2000

Technical and Management Skills:

Languages: Apex, Visual Force, SQL, Visual Basic

Operating Systems: Windows NT/2000, XP, UNIX, Linux

IDE: Eclipse, MS Visual Studio, Android Studio

Databases and Tools: Informatica Cloud, Oracle, MS SQL, Sybase, MySQL, Toad

Web Technologies: HTML, JavaScript, XML, XSLT, DTD, WebServices (SOAP), Rest API

Work Experience:

IBM Global Business Services, CRM Manager 09/2010 – Present

Accenture, Manager 11/2007 – 09/2010

BearingPoint, Manager 04/2001 – 11/2007

eLoyalty Company, Senior Consultant 09/2000 – 04/2001

Maxim Group Consulting, Lead Programmer/Analyst 5/1998 – 09/2000

InfoSystems, Inc., Consultant 9/1997 – 4/1998

Aries International Inc., Programmer/Analyst 6/1995 – 8/1997

BDP International Inc., Du Pont Division, Systems Coordinator 4/1993 – 5/1995

Responsibilities:

As a SalesForce.com Certified Developer & Technical / Functional manager completed configurations, and functional specification documentation with expertise on implementation of Salesforce.com applications and Integrations with 3rd party vendors.

As a SFDC Administrator delivered system requirements as per SLA and ensured that the needs of stakeholders are met. Assisted clients with CRM optimization through communications, training, and support. Managed marketing, sales, and service processes. Collaborative with best solutions and successful roll out of CRM Roadmap

Managed both Business client and IT consulting teams and enable decision making on requirements and CRM solutions. Delivered solutions for Sales Cloud as per required scope and worked on design of the roll out strategy. Build on-going integration between SalesForce.com and Informatica Cloud services.

Enhanced configuration of security settings between vendors and properties with IBM DataPower Appliance and enable XACML AAA Policy enforcement with XSLTs.

Completed several review of Integrations with IBM Portfolio applications, Delivering complete Rational Quality Manager (RQM) Test Suites and with executed scripts for validations of interface calls to SAP CRM solution.

Executed integration of real time interfaces between Oracle and legacy systems. Hands-on experience with Oracle EAI Interface configuration. Created Oracle Workflows with Oracle EAI Adapter for Inbound and Secure WSDLs to be delivered over SOAP header.

Managed the CRM Business Strategy team and deliver the CRM Case and Sales Assessment Options

CTMS solution architecture and merging of the legacy Sheering Plough and Merck applications Design and resolving the Enterprise Business Information Model (BIM), information concepts which are shared across the enterprise and Oracle CTMS object mappings.

Management the Production Roll-out of Oracle 8.2.1 with Oracle Call Center Anywhere Components (CCA).

As the SalesForce.com Tech Architect, created the solution for transforming SharePoint application into re-useable components with SFDC. Developed the End-to-End SFDC Technical Architecture Objects (ERD). Managed offshore team for daily deliverables. Created the business processes and confirmed by business. Managed and delivered data migration. Set up profiles, queues, views, workflows and roll out of custom Security model. Created visibility matrix of expected Recordtypes and profiles. Created workflow with outbound emails campaigns. Created .NET WebServices integration into SFDC application.

As the SFDC Business strategy, lead created and managed a team of consultants to deliver SFDC CRM Case and Deployment Assessment Options for Sony Sales and Services divisions.

Using SFDC CRM best practices. Developed the entire roll out a mySAP CRM Architecture with Mapping of Sony Legacy applications to SFDC CRM objects and Interfaces with Interaction Center

As the CRM proposal lead, created vendor analysis to deliver SFDC CRM use case and assessment options for FORD outsourcing options with SFDC. Using Automotive CRM solutions and practices created the analysis of several CRM systems compare. Developed mapping of business processes with Ford organizational architecture.

Optimization of the best options with complete Oracle On Demand (OOD) Cloud based CRM Application. Customizing the application with automation for NY Public Services organization contact center and provide solution to maximize customer business results. Customizing the embedded analytics to provide the insight on Call Center key performance metrics.

Customization of end users experience with the application interfaces. Record Types customizations with Workflows and fields properties customizations. Integration of Data loads into Oracle On demand with Data mappings, transformations. Analysis of best practices for Custom and Package WebServices application Integration approach for on-going inbound data. Customizing the interactive dashboards provide insight into growth, service request (SR) resolutions, average call length, and other critical areas.

Configured Oracle tools on Order views to interface with the runtime pricing engine.

Lead Designer for technical analysis and implementation for integration between Oracle and EAI MQ Series XML messaging to Lawson Financials Application.

Setting up Oracle State Model Transitions, Rules, and Expressions.

Designing and programming of Actuate Reports with Actuate 4.1

Lead designer of Oracle ePharma Application configuration.

Designed the integration between Oracle Virtual Business Component and Oracle ERP

Directed Business Process and developed Dynamic Credit Authorization tool with HTTP adapter.

Executed the integration between Click scheduling Software, RIM and Oracle with Extended MAPI.

Customized messages with Oracle Communications Server through Internet SMTP/POP3 adapter.

Streamlined Integration between Business services and WebMethods with Oracle VB.

Assembled new reports with Actuate Developer Workbench 4.1

Conducted configuration of Business Components, Applets for Oracle Field Service.

Conducted the conversion of Oracle 99.5 Financial Services Application to 2000 version.

Processed EAI data conversion and data mapping.

Designed Oracle CTI deliverables in client project plans.

Programmed Adaptive CTI Genesys driver DLL for Oracle Application to ensure seamless integration of extended functionality of Genesys driver.

Customized Applets, Business Components & Services with Oracle Tools 2000 and ActiveX

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