Customer Service Maintenance

***** ********* **. *******, ** ***** *********@*****.*** c: 281-***-****

Hard-working, positive, strong work ethic leader known for dependability, punctuality and a positive demeanor. An analytical self-motivated person who confronts problems pro-actively, with strong customer service and communication skills. A follow me style of leadership accompanied by an infectious attitude. Process improvement focus and ability to engage the front line for solutions.

All of this translates beyond the job specifics and speaks to work ethic and personal pride I was raised to have. When the customer, employee or office need information or action quickly, I enjoy being the go-to person; with the attitude ‘the buck stops here’, whether internal or external. Ready for a long career supporting a great organization.

Key Skills

Industrial manufacturing experience

Project management

Industrial maintenance management

Continuous improvement/ I.E. orientation

Workforce development

Customer service (internal and external)

Supervisory & Ops experience

Planning, scheduling and budget compliance

Professional Experience

Production Supervisor November 2015 – July 15, 2016

Harsco Industrial IKG – Channelview, TX

Supervise the production operation for the shift and assist the maintenance manager scheduling equipment preventative maintenance.

Assisted in the training of new personnel and developing the operation procedures for a new $5M piece of equipment for the company.

Evaluated the safety supplies being used and reduced the cost by 40+% and increased the level of protection provided to the employees.

Identified areas of waste in supplies used throughout the facility and made recommendation that reduced the cost for the welding supplies by 10%.

Upheld all corporate mandates and regulations.

Maintenance Supervisor August 2015 – November,2015

Union Tank Car ( UTLX ) – Channelview, TX

Oversee the repair and maintenance of operational production and manufacturing equipment and ordering supplies for shift personnel.

Maintenance Department Manager July 2014 – July 2015

U.S. Steel (3 progressive positions at US Steel detailed, total tenure June 2011 – July 2015)

Oversee the maintenance for entire operation of the for 24 hours per day for 7 days a week

Report to the department coordinator for the safety compliance and expense control for the department

Managed all equipment repairs and preventative maintenance through 2 planners, 8 operations mechanics and 2 mobile mechanics

Worked with operations managers to improve production efficiency and reduce down time for the equipment

Shift Manger April 2012 – July 2014

U.S. Steel

Primary responsibility to manage the threading department floor production of 52 hourly personnel.

Responsible for the corporate safety compliance of the department.

Plan, schedule and hold the monthly safety meetings for the department.

Assist in the production planning and personnel scheduling for the department.

Maintenance Materials Planner June 2011 – March 2012

U.S. Steel

Primary responsibility to manage the parts inventory for the plant maintenance department, including parts requisition and receiving.

Worked with the department head to schedule repairs during down times and emergencies.

Held morning safety meeting for the department.

Rotate weekend department supervision

Work with vendors to establish proper parts inventory levels

Coordinate projects with department Head and Manager

Research & Development Technician July 1996 – Jan 2009

Hammonds Technical Services, Houston, TX

Primary responsibility was to assist engineering with the design of the electronic controls, including specifying the anticipated required components, layout and assembly of the initial or prototype panel for testing. I did not do all of the PLC programming, but was responsible for adjusting and fine tuning the program and system prior to signing off on the final package.

Field test new equipment and train customers in the operation and service.

Assisted customers on site with electronic component and instrumentation integration issues that could not be resolved via phone

Assisted engineering with the design and development of an automated blending system, to add Bio-diesel to Petroleum diesel that is fully adjustable at the local site or remotely over the internet, at any ratio, based on the customer’s requirement.

Traveled to the customers’ sites to assist with the installation and train local personnel on the system’s operation and maintenance procedures.

Interfaced with the customers’ IT department to set up remote access and system operations.

Proficient in equipment and electrical schematic trouble shooting, PLC set-up and program trouble shooting.

Production Supervisor July 1988 – May 1996

Tri-Gas, Pasadena, TX

Supervised the operation of all plant production and maintenance

Assisted in the rebuilding, restarting and operation of an air separation plant, producing Oxygen, Nitrogen and Argon. This job included instrumentation (analyzers, process controllers and recorders) installation and set-up and calibration.

Training/Education/Certifications

Education:

Tennessee State University, Nashville, TN 60 hours toward B.S. Engineering

Training/Certifications:

oToo numerous to list all training. Let’s talk!

Volunteerism/Community Involvement

Local community and church involvement

American Cancer Society volunteer

Support numerous annual charitable drives through either participation or volunteerism

References

Professional and Personal references available upon request

Contact this candidate